GCU Forum - Help with Customer Order Shaun

Kathy_131728

Gold Member
artist

Posts: 610

Help with Customer Order Shaun
Jul 27^th, 2010, 5:40am

Hi Shaun,
I woke up this morning to see I had sold a card for Boss Day with last year's date on the front. I immediately updated the card to reflect this year's date for Boss Day, but I am wondering if this new image will appear on the card the customer ordered? The order has a date of 7/26/2010 from Washington with product id 235524. Thanks for looking into this for me.
Kathy

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Susan_142450 Gold Member artist Posts: 522	Re: Help with Customer Order Shaun Reply #1 - Jul 27^th, 2010, 6:04am I thiink that you should contact customer service more directly. There's no telling when an admin will get to look at this & It's my understanding that the printing process starts pretty quickly. I would go to the contact us (at bottom of page) There is a phone number there.
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Kathy_131728 Gold Member artist Posts: 610	Re: Help with Customer Order Shaun Reply #2 - Jul 27^th, 2010, 6:54am Hi Susan, I know you are trying to help, but having been here over three years I know the forum really is the best way to make contact with GCU. Shaun has always been especially helpful in these type of situations and he does read the forum very regularly and always helps those in need. Thanks. Kathy
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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: Help with Customer Order Shaun
Reply #3 - Jul 27^th, 2010, 10:51am

Quote from Kathy_131728 on Jul 27^th, 2010, 5:40am:

Hi Shaun,
I woke up this morning to see I had sold a card for Boss Day with last year's date on the front. I immediately updated the card to reflect this year's date for Boss Day, but I am wondering if this new image will appear on the card the customer ordered? The order has a date of 7/26/2010 from Washington with product id 235524. Thanks for looking into this for me.
Kathy

I think we were able to catch this in time, the customer will get the updated card.

Shaun

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Kathy_131728 Gold Member artist Posts: 610	Re: Help with Customer Order Shaun Reply #4 - Jul 27^th, 2010, 11:15am Thank you so much Shaun. Kathy
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