GCU Forum - Christmas cards still not received

eugenia_131318 Full Member artist Posts: 244	Christmas cards still not received Jan 1^st, 2008, 6:15pm I ordered some cards at the end of November and still have not received them. Any idea how much longer they will take - I am in Australia but this seems to be a long time. Thanks eb
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Rosanne_132497 Gold Member artist Posts: 611	Re: Christmas cards still not received Reply #1 - Jan 1^st, 2008, 11:03pm I am very interested in the reply to this post - I am in Australia too (I'm in Queensland, eb). Cheers, Rosanne
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eugenia_131318 Full Member artist Posts: 244	Re: Christmas cards still not received Reply #2 - Jan 2^nd, 2008, 4:15am Hi rosanne Nice to see another Australian on board I think there are a few of us here, although Mariana is leaving these shores for a far more exotic lifestyle Too bad you are so far away!
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Kerra_131306

Senior Member
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Posts: 263

Re: Christmas cards still not received
Reply #3 - Jan 2^nd, 2008, 4:41am

(waving from stateside NC)---Hi, guys! Australia--wow! How cool that you guys are on here--what a small world! Well, that is if you're not a greeting card that was ordered in November, rather--doh! Here's hoping it shows up soon--perhaps it will have some cool kind of postage? Maybe it went on vacation in Rome?

-Kerra

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eugenia_131318 Full Member artist Posts: 244	Re: Christmas cards still not received Reply #4 - Jan 2^nd, 2008, 5:38am Thanks for the giggle Kerra! Hope my parcel didn't go on holidays without me, that would be toooo cruel!
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Edition_132952 GCU Newbies artist Posts: 44	Re: Christmas cards still not received Reply #5 - Jan 2^nd, 2008, 1:26pm I am living in Germany and I had artwork travelling for 6-8 weeks to the U.S. depending on the shipping method . What shipping method did you order ? If the goods are going per ground + post ship(real ship I mean) it can take a long time I fear.
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Shaun_131054

GCU Administrator
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Posts: 2482

Re: Christmas cards still not received
Reply #6 - Jan 2^nd, 2008, 7:40pm

Quote from eugenia_131318 on Jan 1^st, 2008, 6:15pm:

I ordered some cards at the end of November and still have not received them.

Any idea how much longer they will take - I am in Australia but this seems to be a long time.

Thanks eb

Hi Eugenia,
Our records indicate that the package was mailed on December 5th via First Class International Mail from the US Postal Service. Under normal circumstances delivery time for cards mailed to recipients outside of the US is around 10 business days, but during the holiday season it can take a lot longer for packages to reach their destinations. It's possible that the order is still on it's way. We don't receive tracking codes for international orders, so we are not notified when there are delays.

We don't have the ability to mail cards with blank envelopes to destinations outside of the US, so unfortunately we are unable to resend this order. I think you got around this by entering an Australian address but specifying United States as the country. Our fulfillment partner did confirm that the order was shipped, however it is possible that the package had trouble getting through customs. Please let me know if you don't receive the package by the end of this week and we can issue a refund for the order.

Shaun

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Rosanne_132497

Gold Member
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Posts: 611

Re: Christmas cards still not received
Reply #7 - Jan 3^rd, 2008, 12:33am

Quote from eugenia_131318 on Jan 2^nd, 2008, 4:15am:

Hi rosanne

Nice to see another Australian on board

I think there are a few of us here, although Mariana is leaving these shores for a far more exotic lifestyle Wink

Too bad you are so far away!

It is, rather! No matter - as Kerra said, it's a small world. I've had some other mail from the States delayed as well, so Shaun is very likely right about the reason for the delay!

Cheers,

Rosanne

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