GCU Forum - New Custom Request Interface

Shaun_131054 GCU Administrator artist Posts: 2482	Re: New Custom Request Interface Reply #30 - Jun 24^th, 2011, 9:30am Quote from Janet_134086 on Jun 23^rd, 2011, 2:40pm: On my end..it all shows as New... And, my card request is not going through either. Just letting you know. Janet Lee Hi Janet, can you try again and let me know what happens? I think we saw some of the errors you encountered and put fixes in place. Shaun
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Pamela_135500

Gold Member
artist

Posts: 1945

Re: New Custom Request Interface
Reply #31 - Jun 25^th, 2011, 11:34am

Hi Shaun,
Just to report, I had a custom request come in this morning, everything seemed to work as planned and they just ordered the card.

I do process quite a few single card requests where a simple text change such as adding a name is requested, and this new feature made it quicker and easier IMO. Thanks.

I think you must have ironed out the wrinkles. Wink

I did not have any problems.
FYI there was no image involved in this request, so cannot speak for that facet of the process.
Pamela

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Kathleen_137290

Senior Member
artist

Posts: 498

Re: New Custom Request Interface
Reply #32 - Jun 29^th, 2011, 9:22am

Hi Shaun,

I received a custom request yesterday to change the inside verse. I neither accepted nor rejected the request but sent a reply back to the customer explaining how they could change the inside verse themselves.

I used the reply text (blue lettering) at the end of her request. The two messages show in my Custom Card Request Thread. So, I am assuming that the customer received my reply.

Question: Is it necessary to click accepted or rejected for replies to go through to customer? Or is that just for our information?

Thanks,
Kati

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Sheryl_133470 Gold Member artist Posts: 705	Re: New Custom Request Interface Reply #33 - Jun 29^th, 2011, 9:38am Good question Kati, I was wondering the same thing and did the exact same thing on a recent custom card request. I have not heard back from the individual, and there are no clicks on the card.
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Peggy_137160

Gold Member
artist

Posts: 760

Re: New Custom Request Interface
Reply #34 - Jun 29^th, 2011, 11:58am

Quote from Kathleen_137290 on Jun 29^th, 2011, 9:22am:

Hi Shaun,

I received a custom request yesterday to change the inside verse. I neither accepted nor rejected the request but sent a reply back to the customer explaining how they could change the inside verse themselves.

Kati - FYI, when I get those, I go ahead and change the verse for them (it's quick and easy) - some people just aren't comfortable doing it themselves (don't trust their spelling, don't want to choose fonts, etc etc). I just do it, point them the way and add a note letting them know that they can also do it themselves should they choose (tho I word it more warm-fuzzy than that - LOL).

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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: New Custom Request Interface
Reply #35 - Jul 1^st, 2011, 11:15am

Quote from Kathleen_137290 on Jun 29^th, 2011, 9:22am:

Hi Shaun,

I received a custom request yesterday to change the inside verse. I neither accepted nor rejected the request but sent a reply back to the customer explaining how they could change the inside verse themselves.

I used the reply text (blue lettering) at the end of her request. The two messages show in my Custom Card Request Thread. So, I am assuming that the customer received my reply.

Question: Is it necessary to click accepted or rejected for replies to go through to customer? Or is that just for our information?

Thanks,
Kati

Good question. You can communicate with the shopper without accepting or rejecting the request. In some cases you may need more information or might need to ask a few questions before accepting the request so we don't require you to accept or reject before reaching out to the shopper.

Shaun

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Sandra_133229 Gold Member artist Posts: 787	Re: New Custom Request Interface Reply #36 - Jul 1^st, 2011, 12:32pm Shaun, does the customer see the accept or finished? I used those, but don't know what the customer is seeing.
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Shaun_131054 GCU Administrator artist Posts: 2482	Re: New Custom Request Interface Reply #37 - Jul 1^st, 2011, 12:44pm Quote from Sandra_133229 on Jul 1^st, 2011, 12:32pm: Shaun, does the customer see the accept or finished? I used those, but don't know what the customer is seeing. Hi Sandra, We do notify the customer if a request is accepted or rejected, but not when a request is marked as completed. Shaun
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KC_141411 GCU Administrator artist Posts: 610	Re: New Custom Request Interface Reply #38 - Jul 8^th, 2011, 4:24pm Corrections have been made to this tool and all of your suggestions are being considered/applied as best as possible. Please let us know if you continue to run into any other difficulties and or have any other questions. We appreciate your feedback!
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Mindy

GCU Administrator
Community Manager

Posts: 6566
Gender: female

Re: New Custom Request Interface
Reply #39 - Jul 15^th, 2011, 6:39pm

More edits to the tool worth noting...

1) the "Create New Message" which functioned the same as Reply has been changed to simply Reply to avoid confusion

2) when you Decline a request you are given the opportunity to include a reason for the decline. We strongly suggest you include a reason.

3) all requests will be assigned a unique request id# for easy identification

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Doreen_137017

Gold Member
artist

Posts: 5273

Re: New Custom Request Interface
Reply #40 - Jul 15^th, 2011, 6:56pm

Quote from Mindy on Jul 15^th, 2011, 6:39pm:

More edits to the tool worth noting...

1) the "Create New Message" which functioned the same as Reply has been changed to simply Reply to avoid confusion

2) when you Decline a request you are given the opportunity to include a reason for the decline. We strongly suggest you include a reason.

3) all requests will be assigned a unique request id# for easy identification

THANK YOU!!

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Kathleen_137290 Senior Member artist Posts: 498	Re: New Custom Request Interface Reply #41 - Jul 15^th, 2011, 7:06pm Thank you for streamlining the process. I'm getting better at it. Sold 125 custom cards on the one I mentioned working on on June 29th. Yipeee! Kati
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Mindy_artist Gold Member artist Posts: 527	Re: New Custom Request Interface Reply #42 - Jul 15^th, 2011, 7:10pm Quote from Kathleen_137290 on Jul 15^th, 2011, 7:06pm: Thank you for streamlining the process. I'm getting better at it. Sold 125 custom cards on the one I mentioned working on on June 29th. Yipeee! Kati Congrats & great work!
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DENISE_132110

Gold Member
artist

Posts: 769

Re: New Custom Request Interface
Reply #43 - Jul 15^th, 2011, 7:39pm

Quote from Shaun_131054 on Jul 1^st, 2011, 12:44pm:

Quote from Sandra_133229 on Jul 1^st, 2011, 12:32pm:

Shaun, does the customer see the accept or finished? I used those, but don't know what the customer is seeing.

Hi Sandra,
We do notify the customer if a request is accepted or rejected, but not when a request is marked as completed.

Shaun

this is all the more reason we need a delete button of some sort for the older requests. i finally just marked mine completed, because i didn't want a customer to get a notification that it was refused after 2 years time.

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