GCU Forum - text inside card problems

barbara_133221 Gold Member artist Posts: 688	text inside card problems Jan 20^th, 2011, 4:20am Hi Shaun, I'm having problems inserting text inside new card. I hit "save", nothing appears, when I go back to the card, the text from a previous card appears. When I go to "manage cards" the new text does appear, but when I click on it, the inside remains blanc Thanks for looking into it, have a nice day cheers, barbara
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Norma_133903 Senior Member artist Posts: 485	Re: text inside card problems Reply #1 - Jan 20^th, 2011, 5:53am I have had the same problem. I am using Windows XP and Firefox.
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Tom_133317 Gold Member artist Posts: 2169	Re: text inside card problems Reply #2 - Jan 20^th, 2011, 6:02am It has been that way for over a year.
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Norma_133903 Senior Member artist Posts: 485	Re: text inside card problems Reply #3 - Jan 20^th, 2011, 6:49am Not for me, it has worked perfectly until now. How else can you put the verse in? We are talking about when you are putting in a new verse, not the same as the previous one. It is not showing it. I cannot see how it looks with the chosen font, even after saving and going to manage cards.
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barbara_133221 Gold Member artist Posts: 688	Re: text inside card problems Reply #4 - Jan 20^th, 2011, 7:49am I'm using windows xp and firefox also, and it had always worked for me too. I'm encountering a lot of difficulties today, it takes ages to open "manage cards" or any other page or even GCU homepage. I'm on broadband. cheers, barbara
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Doreen_137017

Gold Member
artist

Posts: 5274

Re: text inside card problems
Reply #5 - Jan 20^th, 2011, 8:02am

Well, Tom is correct in that this 'glitch' has been around awhile, though it is a rare to experience it and it seems that it does not happen to everyone at the same time Grin

I've had times when I was uploading cards and had a very similar experience as you, if I logged back in 30 minutes or so later, it would be fine.

Thanks for bringing this up Barbara, I'm sure Shaun will look into it when he reads this.

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Shaun_131054 GCU Administrator artist Posts: 2482	Re: text inside card problems Reply #6 - Jan 20^th, 2011, 10:23am We'll look into this and try to duplicate then fix the problem. A work around for those that encounter this might be to log out of the site, close your browser then log back in. Shaun
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barbara_133221 Gold Member artist Posts: 688	Re: text inside card problems Reply #7 - Jan 20^th, 2011, 10:43am Hi Shaun, Doreen, Tom, Norma, it's working again!!! Thanks! cheers, barbara
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Cynthia_136824 Full Member artist Posts: 139	Re: text inside card problems Reply #8 - Jan 20^th, 2011, 1:17pm Hi! I use Windows Vista & Firefox.....when I want to CHANGE the inside text of any of my cards....I have to keep going back and saving it like 3 or 4 times for it to finally show the change! A few times in the past IT NEVER DID CHANGE! I thought everyone probably had to make changes that way!
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Tom_133317

Gold Member
artist

Posts: 2169

Re: text inside card problems
Reply #9 - Jan 25^th, 2011, 1:25pm

I have a custom card order for 125 that has not been ordered because of this INNER VERSE bug.

The lady tells me she keeps trying to personalize the card but her changes do not "stick."

So I went in as a normal shopper and tried to personalize the card myself, thinking she was confused but

I was having the exact same problem !!!

It took me over 5 minutes to get it to "stick," much like I sometimes have to do when I am creating cards or editing the inner verse on a card.

I am sure a lot of cards are never purchased because of this bug that has been around for what seems like forever. We artists notice it while creating a card, but it behaves the same exact flakey way when customers try to personalize a card.

OMG. PRIORITY 1 ALERT!

It is not unique to this card either. I use Vista/IE8 like a lot of people.

..................
And while I have your attention, she is having to go in and edit the inner verse because we artists are not allowed to edit the "Closing area," even on custom cards.

I would like to strongly suggest we be given full access to edit the entire inside on private cards.

This is not the first time I have had to coach a customer on how to edit or add things inside their custom card, something they are expecting and paying me to do for them. Not good for business.
Thank you.

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Doreen_137017 Gold Member artist Posts: 5274	Re: text inside card problems Reply #10 - Jan 25^th, 2011, 4:25pm Yesterday I ordered a card to send to an Aunt and it took me 4 times of viewing and closing and opening and closing the preview to get the inside to show correctly. If this is happening to our customers, it needs to be made a priority and corrected.
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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: text inside card problems
Reply #11 - Jan 26^th, 2011, 11:31am

Quote from Tom_133317 on Jan 25^th, 2011, 1:25pm:

I have a custom card order for 125 that has not been ordered because of this INNER VERSE bug.

The lady tells me she keeps trying to personalize the card but her changes do not "stick."

So I went in as a normal shopper and tried to personalize the card myself, thinking she was confused but

I was having the exact same problem !!!

It took me over 5 minutes to get it to "stick," much like I sometimes have to do when I am creating cards or editing the inner verse on a card.

I am sure a lot of cards are never purchased because of this bug that has been around for what seems like forever. We artists notice it while creating a card, but it behaves the same exact flakey way when customers try to personalize a card.

OMG. PRIORITY 1 ALERT!

It is not unique to this card either. I use Vista/IE8 like a lot of people.

..................
And while I have your attention, she is having to go in and edit the inner verse because we artists are not allowed to edit the "Closing area," even on custom cards.

I would like to strongly suggest we be given full access to edit the entire inside on private cards.

This is not the first time I have had to coach a customer on how to edit or add things inside their custom card, something they are expecting and paying me to do for them. Not good for business.
Thank you.

We're still testing and I'll report anything that we find but can you try the following?

Log out of your account then navigate to the card in question. When you get to the card make sure that the url is www.greetingcarduniverse.com and not artist.greetingcarduniverse.com, then try to personalize the card. If everything seems to work ok, remove the item from your cart and log back into your artist account and then locate the card again and try to personalize it. Please let me know what happens when you try this.

Shaun

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Tom_133317 Gold Member artist Posts: 2169	Re: text inside card problems Reply #12 - Jan 26^th, 2011, 12:43pm Hello Shaun, I did as you asked, and try as I might, with various edits of color, font, text changes, yada yada ... it all went smoothly under both domains. You clearly and totally fixed it already, right???
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Sue_132963

Gold Member
artist

Posts: 1224

Re: text inside card problems
Reply #13 - Jan 26^th, 2011, 1:20pm

Quote from Tom_133317 on Jan 25^th, 2011, 1:25pm:

I have a custom card order for 125 that has not been ordered because of this INNER VERSE bug.

The lady tells me she keeps trying to personalize the card but her changes do not "stick."

So I went in as a normal shopper and tried to personalize the card myself, thinking she was confused but

I was having the exact same problem !!!

It took me over 5 minutes to get it to "stick," much like I sometimes have to do when I am creating cards or editing the inner verse on a card.

I am sure a lot of cards are never purchased because of this bug that has been around for what seems like forever. We artists notice it while creating a card, but it behaves the same exact flakey way when customers try to personalize a card.

OMG. PRIORITY 1 ALERT!

It is not unique to this card either. I use Vista/IE8 like a lot of people.

..................
And while I have your attention, she is having to go in and edit the inner verse because we artists are not allowed to edit the "Closing area," even on custom cards.

I would like to strongly suggest we be given full access to edit the entire inside on private cards.

This is not the first time I have had to coach a customer on how to edit or add things inside their custom card, something they are expecting and paying me to do for them. Not good for business.
Thank you.

AND WHILE TOM HAS YOUR ATTENTION... YES PLEASE, make it possible for the artists to have access to the entire inner card. I recently lost a nice bulk order from a business because I could not put in photos for them (would have done a collage to use as one photo) and then their business log and tag line in closing section. Angry

Not at all happy about this lost sale. undecided

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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: text inside card problems
Reply #14 - Jan 26^th, 2011, 2:29pm

Quote from Tom_133317 on Jan 26^th, 2011, 12:43pm:

Hello Shaun,

I did as you asked, and try as I might, with various edits of color, font, text changes, yada yada ... it all went smoothly under both domains.

You clearly and totally fixed it already, right???

that would have been too easy Cheesy

Nothing has changed on our end. I thought this might have been an intermittent issue on the artist.greetingcarduniverse.com servers, as we haven't received any complaints from shoppers. We'll keep testing.

When you sent the shopper a link to the card, do you know if you sent them to artist.greetingcarduniverse.com vs www.greetingcarduniverse.com?

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