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New Custom Card Request Feature LIVE (Read 17378 times)
Mindy
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Re: New Custom Card Request Feature LIVE
Reply #60 - Nov 24th, 2009, 11:41am
 
Quote from Tammy_131374 on Nov 23rd, 2009, 11:19am:
Probably a stupid question- but when we reply to the customers are we supposed to reply to their personal emails they provide or are we supposed to reply to the gcu email that we receive? Just wanted to make sure how we are really supposed to do this since I received another request. I have just been responding to the email address they provide, but if that is not how we are supposed to be responding I'd like to know now so that I can get it right from here on out. lol
Thanks
Tammy

 
Yes, please contact the shopper directly via their email or phone number they've provided.
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Mindy
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Re: New Custom Card Request Feature LIVE
Reply #61 - Nov 24th, 2009, 11:49am
 
We have added an OPTIONAL field to the Custom Request feature for requesting shoppers to indicate their Intended Order Quantity so artists will have a better idea of the possible order size.  If the shopper enters a quantity, this field will show in your Custom Request email, if no quantity is entered the field will not show in your email.
 
ie: Intended Order Quantity: 75
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Tom_133317
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Re: New Custom Card Request Feature LIVE
Reply #62 - Nov 24th, 2009, 2:00pm
 
Quote from Mindy on Nov 24th, 2009, 11:40am:
Quote from Tom_133317 on Nov 23rd, 2009, 10:39am:
They came through today at 9:06am PST.  What do you think happened?
Tom, email me with the pid#'s so I can take a look at the queue history. Thanks.

Product IDs: 529891 and 529892
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Mindy
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Re: New Custom Card Request Feature LIVE
Reply #63 - Nov 25th, 2009, 3:42pm
 
Quote from Mindy on Nov 20th, 2009, 11:10am:
Quote from Tom_133317 on Nov 20th, 2009, 4:49am:


Me like, we're on the same page  Wink

we'll need to also include some notice in this "bypass review" acceptance that the artist has proofed their card for things like grammar, spelling, typos, 1/4 edge allowance, etc.

 
This feature is now live, optional checkbox to waive review of your private cards, see here:
http://www.greetingcarduniverse.com/forum/yabb2/YaBB.pl?num=1259192293/0
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Esperanza_137996
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Re: New Custom Card Request Feature LIVE
Reply #64 - Nov 25th, 2009, 6:48pm
 
Quote from Mindy on Nov 24th, 2009, 11:41am:
Quote from Tammy_131374 on Nov 23rd, 2009, 11:19am:
Probably a stupid question- but when we reply to the customers are we supposed to reply to their personal emails they provide or are we supposed to reply to the gcu email that we receive? Just wanted to make sure how we are really supposed to do this since I received another request. I have just been responding to the email address they provide, but if that is not how we are supposed to be responding I'd like to know now so that I can get it right from here on out. lol
Thanks
Tammy


Yes, please contact the shopper directly via their email or phone number they've provided.

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Tom_133317
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Re: New Custom Card Request Feature LIVE
Reply #65 - Nov 27th, 2009, 3:04am
 
I suggest that the card buyer's email address be a clickable link in the email sent to us on these requests.  Right now we have to retype the address into our email program or cut/paste it.
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