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Tech Support - Card Detail Page (Read 1129 times)

Sharon_437040

GCU Newbies

Posts: 43

Tech Support - Card Detail Page
Oct 9^th, 2018, 9:15am

I have 3 cards in my store that were accepted days ago that when you click on them they don't go to the card details page. It goes to a list of similar cards just like when it's a new accepted card. If I type the product number in the search box it will bring the card page up. Several cards have been accepted after these and they are fine.

The Product ID's are:

1544946
1545002
1545268

Is this a glitch?

Sharon Dominick Photography Greeting Cards:
http://www.greetingcarduniverse.com/sdominick

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Card_Review_Team Junior Member artist Posts: 81	Re: Tech Support - Card Detail Page Reply #1 - Oct 9^th, 2018, 11:41am Hi Sharon Thank you for letting us know. We have re-approved your cards to see if that forces the cards to reset. Please let us know if this does not solve the issue. Reviewer 758 Ella
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Sharon_437040 GCU Newbies Posts: 43	Re: Tech Support - Card Detail Page Reply #2 - Oct 10^th, 2018, 12:38pm Thank you for trying. It's been over 24 hours and they still aren't working.
Back to top	Sharon Dominick Photography Greeting Cards: http://www.greetingcarduniverse.com/sdominick IP Logged

Card_Review_Team Junior Member artist Posts: 81	Re: Tech Support - Card Detail Page Reply #3 - Oct 10^th, 2018, 12:48pm Hi Sharon, When we go to your store and click on each of these cards they are opening up to the card details page as expected, so shoppers should not have a problem. Have you cleared your browser cache as sometimes this can be the issue? We tried in both Chrome and Safari and both worked for us. Reviewer 758 Ella
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Doreen_137017 Gold Member artist Posts: 5328	Re: Tech Support - Card Detail Page Reply #4 - Oct 10^th, 2018, 1:00pm Opens correctly for me too, Sharon, so I'm guessing your browser is returning you to a 'bad link' page as suggested by the review team. I've had that happen. Clear your cache, history. If that doesn't work, log out, log back in to force your browser to reconnect to a new version of the page.
Back to top	Salon of Art: http://www.greetingcarduniverse.com/SalonOfArt IP Logged

Sharon_437040 GCU Newbies Posts: 43	Re: Tech Support - Card Detail Page Reply #5 - Oct 10^th, 2018, 1:35pm Yay! Clearing the cache did the trick! Thank you!!
Back to top	Sharon Dominick Photography Greeting Cards: http://www.greetingcarduniverse.com/sdominick IP Logged