GCU Forum - Not getting emails

Betsy_179799

Full Member
artist

Posts: 169

Not getting emails
Aug 15^th, 2019, 11:34am

Just popping in to say I haven't gotten any sales emails today despite having sales. Also as a side note, I placed an order to be printed at Target this morning and didn't get an email from GCU saying I placed an order or the sale email. I didn't get anything from Target either saying it was ready. No big deal, just wanted to let you know.
Thanks,
Betsy
PS, I placed the order under my Dragonfire Graphics shop, not this one.

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http://www.greetingcarduniverse.com/birthdaycardscafe

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Laurie_293906 Full Member Posts: 103	Re: Not getting emails Reply #1 - Aug 15^th, 2019, 2:08pm Hi, I am not getting emails today either for my sales on both stores. Laurie
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Card_Review_Team

Junior Member
artist

Posts: 81

Re: Not getting emails
Reply #2 - Aug 15^th, 2019, 3:01pm

Apologies. From early evening last night until approximately 3:30 PM today, GCU was experiencing some issues with emails. It's now fixed. Betsy, please communicate through the support email support@greetingcarduniverse.com to check on the status of your order. Thank you for your patience.

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Quote from Betsy_179799 on Aug 15^th, 2019, 11:34am:

Just popping in to say I haven't gotten any sales emails today despite having sales. Also as a side note, I placed an order to be printed at Target this morning and didn't get an email from GCU saying I placed an order or the sale email. I didn't get anything from Target either saying it was ready. No big deal, just wanted to let you know.
Thanks,
Betsy
PS, I placed the order under my Dragonfire Graphics shop, not this one.

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Mindy GCU Administrator Community Manager Posts: 6537 Gender:	Re: Not getting emails Reply #3 - Aug 15^th, 2019, 3:58pm All back in order, thank you for your understanding. Any sales, order and review history during the time period of our email outage should be reflected accordingly in your GCU account.
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Beverly_133630 Full Member Posts: 177	Re: Not getting emails Reply #4 - Aug 15^th, 2019, 7:21pm I am not receiving Email notifications for several sales, today. Is it possible to receive those emails?
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