GCU Forum - Very disapponted with print quality

Elena_133236 GCU Newbies artist Posts: 5	Very disapponted with print quality Feb 11^th, 2008, 2:04pm I am glad I ordered to send it to me first... it is absolutely unacceptable to me. The way it looks on the website and in reality, two different things. Very faded colors, I barely see the image. Is it the card or the printing?
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Olivia_132226 Junior Member artist Posts: 61	Re: Very disapponted with print quality Reply #1 - Feb 11^th, 2008, 2:39pm Hi, Do you know what type of printing process is used to print the cards? Just curious...is it offset printing? Sorry to hear of the problem! Olivia
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Tanya_131398 Senior Member artist Posts: 388	Re: Very disapponted with print quality Reply #2 - Feb 11^th, 2008, 2:41pm Gosh, I wonder what went wrong Elena. I just got one of my Valentine's cards and the color and quality is just gorgeous.
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Elena_133236 GCU Newbies artist Posts: 5	Re: Very disapponted with print quality Reply #3 - Feb 11^th, 2008, 2:41pm I simply ordered the card using the only option to what the website gives... it looks cheap!
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Elena_133236 GCU Newbies artist Posts: 5	Re: Very disapponted with print quality Reply #4 - Feb 11^th, 2008, 2:42pm Maybe this particular image that is already light colors came out this way?
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Mindy GCU Administrator Community Manager Posts: 6566 Gender:	Re: Very disapponted with print quality Reply #5 - Feb 11^th, 2008, 2:53pm Hi Elena, The quality of our cards is a priority to us and if unsatisfactory is typically a function of the image itself, not the printing process. Please id for us the product id#(s) so we can determine what the issue is.
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Alissa_132660 GCU Newbies artist Posts: 18	Re: Very disapponted with print quality Reply #6 - Feb 11^th, 2008, 2:57pm I've ordered copies of all my cards. The ones I have received thus far are beautiful. Very professional. I print mine glossy and all artwork is per spec.
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Elena_133236 GCU Newbies artist Posts: 5	Re: Very disapponted with print quality Reply #7 - Feb 11^th, 2008, 3:12pm I have the order number, maybe it helps, 1107-1918(CS3373628)
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Olivia_132226 Junior Member artist Posts: 61	Re: Very disapponted with print quality Reply #8 - Feb 11^th, 2008, 3:35pm I don't know if no one saw my question so I thought I'd repeat it......Do you know what type of printing process is used to print the cards? Just curious...is it offset printing or what? Olivia
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DENISE_132110 Gold Member artist Posts: 769	Re: Very disapponted with print quality Reply #9 - Feb 11^th, 2008, 3:45pm mine looked faded when printed matte, but my glossy have always been nice
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Alissa_132660 GCU Newbies artist Posts: 18	Re: Very disapponted with print quality Reply #10 - Feb 11^th, 2008, 4:23pm Quote from Olivia_132226 on Feb 11^th, 2008, 3:35pm: I don't know if no one saw my question so I thought I'd repeat it......Do you know what type of printing process is used to print the cards? Just curious...is it offset printing or what? Olivia GOOD QUESTION.
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Delores_132508

Gold Member
artist

Posts: 978

Re: Very disapponted with print quality
Reply #11 - Feb 11^th, 2008, 4:36pm

So sorry to hear that you had some unsatisfactory printing. I've ordered about 25 different cards of mine to check on the printing. I've been very pleased with the printing -- especially in comparing them to Cafe Press or Zazzle. Perhaps something just went wrong during the printing of your card. I would order a couple of other cards to see how they turn out.

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Mindy

GCU Administrator
Community Manager

Posts: 6566
Gender: female

Re: Very disapponted with print quality
Reply #12 - Feb 11^th, 2008, 4:40pm

Quote from Elena_133236 on Feb 11^th, 2008, 3:12pm:

I have the order number, maybe it helps, 1107-1918(CS3373628)

Hi Elena,
We are looking at the card image here to review for quality. In the mean time, please accept our apologies. We will be credited your account with card credits in accommodation for this card and your patience.

Thank you.

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Ernestine_131365

Gold Member
artist

Posts: 853

Re: Very disapponted with print quality
Reply #13 - Feb 11^th, 2008, 8:49pm

Elena-

So sorry to hear you were disappointed with the printing quality of your card. I've had exactly the opposite results, the card quality (matte or glossy) has always been excellent. . . better than I've seen on most offset printing! and I do some very detailed stuff. . . I've seen details on printed cards that I actually missed on the screen!
(Olivia, I'm pretty sure GCU does digital printing. . . most PODs do.) A lot does have to do with creating the best quality, highest resolution image possible. And as Mindy said, you will be reimbursed if you are not satisfied.

-Ernestine

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Alissa_132660 GCU Newbies artist Posts: 18	Re: Very disapponted with print quality Reply #14 - Feb 11^th, 2008, 9:35pm Quote from Ernestine_131365 on Feb 11^th, 2008, 8:49pm: Elena- (Olivia, I'm pretty sure GCU does digital printing. . . most PODs do.) -Ernestine my guess would be digital as well. looks even thermal maybe who knows but its good stuff
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