GCU Forum - Urgent, - customer request in a muddle!

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Urgent, - customer request in a muddle! (Read 927 times)

Judy_139270

Gold Member
artist

Posts: 870

Urgent, - customer request in a muddle!
Dec 14^th, 2011, 3:14am

Yesterday late afternoon I had a customer request to change the wording on a card. I sent her a message as soon as I could, checking exactly what she wanted me to change and telling her that I would customize the card and upload it to my private gallery as soon as I heard back from her.

Later in the evening she wrote back with more detail about the customization and said that she had just paid by paypal, which I thought was odd. But I customized the card and sent her the link to the it in my private gallery but about the same time, I had a sale notification email of the same card having been sold but with the original wording. PID: 784827

So I'm wondering whether the customer doesn't understand the system and believes that the card that is now on its way to her will be the customized version, in which case she is going to be very disappointed. Or maybe it was just coincidence and someone else chose the same card? I have no way of knowing.

Is there anything that can be done to sort this out?

Judy's Card Store:
http://www.greetingcarduniverse.com/judyscardstore

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Rebecca_140932 Gold Member artist Posts: 624	Re: Urgent, - customer request in a muddle! Reply #1 - Dec 14^th, 2011, 4:40am I sent a personal message to Mindy for you. Hopefully, she will get back to you a.s.a.p.
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Judy_139270 Gold Member artist Posts: 870	Re: Urgent, - customer request in a muddle! Reply #2 - Dec 14^th, 2011, 6:12am Thank you very much, Rebecca - why didn't I think of that!
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KC_141411 GCU Administrator artist Posts: 610	Re: Urgent, - customer request in a muddle! Reply #3 - Dec 14^th, 2011, 10:42am Hi Judy, In these cases it is best to email customer support. However, the shopper had already emailed us and everything has been taken care of! Please let me know if I may be of any further assistance. Kindest regards, KC
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Judy_139270 Gold Member artist Posts: 870	Re: Urgent, - customer request in a muddle! Reply #4 - Dec 14^th, 2011, 11:13am Thank you very much, KC - that's a relief! I'll know who to contact next time - if there is a next time!
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Rebecca_140932 Gold Member artist Posts: 624	Re: Urgent, - customer request in a muddle! Reply #5 - Dec 14^th, 2011, 5:42pm Quote from Judy_139270 on Dec 14^th, 2011, 11:13am: Thank you very much, KC - that's a relief! I'll know who to contact next time - if there is a next time! Me, too!
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