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Tech Support - Card Detail Page (Read 148 times)
Sharon_437040
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Tech Support - Card Detail Page
Oct 9th, 2018, 9:15am
 
I have 3 cards in my store that were accepted days ago that when you click on them they don't go to the card details page.  It goes to a list of similar cards just like when it's a new accepted card.  If I type the product number in the search box it will bring the card page up.  Several cards have been accepted after these and they are fine.
 
The Product ID's are:
 
1544946
1545002
1545268
 
Is this a glitch?
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Sharon Dominick Photography Greeting Cards:
http://www.greetingcarduniverse.com/sdominick
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Card_Review_Team
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Re: Tech Support - Card Detail Page
Reply #1 - Oct 9th, 2018, 11:41am
 
Hi Sharon
 
Thank you for letting us know. We have re-approved your cards to see if that forces the cards to reset.
Please let us know if this does not solve the issue.
 
Reviewer 758
Ella
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Sharon_437040
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Re: Tech Support - Card Detail Page
Reply #2 - Oct 10th, 2018, 12:38pm
 
Thank you for trying.  It's been over 24 hours and they still aren't working.
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Sharon Dominick Photography Greeting Cards:
http://www.greetingcarduniverse.com/sdominick
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Re: Tech Support - Card Detail Page
Reply #3 - Oct 10th, 2018, 12:48pm
 
Hi Sharon,
 
When we go to your store and click on each of these cards they are opening up to the card details page as expected, so shoppers should not have a problem.  
Have you cleared your browser cache as sometimes this can be the issue?
 
We tried in both Chrome and Safari and both worked for us.
 
Reviewer 758
Ella
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Doreen_137017
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Re: Tech Support - Card Detail Page
Reply #4 - Oct 10th, 2018, 1:00pm
 
Opens correctly for me too, Sharon, so I'm guessing your browser is returning you to a 'bad link' page as suggested by the review team. I've had that happen. Clear your cache, history. If that doesn't work, log out, log back in to force your browser to reconnect to a new version of the page.
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Sharon_437040
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Re: Tech Support - Card Detail Page
Reply #5 - Oct 10th, 2018, 1:35pm
 
Yay!  Clearing the cache did the trick!  Thank you!!  Grin
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Sharon Dominick Photography Greeting Cards:
http://www.greetingcarduniverse.com/sdominick
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