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Image on card corrupted, image in gallery fine? (Read 1146 times)
Rosemary_205093
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Image on card corrupted, image in gallery fine?
Jan 22nd, 2015, 7:22am
 
Hi everyone!  It's been a while since I've been on GCU and I already have a problem.  I just had a card returned for the second time and the image on the CARD thumbnail is awful, but the image in the IMAGE gallery is "best" quality and actually looks completely different from the image on the card.  The image is a 300 dpi png and was created in photoshop using merge visible layers.  I've never had a problem doing this before.
 
Should I flatten it?
 
Thanks, Rosemary
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Maryann_132542
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Re: Image on card corrupted, image in gallery fine
Reply #1 - Jan 22nd, 2015, 7:55am
 
I had this happen yesterday. I ended up deleting the picture completely. I saved the .png as a jpg and re-uploaded and resubmitted.  It fixed the problem. No idea what caused it really but I blame it on ghosts!  Shocked
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Card_Review_Team
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Re: Image on card corrupted, image in gallery fine
Reply #2 - Jan 22nd, 2015, 7:59am
 
Hi Rosemary,
 
Maryann is correct. Occasionally .png files appear fractured and seem to become corrupted. If you experience this problem the easiest fix is to upload a .jpg version.
 
Hope that helps others who may experience this.
 
Reviewer 758.
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Rosemary_205093
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Re: Image on card corrupted, image in gallery fine
Reply #3 - Jan 22nd, 2015, 10:16am
 
Okay!  Good advice from both of you, I'm gonna give it a try!  Smiley
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