Hi KC, Hi Shaun,
I have problems with a customer request again. I cannot email her back through the 'custom card request' module, where it says - contact requestor-
Just spent a frustrating half hour trying to send and send and resend message again.
It just says 'sending' but when I refresh and click on 'view whole thread' the message is missing ie was not sent. A customer had a request for 2 separate cards. For one card, I could manage to get one email through. The second one was impossible, so I thought I would send the info concerning the second card through the module of the card where previously a message could be sent, but the second time I could not send the message again.
Please check. This is the third time that I could not send a message concerning a customer request. The first time was some time ago. I eventually could send the message one or two days later after the request, but it is frustrating, because I cannot reach the customer in time. (Customer did not buy the card).
Thank you,
 barbara

Hi KC,
Thanks for looking into this. I tried to email the customer from the card that did not function previously - and it worked    
I was a bit worried, especially as she was such a nice lady, and there I was, unable to reply ...
Here it snowed for the first time this year. It's lovely, and we've got a blue sky to go with the white trees today!
Enjoy your weekend, and thanks again
 barbara