GCU Forum

Sheryl_133470

Gold Member
artist

Posts: 705

Re: 10%
Reply #105 - Dec 1^st, 2010, 3:47pm

[/quote]
Wow! Sheryl!

So your 150 card sale, each card was approximately $1.00 each (50% of $1.99) and your 300 card order was for approximately 90-cents each (50% of $1.89,) right?

That sounds very disappointing to me. I can understand your need to vent.

Penny

[/quote]
---------------------------------
Yep, that is correct.
Sher
Gosh the quote thingy didn't work

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Penny_134243

Gold Member
artist

Posts: 1337

Re: 10%
Reply #106 - Dec 1^st, 2010, 5:16pm

Quote from Sheryl_133470 on Dec 1^st, 2010, 3:47pm:

Wow! Sheryl!

So your 150 card sale, each card was approximately $1.00 each (50% of $1.99) and your 300 card order was for approximately 90-cents each (50% of $1.89,) right?

That sounds very disappointing to me. I can understand your need to vent.

Penny

[/quote]
---------------------------------
Yep, that is correct.
Sher
Gosh the quote thingy didn't work [/quote]

Sorry, Sheryl. That's really disappointing.

Penny

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Sheryl_133470 Gold Member artist Posts: 705	Re: 10% Reply #107 - Dec 1^st, 2010, 6:07pm Thank you Penny! It sure was disappointing! Sher
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Ernestine_131365

Gold Member
artist

Posts: 853

Re: 10%
Reply #108 - Dec 1^st, 2010, 10:11pm

Shoddy finish and cropping on the printers part. . . in-accurate layout on the back of cards by GCU staff . . . sub-par advertising for site in general . . . waiting weeks for approvals from often over-zealous reviewers -- -- and who's paying the price with bulk sales and SALE-sales??? the artists! Shocked

with low commissions and poor feedback to their own reputations. Sad

Again I ask: are the artists the only ones who care about quality 'round here? Huh

and were it not for the artists, would there not be anything to sell?? . . . Aretha said it . . . R E S P E C T . . . Not seeing it here --- used to --- but not recently.

Okay, I vented . . . but I know I'm not alone. Tongue

'e'

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Linda_132742 Gold Member artist Posts: 1796	Re: 10% Reply #109 - Dec 2^nd, 2010, 3:33am You are not alone, "e", not alone.
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Robin_145428 Senior Member artist Posts: 251	Re: 10% Reply #110 - Dec 2^nd, 2010, 8:34am Wondering if all this poor quality printing and much dissapointment to customers is causing anyone to return these pieces?.. Is GCU losing money and customers?? Kinda scary
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KC_141411

GCU Administrator
artist

Posts: 610

Re: 10%
Reply #111 - Dec 2^nd, 2010, 9:47am

Quote from Robin_145428 on Dec 2^nd, 2010, 8:34am:

Wondering if all this poor quality printing and much dissapointment to customers
is causing anyone to return these pieces?.. Is GCU losing money and customers??
Kinda scary Shocked

We actually have had many calls from customers delighted with their orders and little complaints. Since September we have only had three customers contact us regarding the smell of the cards. We are aware of the concerns and are working hard with our printing partner to address everything.

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DENISE_132110 Gold Member artist Posts: 769	Re: 10% Reply #112 - Dec 6^th, 2010, 7:27am Quote from Ernestine_131365 on Dec 1^st, 2010, 10:11pm: . . . but I know I'm not alone. 'e' nope you aren't
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Mindy

GCU Administrator
Community Manager

Posts: 6566
Gender: female

Re: 10%
Reply #113 - Dec 6^th, 2010, 1:58pm

Quote from Penny_134243 on Dec 1^st, 2010, 3:39pm:

Quote from Sheryl_133470 on Dec 1^st, 2010, 3:12pm:

Wow, I just checked my adjusted commission earnings emails for the black Friday and Cyber Monday adjustments and was surprised to see I wasn't receiving the .28 per card as Mindy mentioned we would receive here in the forum. A couple of my emails in question were for bulk card orders. One order of 150 cards and another card order of 300 cards. So I contacted Artist Services and was shocked to learn that GCU allowed the buyer to receive the "bulk" discount price AND get an additional 50% off of that price? Really?? Seriously?? Uggggghhhhhhhh Angry

When we use a discount coupon at a store, we can't use it on already discounted sale priced items!!! I am very surprised you allowed both discounts. Angry

GCU, I hope you reconsider what everyone has stated here in this forum thread and reconsider making adjustments to this sale for next year.

Sorry I just had to vent!!

Sher

Wow! Sheryl!

So your 150 card sale, each card was approximately $1.00 each (50% of $1.99) and your 300 card order was for approximately 90-cents each (50% of $1.89,) right?

That sounds very disappointing to me. I can understand your need to vent.

Penny

No, that was certainly NOT the case and as we clarified with Sheryl via email last week she misunderstood. We do NOT allow double discounts - this shopper did NOT receive a double discount.

The sale was for 300 cards.
At bulk price these would be $1.79 each with an artist earnings rate of 12%
the shopper used the promo so cards were $1.39 a piece which would be at the 10% earnings rate
earnings were therefore calculated using the promotional price and the HIGHER earnings rate:
12% x ($1.39 x 300 cards) = $50.04

similarly for an order size of 150 cards.
At bulk price these would be $1.99 each with an artist earnings rate of 15%
the shopper used the promo so cards were $1.39 a piece which would be at the 10% earnings rate
earnings were therefore calculated using the promotional price and the HIGHER earnings rate:
15% x ($1.39 x 150 cards) = $31.28

I find it disheartening when artists complain and vent on the forum but when the artist has made an error or has misunderstood, as in this case, artists rarely come back to the forum to say "oops, my bad". This promotes a very negative air and is not justified. It leaves artists with the impression that yet again GCU has done something unfair. Accusations of GCU "pulling a fast one" or "scamming artists" and "not caring about or respecting" the artists' contribution nor product quality is simply ridiculous.

We have a very small staff and the amount of time we have to spend on wild goose chases diffusing inaccurate or half truth venting on the form is honestly a poor use of our time.

At what point do we earn the benefit of the doubt?...that we're not here to rip you off but work together to grow the business and prosper collectively? ...that if an error has occurred or a poor decision made that GCU will find a reasonable solution or compromise? ...

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DENISE_132110

Gold Member
artist

Posts: 769

Re: 10%
Reply #114 - Dec 6^th, 2010, 2:09pm

i think several expressed their thanks for the price adjustments, as i said then i think the holidays allowed for a lot of misunderstandings and raw nerves. along with the surprise sale...

things get muddled. i know the staff is small but sometimes i think there needs to be moderators who have access to the admins and can field questions when they happen. sometimes questions go unanswered for many days while others get answered... feelings get hurt and imaginings run wild. even an acknowledgment of the question and a quick ...i don't know but i will find out, would calm some of the misunderstandings or wondering before it gets out of hand. i am just speaking for myself..but that is how i feel when i ask something and see an admin has been on the board and answered one question and left others alone.

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Sheryl_133470

Gold Member
artist

Posts: 705

Re: 10%
Reply #115 - Dec 6^th, 2010, 2:28pm

Mindy, I originally sent a question to Artist Services about the amount. Since you had stated earlier in this thread about everyone getting the .28 and not the .14 I was surprised my cards were not adjusted to that amount. So I emailed Artists Services. This is what was originally stated in Artist Services back to me.
.... "Because your cards were purchased in bulk they were priced at 1.79 a card and discount included on top of that."

That comment led me to believe that the buyer got a double discount. And with the fact that everyone else who sold their cards at $1.39 got the .28 and I was not receiving it, I was upset. Especially, since you had mentioned it earlier in this thread about getting the higher amount.

Next, I did not state anywhere in the forum about "pulling a fast one" or "scamming artists"!

I appreciate everything you do. I know you all work hard and I thank you for everything.

So, I'm sorry, I'm bad. It was a misunderstanding.

Sher

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Mindy

GCU Administrator
Community Manager

Posts: 6566
Gender: female

Re: 10%
Reply #116 - Dec 6^th, 2010, 2:30pm

Quote from DENISE_132110 on Dec 6^th, 2010, 2:09pm:

i think several expressed their thanks for the price adjustments, as i said then i think the holidays allowed for a lot of misunderstandings and raw nerves. along with the surprise sale...

things get muddled. i know the staff is small but sometimes i think there needs to be moderators who have access to the admins and can field questions when they happen. sometimes questions go unanswered for many days while others get answered... feelings get hurt and imaginings run wild. even an acknowledgment of the question and a quick ...i don't know but i will find out, would calm some of the misunderstandings or wondering before it gets out of hand. i am just speaking for myself..but that is how i feel when i ask something and see an admin has been on the board and answered one question and left others alone.

Good feedback Denise...our admins have quickly gotten outnumbered by the number of artists and posts. We will try to get another staff member more active on the forum to at least touchbase that you've been heard and help is on way. You'll likely begin to see more postings from KC one of our customer care reps.

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Doreen_137017

Gold Member
artist

Posts: 5273

Re: 10%
Reply #117 - Dec 6^th, 2010, 5:08pm

Quote from Mindy on Dec 6^th, 2010, 2:30pm:

Quote from DENISE_132110 on Dec 6^th, 2010, 2:09pm:

i think several expressed their thanks for the price adjustments, as i said then i think the holidays allowed for a lot of misunderstandings and raw nerves. along with the surprise sale...

things get muddled. i know the staff is small but sometimes i think there needs to be moderators who have access to the admins and can field questions when they happen. sometimes questions go unanswered for many days while others get answered... feelings get hurt and imaginings run wild. even an acknowledgment of the question and a quick ...i don't know but i will find out, would calm some of the misunderstandings or wondering before it gets out of hand. i am just speaking for myself..but that is how i feel when i ask something and see an admin has been on the board and answered one question and left others alone.

Good feedback Denise...our admins have quickly gotten outnumbered by the number of artists and posts. We will try to get another staff member more active on the forum to at least touchbase that you've been heard and help is on way. You'll likely begin to see more postings from KC one of our customer care reps.

Good suggestion Denise and Mindy thank you so much for listening. I think this will calm people down. It is frustrating to be out here in cyberspace without anyone acknowledging. We just need a little pat on the head so we know we are being heard Grin

Thank you for taking the time KC!

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Mindy

GCU Administrator
Community Manager

Posts: 6566
Gender: female

Re: 10%
Reply #118 - Dec 9^th, 2010, 11:19am

Quote from Sheryl_133470 on Dec 6^th, 2010, 2:28pm:

Mindy, I originally sent a question to Artist Services about the amount. Since you had stated earlier in this thread about everyone getting the .28 and not the .14 I was surprised my cards were not adjusted to that amount. So I emailed Artists Services. This is what was originally stated in Artist Services back to me.
.... "Because your cards were purchased in bulk they were priced at 1.79 a card and discount included on top of that."

That comment led me to believe that the buyer got a double discount. And with the fact that everyone else who sold their cards at $1.39 got the .28 and I was not receiving it, I was upset. Especially, since you had mentioned it earlier in this thread about getting the higher amount.

Next, I did not state anywhere in the forum about "pulling a fast one" or "scamming artists"!

I appreciate everything you do. I know you all work hard and I thank you for everything.

So, I'm sorry, I'm bad. It was a misunderstanding.

Sher

Hi Sher,
Thanks for your post and apology as well as your email.

Yes, I can see how that exact one liner may have given you the wrong idea. Please note that all sales notification emails show the price per card and artist earnings rate details.

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Card_Review_Team

Junior Member
artist

Posts: 81

Re: 10%
Reply #119 - Dec 10^th, 2010, 4:37pm

Quote from Mindy on Dec 6^th, 2010, 2:30pm:

Quote from DENISE_132110 on Dec 6^th, 2010, 2:09pm:

i think several expressed their thanks for the price adjustments, as i said then i think the holidays allowed for a lot of misunderstandings and raw nerves. along with the surprise sale...

things get muddled. i know the staff is small but sometimes i think there needs to be moderators who have access to the admins and can field questions when they happen. sometimes questions go unanswered for many days while others get answered... feelings get hurt and imaginings run wild. even an acknowledgment of the question and a quick ...i don't know but i will find out, would calm some of the misunderstandings or wondering before it gets out of hand. i am just speaking for myself..but that is how i feel when i ask something and see an admin has been on the board and answered one question and left others alone.

Good feedback Denise...our admins have quickly gotten outnumbered by the number of artists and posts. We will try to get another staff member more active on the forum to at least touchbase that you've been heard and help is on way. You'll likely begin to see more postings from KC one of our customer care reps.

Hello!
You will also begin to see the card review team members helping out on the forum under this id "Card Review Team".

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