GCU Forum - New Custom Card Request Feature LIVE

Linda_132742 Gold Member artist Posts: 1796	Re: New Custom Card Request Feature LIVE Reply #30 - Nov 17^th, 2009, 3:01pm Denise,,,,, Hm..........all is well here with links...Linda on a mac, Safari
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Sheryl_133470

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Posts: 705

Re: New Custom Card Request Feature LIVE
Reply #31 - Nov 18^th, 2009, 5:03am

Since some artist & buyers have thought the "icon" within that statement at the top of our stores was linkable to activate the request, perhaps it could be reworded and say....

Request a Custom Card at NO additional Cost by clicking this Icon * "within the card" to Contact the Artist.

Just a thought.... Sher Cheesy

(I substituted the * for the icon because I didn't know how to include the icon pictured here in the forum. )

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Sheryl Kasper Card Store:
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Pamela_135500

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Posts: 1945

Re: New Custom Card Request Feature LIVE
Reply #32 - Nov 18^th, 2009, 5:39am

Sheryl,
I am glad someone brought this up since my first instinct was to click on the icon up there in the header also Grin

Can I throw in my two cents on some possible wording also if that's OK Cheesy

Request a Custom Designed Card at NO additional Cost. Look for this Icon (icon here) below each card to contact the artist.

or even without the' below each card'...

Request a Custom Designed Card at NO additional Cost. Look for this Icon (icon here) to contact the artist.

I agree with you that we definitely need to make it more obvious that this Icon is just illustrative and not a link.

Pamela

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Sheryl_133470 Gold Member artist Posts: 705	Re: New Custom Card Request Feature LIVE Reply #33 - Nov 18^th, 2009, 5:58am Here is one more suggestion.... Request a Custom Card at NO additional Cost by clicking this Icon * found near each card to Contact the Artist. Sher
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Tammy_131374

Gold Member
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Posts: 630

Re: New Custom Card Request Feature LIVE
Reply #34 - Nov 18^th, 2009, 7:43am

Do we still post our pid numbers anyplace for fast track cards on these custom orders? I have one- the number is 528233 that I need to have fast tracked for a customer. I wouldn't say anything, but the last few fast track cards I put up for a customer took a few days- and so far she hasn't returned...am hoping she still will though.

Thanks,
Tammy

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Pamela_135500 Gold Member artist Posts: 1945	Re: New Custom Card Request Feature LIVE Reply #35 - Nov 18^th, 2009, 7:48am Tammy, I don't know the answer to your question other than the fast track check box on the create a card page. I haven't fast tracked anything for a while but I have read of others finding it slow nowadays. I really just wanted to say LOVE the new logo! Pamela
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Tammy_131374 Gold Member artist Posts: 630	Re: New Custom Card Request Feature LIVE Reply #36 - Nov 18^th, 2009, 8:06am Pamela lol- thanks!
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Madeline_M._134825

Full Member
artist

Posts: 136

Re: New Custom Card Request Feature LIVE
Reply #37 - Nov 18^th, 2009, 10:48am

Hi! Everyone!

I also fast tracked 4 cards awhile ago. 1 was approved right away and the other 3 are just collecting dust, I guess. It seems that it is taking a longer time for approvals now. Huh

Wondering why? I don't mind the 5-7 day wait on regular cards, but isn't this Fast Track supposed to be like " Right Away"???
I hope we don't loose sales because of the slow responce to the "FAST TRACK" REQUESTS!

I know that GCU IS BUSY but this needs attending to ASAP for all of us, in this busy season!

Have A Great Day Everyone!

Madeline / SmudgeArt

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Tammy_131374

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Posts: 630

Re: New Custom Card Request Feature LIVE
Reply #38 - Nov 18^th, 2009, 1:26pm

Quote from Madeline_M._134825 on Nov 18^th, 2009, 10:48am:

Hi! Everyone!

I also fast tracked 4 cards awhile ago. 1 was approved right away and the other 3 are just collecting dust, I guess. It seems that it is taking a longer time for approvals now. Huh

Wondering why? I don't mind the 5-7 day wait on regular cards, but isn't this Fast Track supposed to be like " Right Away"???
I hope we don't loose sales because of the slow responce to the "FAST TRACK" REQUESTS!

I know that GCU IS BUSY but this needs attending to ASAP for all of us, in this busy season!

Have A Great Day Everyone!

Madeline / SmudgeArt

Madeline- have any of your other three been approved? My card is still waiting...

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Madeline_M._134825

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artist

Posts: 136

Re: New Custom Card Request Feature LIVE
Reply #39 - Nov 18^th, 2009, 2:45pm

Quote from Tammy_131374 on Nov 18^th, 2009, 1:26pm:

Quote from Madeline_M._134825 on Nov 18^th, 2009, 10:48am:

Hi! Everyone!

I also fast tracked 4 cards awhile ago. 1 was approved right away and the other 3 are just collecting dust, I guess. It seems that it is taking a longer time for approvals now. Huh

Wondering why? I don't mind the 5-7 day wait on regular cards, but isn't this Fast Track supposed to be like " Right Away"???
I hope we don't loose sales because of the slow responce to the "FAST TRACK" REQUESTS!

I know that GCU IS BUSY but this needs attending to ASAP for all of us, in this busy season!

Have A Great Day Everyone!

Madeline / SmudgeArt

Madeline- have any of your other three been approved? My card is still waiting...

Hi! Tammy no not yet! Roll Eyes

Madeline / SmudgeArt

Product Id: 528236
Status: Pending-FastTrack

Product Id: 528220
Status: Pending-FastTrack

Product Id: 528217
Status: Pending-FastTrack

Product Id: 528214 ....... this one was instant fast tracked!
Status: Private

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http://www.greetingcarduniverse.com/smudgeartcardshop

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Tammy_131374

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Posts: 630

Re: New Custom Card Request Feature LIVE
Reply #40 - Nov 18^th, 2009, 6:00pm

Okay...another question. Are the cards that we put in our private galleries still being approved right away or is there a time lapse for those now also? I had a card I wanted to purchase for my parents for Thanksgiving- I had it up for fast track, but thought it might be faster to just put it in my private gallery, um...now I am wondering.
Also thanks to the reviewers for approving the custom request card!

Thanks
Tammy

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http://www.greetingcarduniverse.com/Tam_Moody_Greeting_Cards

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Madeline_M._134825

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Posts: 136

Re: New Custom Card Request Feature LIVE
Reply #41 - Nov 18^th, 2009, 6:25pm

Quote from Tammy_131374 on Nov 18^th, 2009, 6:00pm:

Okay...another question. Are the cards that we put in our private galleries still being approved right away or is there a time lapse for those now also? I had a card I wanted to purchase for my parents for Thanksgiving- I had it up for fast track, but thought it might be faster to just put it in my private gallery, um...now I am wondering.
Also thanks to the reviewers for approving the custom request card!

Thanks
Tammy

Hi! Tammy my cards are now approved also.

THANKS GCU! Grin

They are in my Private Gallery for the Customer. I emailed the customer with the link to my private gallery for him to choose what cards he wanted.

I think this will all work out fine for us. New things just need us to work out the kinks. lol!

I do think the fast track is the best idea. But maybe someone with more knowledge could add info here.
I'm still fumbeling at times! lol!

Happy Holidays Tammy! Wink

Madeline / Maddy / SmudgeArt

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Mindy

GCU Administrator
Community Manager

Posts: 6567
Gender: female

Re: New Custom Card Request Feature LIVE
Reply #42 - Nov 19^th, 2009, 11:25am

Quote from Madeline_M._134825 on Nov 18^th, 2009, 6:25pm:

Quote from Tammy_131374 on Nov 18^th, 2009, 6:00pm:

Okay...another question. Are the cards that we put in our private galleries still being approved right away or is there a time lapse for those now also? I had a card I wanted to purchase for my parents for Thanksgiving- I had it up for fast track, but thought it might be faster to just put it in my private gallery, um...now I am wondering.
Also thanks to the reviewers for approving the custom request card!

Thanks
Tammy

Hi! Tammy my cards are now approved also.

THANKS GCU! Grin

They are in my Private Gallery for the Customer. I emailed the customer with the link to my private gallery for him to choose what cards he wanted.

I think this will all work out fine for us. New things just need us to work out the kinks. lol!

I do think the fast track is the best idea. But maybe someone with more knowledge could add info here.
I'm still fumbeling at times! lol!

Happy Holidays Tammy! Wink

Madeline / Maddy / SmudgeArt

FastTrack and Private Cards should typically be review within 24 hours if not within a matter of hours. You've given us cause to think about Private cards. The only reason for them to be reviewed is subject matter, image appropriateness based on our image guidelines.

We will certainly consider allowing Private cards to avoid the review process completely as long as artists are aware of the fact that any offensive images, particularly adult content (nudity, violence, drug use, discrimination) are likely to be held and not printed.

Thoughts? Roll Eyes

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Mindy

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Posts: 6567
Gender: female

Re: New Custom Card Request Feature LIVE
Reply #43 - Nov 19^th, 2009, 11:27am

Quote from Sheryl_133470 on Nov 18^th, 2009, 5:03am:

Since some artist & buyers have thought the "icon" within that statement at the top of our stores was linkable to activate the request, perhaps it could be reworded and say....

Request a Custom Card at NO additional Cost by clicking this Icon * "within the card" to Contact the Artist.

Just a thought.... Sher Cheesy

(I substituted the * for the icon because I didn't know how to include the icon pictured here in the forum. )

YES, we will certainly reconsider the working of this text. Thanks for your suggestions!

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Tammy_131374

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Posts: 630

Re: New Custom Card Request Feature LIVE
Reply #44 - Nov 19^th, 2009, 11:43am

Mindy- that would be great if the private gallery was approved right away! On custom cards that we create for customers- do we put those up for fast track or are we supposed to put them into our private gallery? I am a little confused on that. I like the idea of a Private Gallery for my own personal cards- that way if I have a card that I would like to upload and send to family members, I can just upload and purchase right away, but really I would rather keep Custom made cards for others in my store gallery. I thought that is what the Fast Track option was all about...
Could you clarify that for us?

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