GCU Forum - Glitch anyone?

Betsy_145102 Gold Member artist Posts: 1359	Glitch anyone? Jun 30^th, 2015, 12:33pm Hi there, I just finished a uploading a series of designs and about halfway through I noticed on the manage cards page that the finish showed matte even though I had the glossy checked. My global preferences are also set to glossy. Just wondering!
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Doreen_137017

Gold Member
artist

Posts: 5328

Re: Glitch anyone?
Reply #1 - Jun 30^th, 2015, 1:14pm

You are correct, Betsy, there IS a glitch. Cards are changed to Matte and I too have my Global Settings for Glossy.

I have not created cards today as of yet, but those created up to a week ago are now showing glossy and I haven't the time to see how far back this glitch is effecting our cards. I checked old cards and they have not changed.

Hopefully, what ever is causing this will be easier to see on the GCU end Grin

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Betsy_145102 Gold Member artist Posts: 1359	Re: Glitch anyone? Reply #2 - Jun 30^th, 2015, 1:36pm Thanks Doreen!
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Stacia_208183 Gold Member Posts: 822	Re: Glitch anyone? Reply #3 - Jun 30^th, 2015, 2:45pm Yes, I'm having this too.
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Barbara_289338 Full Member Posts: 186	Re: Glitch anyone? Reply #4 - Jun 30^th, 2015, 11:06pm I'm having this since weeks also. Barbara
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Naty_133468 Full Member artist Posts: 161	Re: Glitch anyone? Reply #5 - Jul 1^st, 2015, 7:55am I noticed the same thing.
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Stacia_208183 Gold Member Posts: 822	Re: Glitch anyone? Reply #6 - Jul 1^st, 2015, 11:18am I noticed that issue back on June 6 and reported it privately, but I think it was going on before then.
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Julie_273348 Junior Member Posts: 84	Re: Glitch anyone? Reply #7 - Jul 1^st, 2015, 2:04pm I've been having the same issue, and I also have my Global Preferences set to Glossy. I have to tick the Glossy button again after submission for every newly submitted card, but at least it seems to stay on Glossy for that card from then onwards.
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Audrey_253730

GCU Newbies

Posts: 7

Re: Glitch anyone?
Reply #8 - Jul 12^th, 2015, 8:40am

Yes, me too. And it's not good. Customers must be very unhappy.

I only realized yesterday that it was a glitch when I was finalizing several cards for my gallery--they kept switching back to matte. So I checked my defaults, but it was not my error.

The first time it happened, I blamed myself because it was only when I received a card for a local customer that I saw that it was matte. Sad

Not at all a good choice for that card. I couldn't understand why, but assumed I had been careless and had made the wrong choice. Not.

Now I have learned that we have to be extra vigilant and change back to glossy at several stages along the way--especially before ordering.

Regular online customers must have the same issues. They must be unhappy with their cards. I know my customer was disappointed, but it was too late to order a replacement for her, so I assumed the cost.

It would be nice if all customers could be reimbursed for this error.

Respectfully,
Audities' Cards

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Betsy_145102 Gold Member artist Posts: 1359	Re: Glitch anyone? Reply #9 - Aug 10^th, 2015, 9:36am I have just noticed this issue is still an issue! I had to set all my new cards (approved today) back to glossy.
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Doreen_137017 Gold Member artist Posts: 5328	Re: Glitch anyone? Reply #10 - Aug 10^th, 2015, 10:24am Actually, I think it's back, but I noticed it too. It went away I think for awhile and noticed over the w/e it was back.
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Shaun_131054 GCU Administrator artist Posts: 2596	Re: Glitch anyone? Reply #11 - Aug 11^th, 2015, 12:52pm Hi Everyone, sorry to hear this may have returned, we're looking into this. Shaun
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Betsy_179799 Full Member artist Posts: 169	Re: Glitch anyone? Reply #12 - Aug 12^th, 2015, 4:54am Thank you, Shaun.
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