GCU Forum - Problem With Card Order

Tanya_131398

Senior Member
artist

Posts: 388

Problem With Card Order
Oct 4^th, 2010, 2:26pm

I just received my card order and there was a bit of a problem with it. I ordered cards with the glossy finish. On the card fold the glossy finish is flaking off. It's rather messy and leaves a dull looking edge you can see on the front of the card. I'll go ahead and keep these cards but I thought you might want to ask your printer about this.

~Tanya

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Tanya's Art Design:
http://www.greetingcarduniverse.com/Tanyasartdesign

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Rita_140577

Full Member
artist

Posts: 149

Re: Problem With Card Order
Reply #1 - Oct 4^th, 2010, 3:13pm

It seems like every day some one is posting a problem with the printing and quality of the cards. I'm beginning to get concerned, I haven't heard anyone say that their order was perfect and wonderful lately. Is someone who was satisfied with the quality of a recent order willing to speak up? I'd like to believe that the problems are the exception and not the rule...but I've only been seeing complaints.

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Rita Ballantyne Photographic Arts:
http://artist.greetingcarduniverse.com/ritaballantynephotographicarts

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Audrey_132599 Senior Member artist Posts: 429	Re: Problem With Card Order Reply #2 - Oct 4^th, 2010, 3:25pm Tanya, Sorry to hear about the quality of your cards. I hope they can overcome all the problems they are having with the new printer soon. I went to your store.Very nice work. I just thought you would like to know when I clicked to go to your blog. it takes me to GCU homepage. Blessings ~Audrey
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Doreen_137017

Gold Member
artist

Posts: 5274

Re: Problem With Card Order
Reply #3 - Oct 4^th, 2010, 3:30pm

Rita,

I ordered a card of mine (the tiger painting in my private gallery) and had the card sent to my husband via GCU and the Post Office for his birthday.

Not only did the card arrive on time, but the printing, folding and overall quality of the card was exceptional. The card in real-life looked EXACTLY as it does here on the screen.

It was PERFECT and I was very proud to see my card arrive printed so beautifully.

Here is the card:

http://www.greetingcarduniverse.com/shopping/zoom.asp?pid=691811&w=1&ref =details_large_view

I agree with you, I'm trying to ignore so much of the negative input from the cards being received so that I don't worry about what all these cards I'm selling might look like when they reach the customers...seems to me they are exceptions, perhaps too many, but exceptions none-the-less.

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Salon of Art:
http://www.greetingcarduniverse.com/SalonOfArt

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Rita_140577 Full Member artist Posts: 149	Re: Problem With Card Order Reply #4 - Oct 4^th, 2010, 3:42pm That's good to hear Doreen, I've sent out cards to family members too, but since they don't live in the same states I wasn't able to see them. Of course no one has said anything bad, but I'm not sure that they would if they thought the card wasn't up to par. BTW... GRRRReat card! (to paraphrase another great tiger)
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Tanya_131398 Senior Member artist Posts: 388	Re: Problem With Card Order Reply #5 - Oct 4^th, 2010, 3:46pm Thanks Audrey. I sure hope this was some kind of a temporary glitch. 14 of the 15 cards I ordered had the gloss flaking off of the card fold.
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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: Problem With Card Order
Reply #6 - Oct 4^th, 2010, 3:56pm

Quote from Tanya_131398 on Oct 4^th, 2010, 2:26pm:

I just received my card order and there was a bit of a problem with it. I ordered cards with the glossy finish. On the card fold the glossy finish is flaking off. It's rather messy and leaves a dull looking edge you can see on the front of the card. I'll go ahead and keep these cards but I thought you might want to ask your printer about this.

~Tanya

We received a few test orders that had this issue as well. I brought these over to our printer today and they said that they had noticed the issue as well, and that it was resolved. Please let me know if you would like us to reprint and resend the cards.

Shaun

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Tanya_131398 Senior Member artist Posts: 388	Re: Problem With Card Order Reply #7 - Oct 4^th, 2010, 4:04pm That would be wonderful Shaun! Thank you! So glad to hear that the problem is resolved.
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