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Alert: Fixing New Approved Cards Onsite Search (Read 143 times)
Mindy
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Alert: Fixing New Approved Cards Onsite Search
Aug 31st, 2020, 10:51am
 
Please note our tech team is working to resolve a current issue:
 
Cards approved since last Friday, 8/29/20, and potentially as early as 8/26 are not appearing in GCU onsite search results.  The approved cards are on the site and located via artists' storefronts and categories, however not resulting in onsite searches (search terms or PID#).  
 
This will impact all cards approved starting 8/29/20 and until the fix is in place.  
 
Our tech team is working on resolving this asap which will most likely be Tuesday.
 
Note: if you need to share a link to a shopper to specific newly approved card(s) please provide a direct link to the card and NOT an onsite search link nor Product ID# for them to search for.
 
For example, for product id 1641644:
 
THIS direct link to the card:
https://www.greetingcarduniverse.com/holiday-cards/thanksgiving-cards/general-th anksgiving/happy-thanksgiving-red-truck-with-1641644
 
NOT this onsite search link to the pid#:
https://www.greetingcarduniverse.com/search/go?w=1641644
 
Please let us know if you have any questions and thank you for your patience.  
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Mindy
GCU Administrator
Community Manager
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Posts: 6093
Gender: female
Re: Alert: Fixing New Approved Cards Onsite Search
Reply #1 - Sep 2nd, 2020, 3:48pm
 
UPDATE:  this appears to have been corrected.  
 
Please let us know if you have a newly approved card (since 8/26) that is not resulting in onsite search results. Note: it can normally take up to 24 hours after approval for a card to appear on the site.  
 
Thank you for your patience!
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Laurie_139933
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Re: Alert: Fixing New Approved Cards Onsite Search
Reply #2 - Oct 7th, 2020, 1:55pm
 
Hi Mindy, my card is not showing pid#1652518. Smiley Laurie
Quote from Mindy on Sep 2nd, 2020, 3:48pm:
UPDATE:  this appears to have been corrected.  

Please let us know if you have a newly approved card (since 8/26) that is not resulting in onsite search results. Note: it can normally take up to 24 hours after approval for a card to appear on the site.

Thank you for your patience!

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Doreen_137017
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Re: Alert: Fixing New Approved Cards Onsite Search
Reply #3 - Oct 7th, 2020, 2:30pm
 
Hi Laurie -
 
It shows up for me. It's very likely your browser is returning you to a cached page. Try logging out, clear your browser cache and cookies and log back in. Smiley
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Laurie_139933
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Re: Alert: Fixing New Approved Cards Onsite Search
Reply #4 - Oct 7th, 2020, 3:32pm
 
Thank you, I'll give that a try. Smiley Laurie
Quote from Doreen_137017 on Oct 7th, 2020, 2:30pm:
Hi Laurie -

It shows up for me. It's very likely your browser is returning you to a cached page. Try logging out, clear your browser cache and cookies and log back in. Smiley

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Laurie_139933
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Re: Alert: Fixing New Approved Cards Onsite Search
Reply #5 - Oct 7th, 2020, 3:43pm
 
It worked, you were right. Thank you for always being so helpful! Smiley
Quote from Doreen_137017 on Oct 7th, 2020, 2:30pm:
Hi Laurie -

It shows up for me. It's very likely your browser is returning you to a cached page. Try logging out, clear your browser cache and cookies and log back in. Smiley

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Doreen_137017
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Re: Alert: Fixing New Approved Cards Onsite Search
Reply #6 - Oct 7th, 2020, 4:24pm
 
Quote from Laurie_139933 on Oct 7th, 2020, 3:43pm:
It worked, you were right. Thank you for always being so helpful! Smiley
Quote from Doreen_137017 on Oct 7th, 2020, 2:30pm:
Hi Laurie -

It shows up for me. It's very likely your browser is returning you to a cached page. Try logging out, clear your browser cache and cookies and log back in. Smiley


 
You're welcome, Laurie! Glad it worked for you.  Smiley
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