GCU Forum - To GCU Staff: refunded cards question

Welcome, Guest Login
You must login or register to post.

Forum Home

Advanced Search

GCU Forum › Greeting Card Universe › GCU Support

‹ Previous topic | Next topic ›

Pages: 1

Send Topic

To GCU Staff: refunded cards question (Read 962 times)

Mary__137064 Gold Member artist Posts: 515	To GCU Staff: refunded cards question Jan 23^rd, 2011, 8:07am Are artists notified when GCU has to refund cards? I have never received a notice and would like to know if my cards were not satisfactory to a customer and it was my design or text that was the cause of the refund. Thanks! Bright
Back to top	Bright's Greeting Card Boutique: http://www.greetingcarduniverse.com/Bright IP Logged

Pamela_135500

Gold Member
artist

Posts: 1945

Re: To GCU Staff: refunded cards question
Reply #1 - Jan 23^rd, 2011, 8:38am

Bright,
I am glad you brought this up.

I was struck by the same thought when I read the other thread on keywords.
I have worked a lot more recently on designing with accurate color, that is a close match to the colors the customer sees onscreen and the printed product. I would love to know if color inaccuracy was a reason for return, or any other aspect, as I would not want a 'faulty' product representing my work.
(I have had to modify some of my earlier cards to correct issues.)

Any chance of this GCU?

Pamela

PamJArts:
http://www.greetingcarduniverse.com/PamJArts

IP Logged

Card_Review_Team

Junior Member
artist

Posts: 81

Re: To GCU Staff: refunded cards question
Reply #2 - Jan 23^rd, 2011, 10:45am

Private notices are made to artists if the refund was the result of a mistake on a card, such as misspellings, edge allowance problems, etc. The card is returned for editing to the artist.

BTW, the recent discussion on keywords re: faux ribbon or ribbon-like was the result of a customer returning a card they thought had a real ribbon element on the card front. In that case, the artist was advised to make it clear in the keywords and Artist Notes that the element was digital. We now give this advice to all artists as part of the review process.

Reviewer 443

IP Logged

Pamela_135500 Gold Member artist Posts: 1945	Re: To GCU Staff: refunded cards question Reply #3 - Jan 23^rd, 2011, 10:58am Reviewer 443 It am very happy to hear such things are brought to our attention and thankful I have not had one so far. Thanks for clarifying! Pamela
Back to top	PamJArts: http://www.greetingcarduniverse.com/PamJArts IP Logged

Robin_145428 Senior Member artist Posts: 251	Re: To GCU Staff: refunded cards question Reply #4 - Jan 23^rd, 2011, 12:12pm OMG.. that wood be awful.. Thank you for the Update
Back to top	Storytime Studio: http://www.greetingcarduniverse.com/Storytimestudio IP Logged

Christena_145704 Full Member artist Posts: 115	Re: To GCU Staff: refunded cards question Reply #5 - Jan 23^rd, 2011, 9:47pm Thanks for passing along this information it is very helpful. I did read the forum on the use of ribbon as a keyword and at the time wasn't really clear as to what the problem was but now I understand and this will be of a great help.
Back to top	Designing Dreams : http://www.greetingcarduniverse.com/DesigningDreams IP Logged