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300 : .txt No such file or directory ?? (Read 9394 times)
Mindy
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Re: 300 : .txt No such file or directory ??
Reply #45 - Dec 6th, 2011, 6:00pm
 
Quote from Paul_133086 on Dec 6th, 2011, 5:25pm:
Mindy, I think, like a lot of other reasonable, rational people here, I'm just looking for consistency.
When one reviewer approves a card and praises the image, and another reviewer deletes it, I'm dumbfounded.
When a card that sells nearly 50 (not a staggering amount, but still) is deleted, I'm equally confused. I guess "poor composition" is in the eye of the beholder.

As for reducing the number of cards, one way would be to eliminate the "Happy 76th birthday to my Swedish uncle from our Boston Terrier", "Happy 77th birthday to my Swedish uncle from our Boston Terrier" syndrome. An exaggeration, I know. But not a huge one.

I'm sure you've heard this all before.

 
It's not the sheer number of cards on the site but the sheer number within a given category that a shopper is perusing.  I understand and appreciate your example of which we call and see the value in keeping these "long tail" opportunities.  There are typically not 1,230 choices for "Happy 77th birthday to my Swedish uncle from our Boston Terrier" so it's generally not an issue.
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Jan_(Gracey)_135660
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Re: 300 : .txt No such file or directory ??
Reply #46 - Dec 6th, 2011, 6:09pm
 
[IF GCU is heading in that direction, then will there be a change in the way artists/designers - whatever one wishes to title themselves - be compensated for their efforts?  ]
 
 
I don't know. I'm not privy to whatever their plans are, but if I had to guess, I'd say no. I imagine things will continue to go the way they are now with "pay per card" payments.
 
Most stock sites actually pay this way now to - 50 cents a sale for certain uses if it's a subscription sale is a pretty estimate, though some pay less and some pay more. Sales of images that are "one-offs" (ie: non-subscription) can be double or triple that, and special uses (extended licensing) can earn you anywhere from $3 or $4 to $25 or $30 for a single use. On a stock site (or micro stock site), specific types of sales have their own fees.
 
On GCU, it appears that "we" are selling cards, but if I remember what I was told when I complained about getting an ITIN for taxes (I'm not a US citizen), I was told by GCU that we aren't actually selling goods, but licensing our images for use on the cards and so need to fill out the tax thing because what we were earning was considered "royalties".  You don't earn royalties on the cards, but on the images.
 
I think. My memory is a little fuzzy on that.
 
But in those terms, then GCU is a little bit like a stock site - they license images, they pay per image sale, and they pick and choose what they want.
 
[I'm taking all this in and attempting to make sense of it all so I can make a proper decision on how I go about my future here]
 
Yes, well I nearly threw in the towel with the last rejection of a perfectly good image. But decided I was better than that. I'll take what they don't want and sell it somewhere else. At least one other site has cards every bit as good, and provided you don't break any copyright rules you can pretty much sell whichever cards you want.
 
What you might consider is diversifying. GCU has perhaps better sales ratios than some of the PODs like Zazzle, but promoting your own work on some of those other PODs can make them very successful.
 
So if you use other places, then whatever GCU won't take, you can sell yourself somewhere else, if you want public sales.  I'm not sure where you live, but locally we have a very active art community. Most of our local shops (including flower shops) will take cards for resale from local artists on commission, so you might think about trying something like that. I had a look at some of your cards and found some pretty charming stuff.
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Fine Art Cards - Greeting Cards To Go:
http://www.greetingcarduniverse.com/jgraceystinson
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Donna_137698
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Re: 300 : .txt No such file or directory ??
Reply #47 - Dec 6th, 2011, 6:11pm
 
Oh folks... I've been dealing with the gray (or is it grey??? hahhaha) hair for so long now!!  Gosh, and I'm only 43!!!!
 
Mindy, I'm really trying to digest all that is going on so I do apologize for sounding off so strongly.  I will still take a step back and reassess what I have and do my best to learn all I can.  I came here knowing next to nothing admittedly - and I really do feel I've come a long way.  Am I where I want to be?  Absolutely not.  I know I have a great deal more to learn.  However, now is obviously not the right time for me to do so with so much in flux at the moment.  I really hope that in time and when the waters calm and things are smoothed out, then I'll be ready to jump in with both feet with hopefully a lot more knowledge and a broader skill set.
 
Doreen, you know I'm trying to do my best.  If anyone can be more of a critic my own work, it's me.  I'm my own worst enemy when it comes to what I do.  Do I know it all and have all the experience?  Not at all.  I'll be doing all I can to learn.  
 
I agree with you, Randy - the numerous renditions of one card is a PITA to deal with.  I hate doing them but considering that we have a "card for all occasions," I'd be silly not to make those birthday 1-100 never knowing what might catch someone's eye.  But perhaps more customizing abilities would be best... the customer STILL gets what they want in a short amount of time by inputting the number for a particular birthday or a particular family relation or whatever.  I'd be more than happy to do something a tad more "generic" that can be utilized by many.
 
And there really has to be a way to deal with the consistency issue from what I read.  Someone at one time suggested if a particular image is approved, that something can be put on it to allow future renditions of it to be passed through as well - this too would streamline the process.  
 
I'm still confused about why selling cards are being yanked too.  If they sold at one time and at the moment don't meet with the current new standards, can't they be sent back for freshening up?  
 
OK I'm going back into my hole under the rock... need to spend some time watching this all play out while I reassess my store and what I will do in the future.
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Judy_139270
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Re: 300 : .txt No such file or directory ??
Reply #48 - Dec 7th, 2011, 1:24am
 
Paul and Randy -
 
I was thinking along the same lines as you about eliminating the page after page that we have of age-specfic and name-specific cards etc in favour of letting the customers 'customize' the cards to meet their needs.
 
But I think there is currently a flaw in that idea in that we don't have a 'custom' subcategory under Birthdays, Retirement and so on. So our custom-front cards have to be buried amidst all the existing cards for a certain age/person etc. Doesn't make sense to me.
 
I have asked for a 'custom' category, alongside the 'photo card' category a couple of times but never received a response.
 
Customization is growing more and more popular and I can't understand why GCU doesn't advertise 'customizable' with a tab of its own like it does for photo cards.
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Judy_139270
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Re: 300 : .txt No such file or directory ??
Reply #49 - Dec 7th, 2011, 1:31am
 
Hi Jan
 
You are right to suggest that we diversify and take our designs elsewhere if they are declined by GCU. I think many of us are already doing that.
 
But the problem is that it has often been mentioned that we need to sell our designs through a number of outlets if we are to make enough money. So for some of us, GCU represents a substantial part of our earnings and to have cards that were selling removed is a financial blow, even if we have sales elsewhere.
 
I haven't had any of my cards removed yet, but judging by the weird criteria of the few that I've had declined, which were new custom cards using images from existing cards that sold well, I fear that I won't have many cards left once the reviewers get to my store. And that is very scary!
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Judy_139270
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Re: 300 : .txt No such file or directory ??
Reply #50 - Dec 7th, 2011, 1:48am
 
Hi Mindy
 
I'm going to be an utter bore and suggest that you go back and re-read my suggestion for a plan that would have achieved GCU's aim of reducing the number of cards to only those that were marketable in a way that would be seen to be fair and not reliant on the subjective judgements of the reviewers - as well as costing GCU less work, and therefore less money, to carry out.
 
I think it's very important that you let us know why my suggestion wouldn't have worked, in essence if not in the detail. That way we may be able to begin to understand why GCU chose to go about this so-called 'cull' in a way that has aroused suspicions as to GCU's real motives as well strong feelings of fear, frustration and bewilderment among many artists.
 
So far I have only heard objections to my suggestion based on not having really understood what I was suggesting, even though I thought I had set it out clearly.
 
Thank you -
 
Judy
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Judy_139270
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Re: 300 : .txt No such file or directory ??
Reply #51 - Dec 7th, 2011, 2:16am
 
Here's my original suggestion, copied and pasted from the thread that got lost:
 
Mindy,
 
Here's a suggestion that I hope you will recognise as being constructive -
 
If marketability is really the issue, you could have done the following, and probably taken the majority of the artists with you as well as cutting your costs (assuming that the reviewers are getting paid!).
 
You could have announced that, after a certain period of time, eg 3 months, all designs (not cards) that haven't been sold in, say, 2 years (to be fair to new artists) would be removed.
 
That would have given us time to 'improve' and promote our non-selling designs and you would have ended up with nothing but genuinely 'marketable' cards on the site.
 
The good news is that it is not too late. You could still change your 'system' which, clearly, isn't working and save GCU money and yourself and a great many artists a whole lot of heartache.
 
Judy
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Mindy
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Re: 300 : .txt No such file or directory ??
Reply #52 - Dec 7th, 2011, 9:19pm
 
Quote from Paul_133086 on Dec 6th, 2011, 5:25pm:
Mindy, I think, like a lot of other reasonable, rational people here, I'm just looking for consistency.
When one reviewer approves a card and praises the image, and another reviewer deletes it, I'm dumbfounded.
When a card that sells nearly 50 (not a staggering amount, but still) is deleted, I'm equally confused. I guess "poor composition" is in the eye of the beholder.

As for reducing the number of cards, one way would be to eliminate the "Happy 76th birthday to my Swedish uncle from our Boston Terrier", "Happy 77th birthday to my Swedish uncle from our Boston Terrier" syndrome. An exaggeration, I know. But not a huge one.

I'm sure you've heard this all before.

 
Paul,
After reviewing the sales of your top selling card and one other card of similar design & concept I found both of them to have significant frequency AND recency of sales and have asked the review team to bring them both back online.  Your clever and appropriate verse seems to really resonate with buyers.  Thanks for affording me the time to dig deeper into the sales history.
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Donna_137698
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Re: 300 : .txt No such file or directory ??
Reply #53 - Dec 8th, 2011, 3:53am
 
Paul, congrats on getting this straightened out.
 
Mindy, I hesitate to ask, but does this issue provide any guidance as to where the review process is falling down and how we as designers should best go about dealing with issues of this nature?  I really want to continue submitting here (I have been very satisfied with the quality of the products and what I have learned and continue to learn) but this all has me so very concerned and I'd love some input on it.
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Rebecca_140932
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Re: 300 : .txt No such file or directory ??
Reply #54 - Dec 8th, 2011, 7:27am
 
Mindy, you do have to admit that this is all just a little bit ridiculous.  Wink Not to mention time consuming for GCU, reviewers, and artists alike. Is there not something that can be done that would be more consistent and make more sense than deleting cards and having to put them back for sale because of a reviewer's bad judgement? How do you expect us artists to act in a professional way when we are seeing things like this from the ones who are supposed to be in charge and know what they are doing?  Roll Eyes
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Re: 300 : .txt No such file or directory ??
Reply #55 - Dec 8th, 2011, 7:44am
 
Quote from Rebecca_140932 on Dec 8th, 2011, 7:27am:
Mindy, you do have to admit that this is all just a little bit ridiculous.  Wink Not to mention time consuming for GCU, reviewers, and artists alike. Is there not something that can be done that would be more consistent and make more sense than deleting cards and having to put them back for sale because of a reviewer's bad judgement? How do you expect us artists to act in a professional way when we are seeing things like this from the ones who are supposed to be in charge and know what they are doing?  Roll Eyes  

 
Hi Rebecca - I put forward a suggestion as to a way that may not be perfect but would certainly achieve GCU's aims with a lot less work and headaches all round.  
 
I'm still hoping that Mindy will tell us why it wouldn't work - from that we might glean some hints as to what exactly GCU are looking for.
 
First it was 'marketability' - but if that's so, then why remove cards that sell?
 
Then it was 'professionalism' but that's a vague term with many definitions.  
 
It can mean 'trained' but then again, it can simply mean 'competent'.  
 
It can also distinguish between paid work and work undertaken as a hobby eg a 'professional' sportsperson as against an 'amateur'. In that sense, any of us who have received remuneration for our cards are 'professionals'.  
 
All very confusing and likely to generate more heat than light.
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Re: 300 : .txt No such file or directory ??
Reply #56 - Dec 8th, 2011, 11:20am
 
Mindy, I would like to know why reviewer 619 just bluntly declined this card saying, "Thank you for submitting this artwork to GCU however we're sorry that your submission has not met our Marketability Standards and has been declined due to the following reason: The repeated image is so tiny that it cannot be easily seen, and appears to be out of focus. Additionally, the rows are not straight and dip to the right. Thank youi." - Card # 885019 Notice they misspelled you? Not a professional!
 
Reviewer 758 said, "Hi Rebecca,  
Cute idea. It is really hard to make out the subject in this image without seeing your explanation in the Reviewer Notes. Would you consider making the images a little larger? We would certainly like to see this little guy/gal. Also the images do not seem to be straight in the frame, we recommend making them straight or making the angle a little more definite so it is not perceived as a print error by a shopper.  
Thanks." - Card # 885202 A very nice reviewer with respect for me enough to let me try and fix my mistakes. Handled in a professional manner that did not at all make me upset. The only differences in these two cards was one had text on the inside, and the other did not.
 
Now tell me there is not real problems going on here with the inconsistent review process. The reviewers are supposed to help us improve like # 758 did, not like # 619. How is that reviewer helping us become a more professional site by not giving us a chance to fix our mistakes, and to beat it all they can't even spell. I have been very nice about all of this, but I feel if I do not stand up with the others nothing will ever be done about this problem.  Angry
 
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Re: 300 : .txt No such file or directory ??
Reply #57 - Dec 8th, 2011, 11:45am
 
Another example of how helpful reviewer #758 is - Card 885189 was returned for edits telling me exactly what was wrong with it, and how to fix it before I resubmit it. I did exactly what they said with a few mistakes in my keywords. This is what that reviewer had to say, "Thanks Rebecca!  
We removed some of the references to christmas from your keywords as this will bring up incorrect searches for shoppers. We have added holiday season, winter.  
You are permitted to include how your card would make a great Christmas card in your Artist Notes which is picked up by search engines. More on that here. Using Artist Notes: http://gcucommunity.com/2011/08/17/824/ "
 
Now, that is helpful and professional! This reviewer goes way out of the way to help me improve time after time. That is the way it should be and the way we as artists want to be treated. "Thank you reviewer # 758! You are doing a great job and other reviewers could take some advice from you."  
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Mindy
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Re: 300 : .txt No such file or directory ??
Reply #58 - Dec 8th, 2011, 1:26pm
 
Quote from Rebecca_140932 on Dec 8th, 2011, 11:45am:
Another example of how helpful reviewer #758 is - Card 885189 was returned for edits telling me exactly what was wrong with it, and how to fix it before I resubmit it. I did exactly what they said with a few mistakes in my keywords. This is what that reviewer had to say, "Thanks Rebecca!
We removed some of the references to christmas from your keywords as this will bring up incorrect searches for shoppers. We have added holiday season, winter.
You are permitted to include how your card would make a great Christmas card in your Artist Notes which is picked up by search engines. More on that here. Using Artist Notes: http://gcucommunity.com/2011/08/17/824/ "

Now, that is helpful and professional! This reviewer goes way out of the way to help me improve time after time. That is the way it should be and the way we as artists want to be treated. "Thank you reviewer # 758! You are doing a great job and other reviewers could take some advice from you."  

 
Thank you for your kudos for reviewer #758.  It is appreciated.  However know that reviewer #619 has received much praise as well for being helpful and providing suggestions and fixes.
 
I find it amusing, but I do understand, that you are quick to label a reviewer unprofessional for a typo in an administrative review message but gush over the assistance a different reviewer offers you on your errors in your submitted card.  It would be nice if the courtesty went both ways.
 
The reviews of your identical design Pom Clause were not inconsistent.  Both reviewers found your submission to fall below the bar and for the same reasons - the size of your repeated image and the crooked alignment.  One reviewer choose to decline it and the other chose to return it for edits.  
Both reviews however were professional.
 
We advise reviewers to afford new artists more leeway in their errors and to spend more time in their reviews to help them make corrections and sometimes even making a correction for the artist like a title, keyword or category.  Just some extra hand holding so it's not so overwhelming that they give up.  This is very time consuming and slows down the review process for all artists but we feel it is an important investment to make until they learn the ropes.
 
At some point however, maybe 6 months, artists should be pretty self sufficient and familiar enough with the site and tools to a) make no to few errors and b) make the fixes themselves.
 
I'd say seeing that you've been with GCU for almost 2 years that reviewer #758 went above and beyond the call of duty for you.  Nice and appeciated but not fair to the other artists with pending cards who have not made errors yet have to endure the slower review time.
 
A good refresher here re: artists' due diligence and the reviewers' actions:
http://www.greetingcarduniverse.com/forum/yabb2/YaBB.pl?num=1234562095/15
 
Specifically:
Important - it is NOT all about speeding up the review team.  Artists play a BIG part in improving the process and have a responsibility of due diligence.  Many artists are submitting less than perfect cards and relying on the reviewers to catch careless mistakes.  It is not reasonable to submit cards created with a low level of care and poor attention to detail AND expect quicker reviews.  It is also not fair to the conscientious artists whose cards get delayed in the queue as a result.
 
Change in Review Practices:
The reviewers will no longer FIX titles or keywords that are less than optimal as this slows down the review time and penalizes the savvy artists that have taken the time to educate themselves and submit cards with well termed titles and keywords.  We will not delay these card but will approve w/ comments suggesting where improvements can be made.  
 
We will continue to NOT approve cards with errors, but will no longer take the extra time to make it more marketable.  That is each and every artist's job.
 
We understand that the sheer number of categories and our finicky rules can be overwhelming so we will continue to be involved with those and provide guidance.  This change is specifically addressing "keywords and card titles" that we will not put the extra time into improving for artists.
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« Last Edit: Dec 8th, 2011, 3:07pm by Mindy »  
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Mindy
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Re: 300 : .txt No such file or directory ??
Reply #59 - Dec 8th, 2011, 1:32pm
 
Quote from Rebecca_140932 on Dec 8th, 2011, 7:27am:
Mindy, you do have to admit that this is all just a little bit ridiculous.  Wink Not to mention time consuming for GCU, reviewers, and artists alike. Is there not something that can be done that would be more consistent and make more sense than deleting cards and having to put them back for sale because of a reviewer's bad judgement? How do you expect us artists to act in a professional way when we are seeing things like this from the ones who are supposed to be in charge and know what they are doing?  Roll Eyes  

 
This has nothing to do with a reviewer's judgement.  Based on the card design and image in question they were on track.  We have chosen not to give our review team access to sales data.  With exceptions like this one (an artist's top seller being removed) we've asked artists to bring it to our attention for further research.
 
I should also note that we're not just looking at 1 number, total sales of the card.  We're looking at many indicators that it has sold in the past and the present, multiple times and to different shoppers.  Indicators I'll call recency, frequency and relevancy.
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