GCU Forum - Problem with Custom Personalized Card

Eva_135867

Full Member
artist

Posts: 191

Problem with Custom Personalized Card
Dec 1^st, 2009, 12:10am

Hi,
a customer order my card "personalized thank you to ..." with this text on the front "Thank You to ...your text..." without contacting me to put his/her text on card. I can not think of anyone needed or send to someone a card with such a text on the first page. This card is only in category Collection/Custom Personalized Cards/ Other Personalization.
Could GCU contact this person? I can not do anything, I have only this information in the GCU notification:
Order ID: 185242
Product ID: 357999
Ordered From: California, United States

You can see this card here - http://www.greetingcarduniverse.com/community/viewdetails.asp?pid=357999

Greetings and thank you!
Eva

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Krasilni razbor:
http://www.greetingcarduniverse.com/krasilnirazbor

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Mindy

GCU Administrator
Community Manager

Posts: 6567
Gender: female

Re: Problem with Custom Personalized Card
Reply #1 - Dec 1^st, 2009, 2:27pm

Quote from Eva_135867 on Dec 1^st, 2009, 12:10am:

Hi,
a customer order my card "personalized thank you to ..." with this text on the front "Thank You to ...your text..." without contacting me to put his/her text on card. I can not think of anyone needed or send to someone a card with such a text on the first page. This card is only in category Collection/Custom Personalized Cards/ Other Personalization.
Could GCU contact this person? I can not do anything, I have only this information in the GCU notification:
Order ID: 185242
Product ID: 357999
Ordered From: California, United States

You can see this card here - http://www.greetingcarduniverse.com/community/viewdetails.asp?pid=357999

Greetings and thank you!
Eva

Sounds like Shaun is working on this w/ you Eva.

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Shaun_131054 GCU Administrator artist Posts: 2482	Re: Problem with Custom Personalized Card Reply #2 - Dec 1^st, 2009, 4:57pm Shopper contacted us, this was an error on her part as she says she didn't intend to purchase that card, we're going to credit her for that card. Shaun
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Eva_135867 Full Member artist Posts: 191	Re: Problem with Custom Personalized Card Reply #3 - Dec 1^st, 2009, 9:59pm Thank you very much Mindy and Shaun! Eva
Back to top	Krasilni razbor: http://www.greetingcarduniverse.com/krasilnirazbor IP Logged