GCU Forum - GCUniverse Server Upgrade

Shaun_131054

GCU Administrator
artist

Posts: 2596

GCUniverse Server Upgrade
Aug 1^st, 2007, 6:56pm

Greetings,

In an attempt to optimize both the user and artist experience on GCUniverse, we have moved the site to a faster set of servers. This should help with loading time as well as increase the overall speed of the site.

This update may result in a few small glitches around the site (possibly a missing icon here or there, nothing major). We have tested the card ordering process and it is working correctly.

We're currently testing all areas of the site, but if anyone does come across any issues please don't hesitate to let me know.

If you have any questions, please let me know.

Thanks,
Shaun

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Corrie_131338

Gold Member

Posts: 1610

Re: GCUniverse Server Upgrade
Reply #1 - Aug 2^nd, 2007, 8:27am

Hi, Shaun!

We've had a strange problem today with 2 specific cards, neither of which will upload. The other cards we designed today, no problem. These two... we have no idea why they won't upload to the server. They're the correct size, the correct file extension (.jpg), and we've tried a number of times today (it's now 5:30 p.m. our time, and we've tried since about 2 o'clock). We've renamed the files, too, but that doesn't seem to work, either.

Is there a little glitch somewhere?

Corrie
http://www.greetingcarduniverse.com/corrieweb
http://www.corrieweb.nl

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Corrieweb Card Store:
http://www.greetingcarduniverse.com/corrieweb

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Shaun_131054 GCU Administrator artist Posts: 2596	Re: GCUniverse Server Upgrade Reply #2 - Aug 2^nd, 2007, 9:55am Hi Corrie, Sorry to hear that you had trouble uploading this cards, we apologize for the inconvenience. If it's not too much trouble can you please email these two images to me so that they can be tested? Please send the images to shaun@bigdates.com. Thanks, Shaun
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Corrie_131338 Gold Member Posts: 1610	Re: GCUniverse Server Upgrade Reply #3 - Aug 2^nd, 2007, 10:26am Hi, Shaun! I sent you the images. Hope your mailbox doesn't explode! Corrie http://www.greetingcarduniverse.com/corrieweb http://www.corrieweb.nl
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Shaun_131054 GCU Administrator artist Posts: 2596	Re: GCUniverse Server Upgrade Reply #4 - Aug 2^nd, 2007, 10:55am Hi Corrie! I received your images and just replied to your email. Thanks again for passing the files along. I believe we've corrected the problem. Please let me know if you have any additional trouble. Shaun p.s. my mailbox is still intact
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eugenia_131318 Full Member artist Posts: 244	Re: GCUniverse Server Upgrade Reply #5 - Aug 2^nd, 2007, 7:22pm This may have nothing to do with the upgrade but I have just noticed that a christmas and a wedding card are coming up when I click on my birthday category - there may be more but here are the first 2 I have found so far Product Id:71620 Product Id:69324
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Picture_131439 Full Member artist Posts: 118	Re: GCUniverse Server Upgrade Reply #6 - Aug 3^rd, 2007, 2:30pm I don't know if this is related, but $1.50 in commissions seem to have disappeared for me-on the front page, "administrative settings", so it's not because of a date issue with the reports.
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Shaun_131054

GCU Administrator
artist

Posts: 2596

Re: GCUniverse Server Upgrade
Reply #7 - Aug 3^rd, 2007, 6:05pm

Quote from eugenia_131318 on Aug 2^nd, 2007, 7:22pm:

This may have nothing to do with the upgrade but I have just noticed that a christmas and a wedding card are coming up when I click on my birthday category - there may be more but here are the first 2 I have found so far
Product Id:71620
Product Id:69324

Hi Eugenia,

Are these cards showing up in the Birthday category in your store page? Or is this in the Manage Cards section of your Admin. area?

If you noticed this issue in your Manage Cards section, it may have been caused by a glitch that we are currently working to correct.

When you view your cards by category, and click Next to view the second page of cards for that category, it mistakenly brings you to a listing of ALL of your cards instead of the specific category that you were viewing.

So if you are viewing your birthday cards and click Next, you may see some additional cards from other categories, since you are now viewing all of your cards.

Hope that made sense Shocked

We hope to have glitch corrected shortly, and we apologize for the confusion.

If you are seeing these cards on your actual storefront, please let me know.

Shaun

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Shaun_131054

GCU Administrator
artist

Posts: 2596

Re: GCUniverse Server Upgrade
Reply #8 - Aug 3^rd, 2007, 6:32pm

Quote from Picture_131439 on Aug 3^rd, 2007, 2:30pm:

I don't know if this is related, but $1.50 in commissions seem to have disappeared for me-on the front page, "administrative settings", so it's not because of a date issue with the reports.

Hello,
Can you let me know when you noticed this deduction? We did remove the Support Your Troops cards from the sales reports about a week ago, as artists were mistakenly receiving commissions on these cards.

This may have caused a reduction in both cards sold and earnings.

Shaun

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Picture_131439

Full Member
artist

Posts: 118

Re: GCUniverse Server Upgrade
Reply #9 - Aug 3^rd, 2007, 6:41pm

Quote from Shaun_131054 on Aug 3^rd, 2007, 6:32pm:

Quote from Picture_131439 on Aug 3^rd, 2007, 2:30pm:

I don't know if this is related, but $1.50 in commissions seem to have disappeared for me-on the front page, "administrative settings", so it's not because of a date issue with the reports.

Hello,
Can you let me know when you noticed this deduction? We did remove the Support Your Troops cards from the sales reports about a week ago, as artists were mistakenly receiving commissions on these cards.

This may have caused a reduction in both cards sold and earnings.

Shaun

Two days ago-I logged in to check my cards sold and thought I didn't sell any because it was showing lower than the previous day, but I sold three. I've been super busy, so I hadn't had a chance to say anything-I figured it could wait a few days since a check wasn't due to be mailed until October

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Picture This! Greeting Cards:
http://www.greetingcarduniverse.com/picturethis

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