Sigh I keep getting them and getting them on my poser images, these things can take 8 hours or more and then never hear from the person again very anoying, I got one this morning and it just had customer request sss no email nothing, can we not force them to at least have a real email?  
 
I will do them non stop if people ask I like doing them, what I don't like is sitting two days reproducing a difficult peace of work that takes two days to fully alter what they want and never hear from them again, I must have had a good few now that never show back.  
 
Make it mandatory for their emails to be real?  
 
Hugs
Moonie

You both may benefit from this tip which I posted on another thread:
 
When we receive a custom card request, we contact the customer immediately, before doing anything else. In the email, we reiterate the request, for example:  
 
"Thank you for your interest in my greeting cards at GCU. I received your request to customize card PID# 00000 by adding "Dear Monty, You're Such a Card!" to the front in the same font and color as the existing text. You intend to order 10 of these cards. If this is correct, please get back in touch with me to verify so I can get straight to work on your request. Thanks again!"  
 
Unless you hear back from the customer, there's no need to do the work.
 
Corrie  
http://www.corrieweb.nl  
Need more info and how-to on GCU?  
GCU 101 - http://www.squidoo.com/gcu101  
Card Design Tips - http://www.squidoo.com/designcardsatgcu  
Marketing Tips - http://www.squidoo.com/makemoresalesatgcu  
Retail Sales Tips - http://www.squidoo.com/sellcardsretail

Good idea Corrie I will be doing that in future, I was silly to go ahead with the big one really, it took me away from doing anything much for two days.
 
Hugs
Moonie

It occurs to me that perhaps some artists might find another type of form letter helpful - we use this one when we have to reject a customer's request. Don't be afraid to say "no" if you feel, for example, the work required to undertake the request outweighs the potential reward.
 
When rejecting a custom card request:
 
“Thank you for your interest in my greeting cards at GCU. I’m sorry, however I’m unable to comply with your request to customize card PID# 0000 because (insert reason here, such as “at this time, I require a minimum purchase of 25 custom cards” or “the desired alterations require me to make an entirely different design, not just a small change to an existing one. At this time, I am not taking on any new projects of this scale.”) Since GCU has such an extensive collection, I’m sure you’ll be able to find another card that better suits your needs. Thank you again, and have a great day.”
 
Any other form letters you guys would find useful? It can be hard figuring out how to professionally communicate with customers if you don't have much experience at it.
 
Corrie
http://www.corrieweb.nl
Need more info and how-to on GCU?
GCU 101 - http://www.squidoo.com/gcu101
Card Design Tips - http://www.squidoo.com/designcardsatgcu
Marketing Tips - http://www.squidoo.com/makemoresalesatgcu
Retail Sales Tips - http://www.squidoo.com/sellcardsretail
 

Quote from Tanya_135475 on Mar 18^th, 2010, 4:09am:

 
More excellent input from Corrie on how to proceed with these requests.  
 
Please see here for an update on a recent string of bogus requests from "little queen":
http://www.greetingcarduniverse.com/forum/yabb2/YaBB.pl?num=1268923823/5#5

Instead of the artist sending an email to the customer to confirm the custom request could GCU set up an auto email that goes out to the customer asking them to confirm their request and then the artist receives an email for the request once GCU has received a reply from the customer?
 
Cheryl

Right on Corrie!