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Cancel order (Read 1021 times)

Lisa_133761

Full Member
artist

Posts: 187

Cancel order
Apr 29^th, 2010, 1:36pm

I don't know what happened, but a customer email to put in a custom photo card order. He was confused and did not know how to upload an image. I told him to email it to me.

He did and I put together his order. Before I was done, I got notification of a sale.... it is the UNCUSTOMIZED card.

This customer will be ordering this same card but its ID will be: 616179

Please do not ship or charge for the following:

Product ID: 562184

Title: You're Invited Graduation - Grad Photo card

Quantity: 7
Order Date: April 29, 2010
Mail Date: April 30, 2010

Ordered From: Maryland, United States

Price: $19.53

Please confirm with me the status of this order.

Arg, I don't want an unhappy customer

Lisa

Lisa's Photography Designs:
http://www.greetingcarduniverse.com/lisasphotographydesigns

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Mindy GCU Administrator Community Manager Posts: 6567 Gender:	Re: Cancel order Reply #1 - Apr 29^th, 2010, 1:56pm Hi Lisa, Don't worry, since orders don't get sent until the end of the day we can catch this one and make things right for your shopper. Have you communicated w/ the shopper re: this incorrect purchase? Please communicate to him that he needs to purchase the new card you've made for him (it is stunning by the way!).
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Lisa_133761

Full Member
artist

Posts: 187

Re: Cancel order
Reply #2 - Apr 29^th, 2010, 2:06pm

Thank you so much Mindy.

I don't think that he even realizes the error. He has not said anything. I don't think he has even had a chance to review the new version.

When I sent him the link to the new version, I told him he could then order the number of cards he would like.

I think I will email the customer and let him know that the original purchase has been canceled and we look forward to him ordering the customized version.

Thanks for the compliment on the design Mindy.

Lisa

Lisa's Photography Designs:
http://www.greetingcarduniverse.com/lisasphotographydesigns

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Lisa_133761 Full Member artist Posts: 187	Re: Cancel order Reply #3 - Apr 29^th, 2010, 2:08pm Oh wait, one more question. Has the order been canceled or do I need to email someone? Lisa
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Mindy GCU Administrator Community Manager Posts: 6567 Gender:	Re: Cancel order Reply #4 - Apr 29^th, 2010, 2:18pm Quote from Lisa_133761 on Apr 29^th, 2010, 2:08pm: Oh wait, one more question. Has the order been canceled or do I need to email someone? Lisa We have canceled the incorrect order and will stop/refund payment.
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Lisa_133761 Full Member artist Posts: 187	Re: Cancel order Reply #5 - Apr 29^th, 2010, 2:19pm Ah Mindy, you are good. I just got the confirmation email of the canceled order. I have emailed my customer as well. Thanks for putting me at ease. Lisa
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