Hi Mindy,
A customer contacted me with a custom photo card request.
I inserted the photos, sent her a preview e-card so that she can see what the cards look like and told her that I need her OK, that after her OK I would upload the cards to Greeting card universe, where they would be approved, and then would give her the URL to my private gallery ...... so that she can order them there.  
QUOTE  from my email to customer:
"Please email me back if you approve this card, or changes you would like to be made.
After receiving your answer I will upload the card to Greeting Card Universe and ask the Staff to approve the card.
This could take some time, as it's thanksgiving and the staff are on holiday. Things will be back to normal on Sunday/monday.
After the card has been approved, I will email you and you can order it online. I will give you detailed explanations how to do this, as the card will not be visible to the public, and will only be featured in my private gallery on Greeting Card Universe"
UNQUOTE
 
Something went wrong - she misunderstood me and ordered the cards (with my daughters  and other vintage photos on it instead of her children!!) already and did not wait for approval - just saw the incoming email:
 
Order ID: 184070
Product ID: 522464
Title: photo christmas card snowman stars
 
Quantity: 1
Order Date: November 27, 2009
Mail Date: November 30, 2009
 
Ordered From: Wisconsin, United States
 
Price: $2.79
     Order ID: 184070
Product ID: 522464
Title: photo christmas card snowman stars
 
Quantity: 5
Order Date: November 27, 2009
Mail Date: November 30, 2009
 
Ordered From: Wisconsin, United States
 
Price: $13.95
     Order ID: 184070
Product ID: 522464
Title: photo christmas card snowman stars
 
Quantity: 1
Order Date: November 27, 2009
Mail Date: November 30, 2009
 
Ordered From: Wisconsin, United States
 
Price: $2.79
     Order ID: 184070
Product ID: 522463
Title: photo christmas card snowman stars
 
Quantity: 1
Order Date: November 27, 2009
Mail Date: November 30, 2009
 
Ordered From: Wisconsin, United States
 
Price: $2.79
     Order ID: 184070
Product ID: 522264
Title: photo christmas card christmas tree
 
Quantity: 1
Order Date: November 27, 2009
Mail Date: November 30, 2009
 
Ordered From: Wisconsin, United States
 
Price: $2.79  
 
Mindy, what do I do now??????
Don't know if anybody is in the office at the moment, and can stop this order from going to the printers!!!! Will have to email customer again and tell her what went wrong - but what is the procedure now?? Does she get a refund in case the cards are already printed??
Please HELP

Hi Linda,
uuuuufffff - relax - the first thing this morning, when i woke up, was: how will this problem be solved??
To make matters more difficult: every email i sent to the customer got sent back as undeliverable from "email service" because it "contained spam or a virus"???? so i couldn't even send her a normal email because her firewall (i presume) blocked my emails. I then tried to send her an email containing no htlm or image at all, but that got sent back as undeliverable also  
in order to contact her i had to send her an e-card with my text/message underneath the image.
And as she just emailed me the approved images back without saying anything about the wrong cards, i figured that she didn't read my messages, so i sent myself an e-card and saw that it is very possible to just see the card and not the text. When you open the e-card message you can see the card which fills your whole screen. The text is way down below, not visible, unless you scroll down. So somebody not knowing that there is still text underneath the card will not see it
And i live in Germany, so it would be very expensive to telephone her!
 
Am glad that GCU will handle this with a refund or will even be able to stop the printing of the cards, would hate the customer to be disappointed and have financial drawbacks.
I think that from this problem, a few things can be learned:
1) Toms idea of giving the customer more information about custom photo cards (other thread) and a step-by-step explanation of how this procedure works is great  
2) maybe - when opening an e-card email - the text should be seen first, and then the image
 
Well, it's still early here, will make myself a coffee and see what the day will bring
 
cheers, barbara

Hi Tom,
I tried that - emailing her directly - since that is the normal procedure with me.
I email direct and include a very small version of the modified card for approval.
But all the emails to this customer came back as undeliverable - so the only option left to me to contact her was the e-card feature.
Wow, am glad with the new feature "waive-review" box! Coool.
Have a nice saturday
cheers, barbara

Hi Shaun,
"Big sigh of relief" GCU office is populated again! Thanks for issueing the refund.
Have e-carded her (cannot email her, her firewall prevents it, so have to use the e-card function)
Have been in continous contact with her ever since i noticed that she had ordered the cards with the "your photo here" on it- and have just now ecarded her that a refund has been issued and given detailed explanations on how to get to my private gallery.
Have not yet received a reply.
there is one thing though - customer ordered the wrong cards with the blackfriday promo discount.
Could you please apply that discount to the new order also.
Could you please inform customer about it? You have her phone number/email.
 
I think that Toms idea is very very good .... (hint - hint - hint) after all these hassles  
 
cheers, barbara