Welcome, Guest Login
You must login or register to post.

the price of slow approval (Read 2251 times)
David_134612
Full Member
artist
***



Posts: 231
the price of slow approval
Jan 9th, 2011, 12:13pm
 
I just received another order from GCU and they were perfect
 with no flaking, perfect color and perfect bends.  
 
While i love GCU , on several occasions I have posted cards on zazzle,  
so that people could buy now, rather than 1 month latter after  GCU approval
Its a calculated decision to delay approval of cards that cost GCU and artist
 
i would prefer buying from GCU  but in the last year i have purchased over 100 cards from zazzle , because gcu would not have cards approved and available for weeks past a holiday end
Normally we try to work at least a year in advance on designs,  
but sometimes we like a design and we dont want to wait weeks for approval
 
I can load a card on zazzle and its quickly available for me and others to buy
while i wait a month for the card to get up on GCU.  
We sold over 100 cards before the same design was approved on GCU
GCU unfortunately gives me and others reasons to do business elsewhere
generally thats not the best of ideas.
 
Quality printing, fast delivery and a fair price are great qualities,
GCU and artist will lose until they fix approval process, and its not worth the price we are paying.  
 
Delayed approval creates bad feeling and loss of business
At GCU artist know the 1 loss sale is a loss for all
because a person coming in to buy a new approved card ,will probably buy from others along the way and we all win.    PLEASE GET THE APPROVAL PROCESS FIXED
 
 
 
Back to top
 
 
Email   IP Logged
cheryl_133782
Gold Member
artist
*****



Posts: 1350
Re: the price of slow approval
Reply #1 - Jan 9th, 2011, 1:03pm
 
The approval process here has become a lot quicker since changes were put in place. Speaking for myself I don't mind the process wait time of GCU. We know how it is and just need to accept it. GCU does not need to be compared to Z or any other POD site...GCU is GCU and not any other business...they stand on their own. I like knowing here that my cards are error free and in the right place. I don't think the time factor of approvals make all that much difference. Instead of the constant complaining about the approval time why don't you just make your design a month earlier, or even better a few months earlier ahead of time?
 
"We" keep blaming GCU but really it is also in our own hands. Be more aware of upcoming holidays and get your design in well in advance. If you do need cards in a hurry then there are ways for that to be done. In the real world no matter what the product no one accepts anything in blind faith, they like to look and approve the item first.
 
If you do want to compare GCU to other sites then perhaps compare how we artists are treated here. We are listened to and our thoughts and ideas are taken into consideration...not many other sites will do that.  
 
Kudos to GCU.  Smiley
 
Cheryl
Back to top
 
 
Email   IP Logged
David_134612
Full Member
artist
***



Posts: 231
Re: the price of slow approval
Reply #2 - Jan 9th, 2011, 1:16pm
 
cheryl
 
Like you, we have learned to live with it and find our own answer
 
but that answer sometimes leads elsewhere
and does mean less sales for GCU
 
Back to top
 
 
Email   IP Logged
Eve_138255
Ex Member



Re: the price of slow approval
Reply #3 - Jan 9th, 2011, 1:53pm
 
I don't normally complain about the waiting time, however, I'm getting a bit rattled about the fact that I've had nothing approved since the 3rd January. I thought at first it was because of the holidays, but on going through the new cards added to GCU, I see that cards with a later ID number than mine, have already been approved.  Sad
Back to top
 
 
  IP Logged
Doreen_137017
Gold Member
artist
*****



Posts: 5274
Re: the price of slow approval
Reply #4 - Jan 9th, 2011, 3:26pm
 
The many, many hours Tom Rent has donated to creating the videos now available through GCU University should, with time, help us improve this process.  In my opinion, anyone serious about selling their work already has stores at places such as Zazzle, so living with the uniqueness that is GCU is or should not be a big deal.
 
It is what is is and I'm cool with that  
Back to top
 
 
Email   IP Logged
Joan_135833
Gold Member
artist
*****



Posts: 591
Re: the price of slow approval
Reply #5 - Jan 9th, 2011, 3:38pm
 
Quote from cheryl_133782 on Jan 9th, 2011, 1:03pm:
The approval process here has become a lot quicker since changes were put in place. Speaking for myself I don't mind the process wait time of GCU. We know how it is and just need to accept it. GCU does not need to be compared to Z or any other POD site...GCU is GCU and not any other business...they stand on their own. I like knowing here that my cards are error free and in the right place. I don't think the time factor of approvals make all that much difference. Instead of the constant complaining about the approval time why don't you just make your design a month earlier, or even better a few months earlier ahead of time?

"We" keep blaming GCU but really it is also in our own hands. Be more aware of upcoming holidays and get your design in well in advance. If you do need cards in a hurry then there are ways for that to be done. In the real world no matter what the product no one accepts anything in blind faith, they like to look and approve the item first.

If you do want to compare GCU to other sites then perhaps compare how we artists are treated here. We are listened to and our thoughts and ideas are taken into consideration...not many other sites will do that.

Kudos to GCU.  Smiley

Cheryl

 
Very well said, Cheryl; my sentiments, exactly.
Back to top
 
 
Email   IP Logged
Antoinette_138008
Junior Member
artist
**



Posts: 93
Re: the price of slow approval
Reply #6 - Jan 9th, 2011, 5:07pm
 
Quote from cheryl_133782 on Jan 9th, 2011, 1:03pm:
The approval process here has become a lot quicker since changes were put in place. Speaking for myself I don't mind the process wait time of GCU. We know how it is and just need to accept it. GCU does not need to be compared to Z or any other POD site...GCU is GCU and not any other business...they stand on their own. I like knowing here that my cards are error free and in the right place. I don't think the time factor of approvals make all that much difference. Instead of the constant complaining about the approval time why don't you just make your design a month earlier, or even better a few months earlier ahead of time?

"We" keep blaming GCU but really it is also in our own hands. Be more aware of upcoming holidays and get your design in well in advance. If you do need cards in a hurry then there are ways for that to be done. In the real world no matter what the product no one accepts anything in blind faith, they like to look and approve the item first.

If you do want to compare GCU to other sites then perhaps compare how we artists are treated here. We are listened to and our thoughts and ideas are taken into consideration...not many other sites will do that.

Kudos to GCU.  Smiley

Cheryl

 
 
Couldn't agree more!
Back to top
 
 
Email   IP Logged
Norma_133903
Senior Member
artist
****



Posts: 485
Re: the price of slow approval
Reply #7 - Jan 9th, 2011, 11:41pm
 
The moaning about approval times is getting tedious. It is how it is, work with it!
This is the best site on the internet for artists and designers, it works perfectly fine if you think ahead further than tomorrow.
Back to top
 
 
Email   IP Logged
Doreen_137017
Gold Member
artist
*****



Posts: 5274
Re: the price of slow approval
Reply #8 - Jan 10th, 2011, 7:32am
 
Quote from Norma_133903 on Jan 9th, 2011, 11:41pm:
The moaning about approval times is getting tedious. It is how it is, work with it!
This is the best site on the internet for artists and designers, it works perfectly fine if you think ahead further than tomorrow.

 
 
Well stated Norma...just what I was saying only with too many words and not enough of the right ones  Grin
Back to top
 
 
Email   IP Logged
Delores_132508
Gold Member
artist
*****



Posts: 978
Re: the price of slow approval
Reply #9 - Jan 10th, 2011, 7:43am
 
Well put, Norma!
Back to top
 
 
Email   IP Logged
Pamela_135500
Gold Member
artist
*****



Posts: 1945
Re: the price of slow approval
Reply #10 - Jan 10th, 2011, 8:07am
 
Hi David, Smiley
I do know from reading the forum that you contributed much toward the print corrections and that you are very interested in GCU being the best it can be, and I think in order to do that the review times in the end are a small price to pay for a superior error free product.  
 
I think we have to remember that every card that goes out of here has GCU's name on it and whilst we are on there as the artist, errors ultimately reflect on GCU, the company. The customers will not make the distinction to avoid a particular artist but will avoid purchasing from GCU in general and that would affect all of us. cry
 
Pamela
Back to top
 
 
Email   IP Logged
Angela_134247
Gold Member
artist
*****



Posts: 761
Re: the price of slow approval
Reply #11 - Jan 12th, 2011, 7:20am
 
I am happy to know that when customers are browsing our cards, they will see only quality, and not horrible, slapped together pictures that don't even fit on the template and are often stolen from other artists.
Back to top
 
 
Email   IP Logged
Mindy
GCU Administrator
Community Manager
*****



Posts: 6567
Gender: female
Re: the price of slow approval
Reply #12 - Jan 12th, 2011, 3:24pm
 
Thank you all for your input and support  Smiley  We are aware that although we are learning to live with it, the long review time is an issue.  We certainly don't want to see our sales going to other sites.
 
It would be all too easy to have our approval process the same as Z.  But as shared by artists on this thread, we want to maintain quality which is in the best interest of all of us - shoppers, artists and GCU.
 
You'd be amazed at some of the things we see and disallow...keyword spamming, totally unrelated category choices, incorrect spelling, blurry images, etc.  Whether intentional or not it is clear that a loose review or lack of review would allow these cards to be in the public marketplace and reflect poorly on our entire community.   embarrassed
   
With Tom Rent's recent research we've identified some key problem areas in not only the review process but the card creation process and new artist education that we plan to address.  You have already seen some of these changes like the new category selection tool and GCU University videos.  There are more improvements to come as a result of his research like a more robust spell checker for example.
     
Thank you for your support and helping to be part of the solution vs aggrevating the problem.  It is greatly appreciated  Smiley
Back to top
 
 
Email   IP Logged
Colleen_131607
Full Member
artist
***



Posts: 164
Re: the price of slow approval
Reply #13 - Jan 16th, 2011, 6:58am
 
Thank you David for well spoken opinion. I do believe you should be able to come here without being told to "don't moan/deal or live with it". This is not a social club but overall a forum designed for artists at GCU to bring up issues and business related discussions. There is a chatter thread for the social aspect.  
 
Like you stated, I aim months in advance but inevitably, something comes up (brillant idea or idle time) and it's a little closer to holiday when submitted than I would like. I always consider those as for next year if necessary. HOWEVER, yes I too have shopped elsewhere for speed. GCU quality is very good and equal to other venues available. In an overall sense, GCU is second to none. Sometimes speed is necessary though. Without looking to see who said what...someone mentioned times improving. I have not witnessed that...at all. In fact, that is why I dropped in here today and spotted your old thread.
 
  I very much appreciate Mindy stepping in before the torches were completely lit. It IS good to see as always, a response acknowledging from admin. I came in because of the approval time and I walk away knowing it is still an issue and is still being addressed as good changes continue to come. And I can take a deep breath and remember I finally got my categorization routine fixed. But I hear ya on the approval times.
 
Back to top
 
 
Email   IP Logged
Joyce_133459
Full Member
artist
***



Posts: 150
Re: the price of slow approval
Reply #14 - Jan 17th, 2011, 7:17am
 
I hear you too, David!  We artists do tend to compare the sites we're involved with and I have to say that life on Zazzle can be so much more fun because of the ability to create instant products.  I stayed away from GCU for a very long time (after initially signing up) because of that.
 
Now I'm starting to adapt to the approval process here and plan to fill my store with lots of inventory.  I just wish the approval process could go a little faster; would hiring more staff be a solution?? Smiley
Back to top
 
 
Email   IP Logged

About Us     Artists     Artist FAQ     Blog     Card Sellers     Contact Us     Content Disclaimer     Forum     Paper Card Categories     Privacy Policy     Shopper FAQ     Holidays 2011

Click to verify BBB accreditation and to see a BBB report.                        
© Copyright 2000- Greeting Card Universe - Powered By Bigdates-Solutions.com   

GCU Forum » Powered by YaBB 2.1!
YaBB © 2000-2005. All Rights Reserved.