GCU Forum - Photo card order with no photo attached

Joan_135833

Gold Member
artist

Posts: 591

Photo card order with no photo attached
May 4^th, 2010, 6:02am

Hi, Mindy, Shaun, & co.,

I've sent e-mails about this but thought I'd post an alert here as well in case it gets seen first. It concerns a 10-card order from California for P!D#565237 which appears to have gone through without requesting the insertion of a photo - this would have been last night at 8:45, your time. I hope you can intervene.

I wish we had a way to stop this from happening. I believe the subject was broached in the not-too-distant past, an idea like a "brake" on a photo card order's completion before the photograph has been uploaded.

Thanks for your attention to this!

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Lisa_133761

Full Member
artist

Posts: 187

Re: Photo card order with no photo attached
Reply #1 - May 4^th, 2010, 6:32am

Hi Joan,

I had a customer a few days ago that ordered a custom photo card. He clicked on the 'request custom card by artist' and filled in the form. Then he went to the "add to cart" and put through the order. Sooooo, he told me he wanted a custom card and paid for uncustomized cards.

I am not sure, but perhaps there should a note that says something like "if contacting the artist about a custom design, please do not "checkout" until you have viewed the new custom design". Not worded correctly, but you know what I mean.

Perhaps there could also be a note on custom cards that clarifies that 'what you see is what you get'. If the card in the confirmation does not match the card they wanted (ie with customization), they need to cancel the order.

My customer got his order confirmation with the unaltered card shown. He assumed that the card would be printed with his image instead of the one shown.

Just a couple of thoughts.

Lisa

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Pamela_135500

Gold Member
artist

Posts: 1945

Re: Photo card order with no photo attached
Reply #2 - May 4^th, 2010, 6:56am

Hi Ladies!
Part of the problem in these cases may be that at the very top of the window that opens when you click on the artist palette the 'cautionary note' to the shopper about this is not showing right now, it is cut off.

I think further measures definitely need to be implemented but also this problem above is not helping.

Pamela

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Joan_135833

Gold Member
artist

Posts: 591

Re: Photo card order with no photo attached
Reply #3 - May 4^th, 2010, 8:28am

Please excuse me for "bumping" this:

Quote from Joan_135833 on May 4^th, 2010, 6:02am:

Hi, Mindy, Shaun, & co.,

I've sent e-mails about this but thought I'd post an alert here as well in case it gets seen first. It concerns a 10-card order from California for P!D#565237 which appears to have gone through without requesting the insertion of a photo - this would have been last night at 8:45, your time. I hope you can intervene.

I wish we had a way to stop this from happening. I believe the subject was broached in the not-too-distant past, an idea like a "brake" on a photo card order's completion before the photograph has been uploaded.

Thanks for your attention to this!

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MissPrinteditions:
http://www.greetingcarduniverse.com/missprinteditions

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Joan_135833

Gold Member
artist

Posts: 591

Re: Photo card order with no photo attached
Reply #4 - May 4^th, 2010, 11:30am

So, the situation is being dealt with, and we'll see what happens next. Meanwhile, Pam and Lisa, sorry if my response to your much-appreciated reactions was less than gracious! The alarm bells have stopped ringing, and I thank you for your input.

I knew, when I realized what had occurred, that it wasn't an isolated incident - there have been a few such reports on the forums.

I've been told that this isn't supposed to happen and that it's being looked into.

Joan

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Lisa_133761 Full Member artist Posts: 187	Re: Photo card order with no photo attached Reply #5 - May 4^th, 2010, 11:35am Hey Pam, Don't worry about your response not being gracious. I did not take it that way. Bugs in the system can be quite a bear. Have a great day, Pam. Lisa
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Mindy

GCU Administrator
Community Manager

Posts: 6567
Gender: female

Re: Photo card order with no photo attached
Reply #6 - May 4^th, 2010, 12:44pm

Quote from Pamela_135500 on May 4^th, 2010, 6:56am:

Hi Ladies!
Part of the problem in these cases may be that at the very top of the window that opens when you click on the artist palette the 'cautionary note' to the shopper about this is not showing right now, it is cut off.

I think further measures definitely need to be implemented but also this problem above is not helping.

Pamela

We have made adjusted the photo card categories to prevent checkout w/o customization. ALSO we've asked the programmers to adjust the size of the Custom Request window so the top line is visible. Thanks for the note

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Joan_135833 Gold Member artist Posts: 591	Re: Photo card order with no photo attached Reply #7 - May 4^th, 2010, 12:59pm This is great; thank you, Mindy and team!
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Joan_135833 Gold Member artist Posts: 591	Re: Photo card order with no photo attached Reply #8 - May 5^th, 2010, 10:49am Hello again, Shaun and Mindy - I've just sent a couple of e-mails (to Shaun's address) about the completion of the original request and await instructions. I'm calling your attention to my messages in this fashion in case you happen to see this first. Many thanks, Joan
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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: Photo card order with no photo attached
Reply #9 - May 5^th, 2010, 3:46pm

Quote from Joan_135833 on May 5^th, 2010, 10:49am:

Hello again, Shaun and Mindy -

I've just sent a couple of e-mails (to Shaun's address) about the completion of the original request and await instructions. I'm calling your attention to my messages in this fashion in case you happen to see this first.

Many thanks,
Joan

The customer was able to place their order for the custom card that you created. Thank you Joan for applying the customer's image to the card so quickly

.

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Joan_135833 Gold Member artist Posts: 591	Re: Photo card order with no photo attached Reply #10 - May 5^th, 2010, 3:57pm All's well that ends well! This was a pleasure - and thanks, GCU folks, for doing everything possible to make it turn out so satisfactorily!
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