GCU Forum - NEW - Custom Front Cards / Photo Cards & Text

Peggy_137160 Gold Member artist Posts: 760	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #135 - Aug 18^th, 2011, 12:28pm Forgive me if this has been asked (but with 9 pages of info, it will take all day to read thru) - but can we only specify a rectangular space for placeholder?
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Sandy_132125 Senior Member artist Posts: 330	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #136 - Aug 18^th, 2011, 12:31pm Peggy, The tool uses only rectangle But you can drag the rectangle over oval, or other shapes and it will work. Just make sure your empty space is covered ! Sandy
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Peggy_137160 Gold Member artist Posts: 760	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #137 - Aug 18^th, 2011, 12:52pm oh goodie! So while I'm defining the area with the rectangle, my actual transp. area is what is filled? THANK YOU!
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Sandy_132125 Senior Member artist Posts: 330	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #138 - Aug 18^th, 2011, 12:56pm Yes you are welcome!
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Sandy_132125 Senior Member artist Posts: 330	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #139 - Aug 18^th, 2011, 2:38pm Hi Mindy, I do not know if anyone else has mentioned this...When editing the font on the front of the New Photo Cards the white color is not working. It shows as vertical white bars Thank you, Sandy
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Myrna_134142

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Posts: 294

Re: NEW - Custom Front Cards / Photo Cards & Text
Reply #140 - Aug 25^th, 2011, 3:01pm

I hope some expert here or tech from GCU will answer this, why is it when I try to add text in my text transparent area, then look at it in the preview it is never in the place I moved it too. In other words, why do we have the ability to move the text if it MOVES, but doesn't stay moved but instead go wherever it goes in the preview?

I am sure there is an easy explanation, and I am doing something wrong, but what is it.

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Doreen_137017

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Posts: 5273

Re: NEW - Custom Front Cards / Photo Cards & Text
Reply #141 - Aug 25^th, 2011, 5:42pm

Quote from Myrna_134142 on Aug 25^th, 2011, 3:01pm:

I hope some expert here or tech from GCU will answer this, why is it when I try to add text in my text transparent area, then look at it in the preview it is never in the place I moved it too. In other words, why do we have the ability to move the text if it MOVES, but doesn't stay moved but instead go wherever it goes in the preview?

I am sure there is an easy explanation, and I am doing something wrong, but what is it.

I've not had this happen to me at all Myrna. Perhaps you are not clicking the 'save' button after you move the text and before preview? Not the Save Project, but anytime you move anything there is a SAVE for that move.

Does that help?

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Myrna_134142 Senior Member artist Posts: 294	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #142 - Aug 25^th, 2011, 6:14pm Your right, I haven't been clicking the save, thanks so much!
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Shaun_131054

GCU Administrator
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Posts: 2482

Re: NEW - Custom Front Cards / Photo Cards & Text
Reply #143 - Aug 29^th, 2011, 7:23pm

Hi Everyone,

We moved a couple changes live today that should address the following:
1. Shifting issues with the placeholder images - You shouldn't see any shifting when you view the Card Preview. Please let me know if you do.

2. Card Preview speed - The card preview should load much quicker now after you make edits and click the link to preview your cards.

Please let me know if you run into any issues or notice any odd behavior.

Shaun

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barbara_133221

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Posts: 688

Re: NEW - Custom Front Cards / Photo Cards & Text
Reply #144 - Aug 29^th, 2011, 11:28pm

Hi Shaun,
Jaaay!!! Photos now stop being centered and remain in place where I put them

But there still is a problem:
I went back to a couple of cards I had made.
Made some changes (put photo where I want it ie not centered) and saved. Then I went into the "view card preview" mode. The old card (ie with the cut-off photo) appeared. It took some time till the new (not centered photo) appeared. this can be confusing for a customer as they will keep on seeing the card how they positioned it the first time when saving, even after having made changes to position of photo. It takes some 10 or 15 seconds approx. till the new positioned card turns up in the "view card preview" mode (I'm on broadband). A customer might think that the changes they made are not valid..... and will reposition again..... and again.... as old image keeps on appearing for the first 10 seconds in the "view card preview" mode till the correctly placed photo appears.....Hope I make sense and you can understand what I mean.
Cheers,

barbara

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« Last Edit: Aug 30^th, 2011, 7:11pm by Shaun_131054 »

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Sheryl_133470

Gold Member
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Posts: 705

Re: NEW - Custom Front Cards / Photo Cards & Text
Reply #145 - Aug 30^th, 2011, 7:22am

Shaun, there still seems to be a problem when using the white font color. When I created my cards a week ago, the white text would appear all scrunched up like a bar code. Because of that problem, I selected an off white font color instead which is not the color I wanted.

So today, I went back to edit some of those off white font cards to change them to a white font color. On the card, I have two text boxes. The first text box stated, Happy Holidays. The second text box stated, The Smith Family. While I was changing the font color from off white to white, only the tops of the words were appearing. This makes it difficult to align and place the text boxes because I can't see if they are over lapping. When I went to generate a preview, the off white color was still there and then it finally popped up with the white. So the problem lies in the create the text area.

Thank you ... Sher

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Shaun_131054

GCU Administrator
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Posts: 2482

Re: NEW - Custom Front Cards / Photo Cards & Text
Reply #146 - Aug 30^th, 2011, 3:08pm

Quote from Sheryl_133470 on Aug 30^th, 2011, 7:22am:

Shaun, there still seems to be a problem when using the white font color. When I created my cards a week ago, the white text would appear all scrunched up like a bar code. Because of that problem, I selected an off white font color instead which is not the color I wanted.

So today, I went back to edit some of those off white font cards to change them to a white font color. On the card, I have two text boxes. The first text box stated, Happy Holidays. The second text box stated, The Smith Family. While I was changing the font color from off white to white, only the tops of the words were appearing. This makes it difficult to align and place the text boxes because I can't see if they are over lapping. When I went to generate a preview, the off white color was still there and then it finally popped up with the white. So the problem lies in the create the text area.

Thank you ... Sher

Hi Sheryl, this is actually something that we're still working to correct. We hope to have this fixed within the next couple of days. Thanks for the feedback!

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Shaun_131054

GCU Administrator
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Posts: 2482

Re: NEW - Custom Front Cards / Photo Cards & Text
Reply #147 - Aug 30^th, 2011, 7:11pm

Quote from barbara_133221 on Aug 29^th, 2011, 11:28pm:

Hi Shaun,
Jaaay!!! Photos now stop being centered and remain in place where I put them

But there still is a problem:
I went back to a couple of cards I had made.
Made some changes (put photo where I want it ie not centered) and saved. Then I went into the "view card preview" mode. The old card (ie with the cut-off photo) appeared. It took some time till the new (not centered photo) appeared. this can be confusing for a customer as they will keep on seeing the card how they positioned it the first time when saving, even after having made changes to position of photo. It takes some 10 or 15 seconds approx. till the new positioned card turns up in the "view card preview" mode (I'm on broadband). A customer might think that the changes they made are not valid..... and will reposition again..... and again.... as old image keeps on appearing for the first 10 seconds in the "view card preview" mode till the correctly placed photo appears.....Hope I make sense and you can understand what I mean.
Cheers,

barbara

Thanks for the feedback Barbara. We'll look into this, our own tests showed the image was loading faster than before when you click the Card Preview popup. I'm just curious, are you located outside of the United States? If so I wonder if this has an effect on the load time.

Has anyone else noticed any changes in the time it takes for your images to be updated when you click the Card Preview link? Your feedback would be greatly appreciated

Shaun

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barbara_133221 Gold Member artist Posts: 688	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #148 - Aug 31^st, 2011, 12:24am Hi Shaun, I live in Germany. I'm on broadband. It is faster than it was previously, but still so slow, that a customer might think that changes made are not valid. barbara
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barbara_133221 Gold Member artist Posts: 688	Re: NEW - Custom Front Cards / Photo Cards & Text Reply #149 - Aug 31^st, 2011, 1:13am Hi Shaun, Another problem just occured. Made a photo card - saved. In preview mode and manage card mode can not see the photo - it is extremely blurred barbara
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