GCU Forum - Share Card Link for Artists' Custom Work

Randall_140313 Gold Member artist Posts: 1013	Re: Share Card Link for Artists' Custom Work Reply #15 - Mar 10^th, 2011, 11:56pm
Back to top	Kind Xpressions: http://artist.greetingcarduniverse.com/KindeXpressions IP Logged

Seema_139172

Ex Member

Re: Share Card Link for Artists' Custom Work
Reply #16 - Mar 11^th, 2011, 9:02am

Quote from cheryl_133782 on Mar 10^th, 2011, 5:32pm:

My only thought is if the shopper doesn't go through with the sale (yes, that happens) then how long will it sit in your cart? Means if you want to buy cards yourself you have to keep removing and then adding that card back again in case the shopper decides two months down the track to buy the card. Especially if you have a few at the same time. They can be a bit finicky. Roll Eyes

Cheryl

Exactly same question came to my mind. Glad to see its already been asked

Back to top

IP Logged

Nasser_16

GCU Administrator
CEO

Posts: 152

Re: Share Card Link for Artists' Custom Work
Reply #17 - Mar 11^th, 2011, 6:10pm

Thanks for your patience while we fine-tune this feature.

We've modified the code so the shopper can use the link even AFTER the artist has removed the card from their cart.

The only problem that represents is if you need to make more changes to the card, but you've already deleted it from your cart. That's not a problem. All you have to do is use the same link you gave the shopper to get the card back into your cart.

The help text does not reflect the above functionality. It'll be modified next week.

Hope that helps. Enjoy your weekend

Back to top

IP Logged

Pamela_135500

Gold Member
artist

Posts: 1945

Re: Share Card Link for Artists' Custom Work
Reply #18 - Mar 14^th, 2011, 10:15am

I just wanted to report that I used this feature for some invitations for a shopper and it seemed to work well.

However, I have an observation.

On the email from Artist Services the order did not show the customized version. It showed the original, fill in your information version. Which makes sense since customizing the inside does not generate a new product ID#. However, as far as I can tell, I have no way of confirming if the customer ordered the correct customized version from the link or the general product ID version.
I have been working closely with this customer on this, and did follow-up with her to be sure she used the link I sent for the card, and that everything was showing correctly on her order. As far as I can tell she has ordered the customized version and she said she made an adjustment to type color. It would be helpful if when you click on the card image you could see the custom version, not the general version, to be sure they used the right link (if more than one was generated), and to confirm things such as changing ink color.

Perhaps I am trying to be too involved?? but often folks need extra help and reassurance and I like to know they are getting exactly what they need, especially with invitations for special occasions where they need to be on time and correct.
Is there anyway for us to see/check the orders?
Pamela

Back to top

PamJArts:
http://www.greetingcarduniverse.com/PamJArts

IP Logged

Nasser_16

GCU Administrator
CEO

Posts: 152

Re: Share Card Link for Artists' Custom Work
Reply #19 - Mar 14^th, 2011, 12:43pm

Hi Pamela,

You are correct. The Artist Order confirmation emails don't show any details on the inside on the card. This was done on purpose for regular orders, as you can imagine it would raise privacy concerns.

In the case of custom card example like yours, it would make sense to share inside details in the confirmation email, but that's not easy for us to do. My suggestion is to ask the customer to click on their Order History link on their order confirmation, select their order and click on the view inside message link. Other option is to have them forward their order confirmation email and you can view their order details (make sure you're logged out of GCU when you do this).

Hope that's helpful

Back to top

IP Logged

Pamela_135500 Gold Member artist Posts: 1945	Re: Share Card Link for Artists' Custom Work Reply #20 - Mar 14^th, 2011, 12:58pm Thanks Nasser, One other question...if we make changes to the card in our cart AFTER we have given the customer the link, are those changes reflected on the card in the customers cart or do we have to forward a new link for the amended version. Pamela
Back to top	PamJArts: http://www.greetingcarduniverse.com/PamJArts IP Logged

Joan_135833

Gold Member
artist

Posts: 591

Re: Share Card Link for Artists' Custom Work
Reply #21 - Mar 21^st, 2011, 9:49am

Quote from Pamela_135500 on Mar 14^th, 2011, 12:58pm:

Thanks Nasser,

One other question...if we make changes to the card in our cart AFTER we have given the customer the link, are those changes reflected on the card in the customers cart or do we have to forward a new link for the amended version.

Pamela

That would be good to know; I have a feeling it would require a new link but would love to receive definitive information on this.

I'd like to report that this link-sharing option worked wonderfully well for me. I was very gratified to be able to design the entire inside of the card for the customer, who just ordered 100 invitations via the link.

A great enhancement, GCU; thank you once again!

Back to top

MissPrinteditions:
http://www.greetingcarduniverse.com/missprinteditions

IP Logged

Mindy GCU Administrator Community Manager Posts: 6566 Gender:	Re: Share Card Link for Artists' Custom Work Reply #22 - Mar 24^th, 2011, 2:25pm Quote from Laura_142481 on Mar 10^th, 2011, 4:00pm: This is great news Mindy! Will we be able to add art in the future to the inside of a non- custom card? On our wish list but not coming any time soon
Back to top	IP Logged

Tom_133317

Gold Member
artist

Posts: 2169

Re: Share Card Link for Artists' Custom Work
Reply #23 - Mar 26^th, 2011, 6:05am

Quote from Pamela_135500 on Mar 14^th, 2011, 12:58pm:

Thanks Nasser,

One other question...if we make changes to the card in our cart AFTER we have given the customer the link, are those changes reflected on the card in the customers cart or do we have to forward a new link for the amended version. Pamela

UPDATE: I removed my response. I'm checking into this more as there may be more to it ...

Back to top

« Last Edit: Mar 26^th, 2011, 10:13am by Tom_133317 »

Comical Captions:
http://www.greetingcarduniverse.com/ComicalCaptions

IP Logged

Nasser_16

GCU Administrator
CEO

Posts: 152

Re: Share Card Link for Artists' Custom Work
Reply #24 - Mar 26^th, 2011, 2:17pm

Quote from Pamela_135500 on Mar 14^th, 2011, 12:58pm:

Thanks Nasser,

One other question...if we make changes to the card in our cart AFTER we have given the customer the link, are those changes reflected on the card in the customers cart or do we have to forward a new link for the amended version.

Pamela

You actually don't have to send them a new link, but the shopper does have to click on the link again to get the latest copy of the card from the Artist's shopping cart.

It's up to you if you want to instruct the shopper to remove the original card from their cart before clicking on the link again. In essence, every time a shopper clicks on a link given by you, it takes a snapshot of the card from your shopping cart and inserts a copy in the shopper shopping cart.

Hope that's helpful

Back to top

IP Logged

Pamela_135500 Gold Member artist Posts: 1945	Re: Share Card Link for Artists' Custom Work Reply #25 - Mar 26^th, 2011, 2:28pm Thanks Nasser OK..got it! It's very helpful being able to do this for shoppers, especially with invitations. Thanks for this new feature. Pamela
Back to top	PamJArts: http://www.greetingcarduniverse.com/PamJArts IP Logged

Joan_135833 Gold Member artist Posts: 591	Re: Share Card Link for Artists' Custom Work Reply #26 - Mar 26^th, 2011, 3:52pm Yes, thank you, indeed, for this excellent possibility as well as the extra instructions. Very happy with.this!
Back to top	MissPrinteditions: http://www.greetingcarduniverse.com/missprinteditions IP Logged

Terry_151326 Senior Member artist Posts: 307	Re: Share Card Link for Artists' Custom Work Reply #27 - May 21^st, 2011, 10:20am That is very welcome news. Terry
Back to top	Terry Shoemakers Card Store: http://artist.greetingcarduniverse.com/terryshoemakerscardstore IP Logged