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order # 190718 (Read 2177 times)
Beverly_133630
Ex Member
order # 190718
Dec 6th, 2009, 8:22pm  
Dear Mindy or Shaun,
 
 
 
Order 190718 is a photo card. The customer has not contacted me to place their photos in the card.
I do not know if they understand the process or they plan to place the photo in the cards (150).
 
Is is possible to contact the customer a check with them.
 
Thank you,
bev
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Shaun_131054
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Posts: 2482
Re: order # 190718
Reply #1 - Dec 7th, 2009, 9:39am  
Hi Beverly,
 
Not sure if you got my email, but we placed a hold on the order until we can get in get in touch with the customer.
 
Shaun
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Beverly_133630
Ex Member
Re: order # 190718
Reply #2 - Dec 7th, 2009, 9:40am  
Smiley Thank you!
 
Please let me know what happens.
 
bev
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Beverly_133630
Ex Member
Re: order # 190718
Reply #3 - Dec 8th, 2009, 1:51pm  
Hi Shaun,
 
Has the customer been reached?
 
Is the order still on hold?
 
Bev
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Shaun_131054
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Re: order # 190718
Reply #4 - Dec 8th, 2009, 3:05pm  
We have not yet heard back from the customer.  I'll be sending along a follow up email if I don't hear back from them today.  
 
Shaun
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Beverly_133630
Ex Member
Re: order # 190718
Reply #5 - Dec 8th, 2009, 3:25pm  
Smileyok
 
thank you!
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Beverly_133630
Ex Member
Re: order # 190718
Reply #6 - Dec 10th, 2009, 7:40am  
undecided Hi Shaun,
 
Have you heard anything from the customer?
 
bev
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Beverly_133630
Ex Member
Re: order # 190718
Reply #7 - Dec 10th, 2009, 8:43am  
Quote from Beverly_133630 on Dec 10th, 2009, 7:40am:
undecided Hi Shaun,

Have you heard anything from the customer?

What does Gcu do if the customer does not reply.

bev

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Shaun_131054
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Re: order # 190718
Reply #8 - Dec 10th, 2009, 5:56pm  
Still no reply  embarrassed  I've sent a couple of emails.  If we have not heard back by the weekend we will send a printed letter to the address that the cards were to be shipped to.  
 
Shaun
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Beverly_133630
Ex Member
Re: order # 190718
Reply #9 - Dec 15th, 2009, 12:43pm  
Hi Shaun,
 
Any word from the customer?
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Shaun_131054
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Re: order # 190718
Reply #10 - Dec 15th, 2009, 5:30pm  
Not yet.  We've mailed a letter to his shipping address explaining what happened.  If we do not hear back within the next week or so, we will cancel the order and issue a refund.  
 
Shaun
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Beverly_133630
Ex Member
Re: order # 190718
Reply #11 - Dec 15th, 2009, 6:22pm  
Ok,
 
Thank you for the update.
 
bev
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Beverly_133630
Ex Member
Re: order # 190718
Reply #12 - Dec 29th, 2009, 1:25pm  
Hi Shaun,
 
Hope you had a great holiday.
 
Any response from the customer?
 
bev
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Shaun_131054
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Re: order # 190718
Reply #13 - Dec 31st, 2009, 12:59pm  
Unfotunately we have heard back, we are going to cancel this order  Sad.
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Beverly_133630
Ex Member
Re: order # 190718
Reply #14 - Dec 31st, 2009, 2:20pm  
SadOkay.
 
I am sure that is the best thing to do.
 
Thank you for your help.
 
bev
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