GCU Forum - Store Restoration!

Renae_139784

Senior Member
artist

Posts: 302

Store Restoration!
Mar 4^th, 2011, 5:44am

I want to give my best thanks and gratitude for all the staff and technical support's help in restoring my store and all my cards after my store was taken over and deleted. While traveling I finally got to a computer and went to check on my site only to find it no longer existed. I was in a major panic only to be told not to worry, technical support would get on it right away and restore it ... and sure enough ... didn't even take 24 hours ... my store is back intact ....

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« Last Edit: Mar 4^th, 2011, 7:43am by Renae_139784 »

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Nadine_142067 Senior Member artist Posts: 283	Re: Store Restoration! Reply #1 - Mar 4^th, 2011, 5:52am SWEET Thank You card to Administrators! That would be quite alarming, so glad you had a good outcome to a raw deal. Nadine
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Peggy_137160 Gold Member artist Posts: 760	Re: Store Restoration! Reply #2 - Mar 4^th, 2011, 6:01am How frightening! I am so glad that the pros at GCU came to your aid and fixed everything up. Whew! Was this a hack, or had you given a supposedly trusted person your password? And if a hack, do you think it was random, or were you chosen on purpose? What I'm getting at - do other store owners have to worry?
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Renae_139784 Senior Member artist Posts: 302	Re: Store Restoration! Reply #3 - Mar 4^th, 2011, 6:21am Hi Peggy, I believe it was a trusted person....although I don't know for sure.....so please...I don't believe that store owners have anything to worry about!
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cindy_139896 Senior Member artist Posts: 327	Re: Store Restoration! Reply #4 - Mar 4^th, 2011, 6:30am What a horrible thing to have happen . I'm so glad tech support was able to restore everything for you. to them and you for being back in business with your beautiful store and cards! Cat
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Renae_139784

Senior Member
artist

Posts: 302

Re: Store Restoration!
Reply #5 - Mar 4^th, 2011, 11:35am

After thinking about this event...I was wondering if anyone else thought it would be nice to have sort of a failsafe password in order to delete your account, images or products. For those of us that do trust other people access to our stores, it would be a unique password (only known to the owner) to be used only in the event of deletions. If you the owner are going to do a series of deletions and don't want to be bothered with the password popup while you are working...it should be able to be disabled with the failsafe password and then once you have completed your work, the failsafe password is enabled once again.

Any thoughts on this!

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Mindy

GCU Administrator
Community Manager

Posts: 6567
Gender: female

Re: Store Restoration!
Reply #6 - Mar 4^th, 2011, 12:51pm

Thanks Renae, glad we could help out in your time of need & panic

Although a good suggestion re: a second level passcode we don't plan on putting this in place for a few reasons...
1. your account is the first instance we've had w/ unauthorized removal
2. if you've entrusted your password to someone you'd likely entrust the passcode as well

Glad to say this isn't a widespread issue.

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Rebecca_140932 Gold Member artist Posts: 624	Re: Store Restoration! Reply #7 - Mar 4^th, 2011, 2:20pm I agree with Mindy, just don't give out your passwords. You can't trust anyone these days. My husband doesn't even know mine and we've been married for 19 years. I would find extra passwords to be a burden instead of a help. I have enough to keep up with as it is. Sorry, I just don't agree with this one.
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Randall_140313 Gold Member artist Posts: 1013	Re: Store Restoration! Reply #8 - Mar 13^th, 2011, 12:49am Renae, Happy to see you back on! Sorry about the trouble, but looks like it all worked out! Hope Richard's doing well and surviving the casino circuit! Still would like to take a trip up to Vegas, Tahoe or Reno to see him if I had a chance. Best always, Randy
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