GCU Forum - Re. the artist's discounts, free shipping etc.

Avis_134613

Gold Member
artist

Posts: 758

Re. the artist's discounts, free shipping etc.
May 29^th, 2009, 7:00pm

Hi all,
Okay...I'm a bit confused about the discounts we can apply. I have never ordered my cards to be sent to me, but just have....and I applied my artist discount of $1.89, and then as I ordered 5 cards applied the free shipping and handling, saving me...I thought $3.50....plus I tried to apply the GradsDads discount too as I ordered two Graduation cards for a person I work with who asked me to customize them.
I only got the Artist discount of $4.50, and though it said I got free shipping/handling discount applied...on the totals it added in the shipping/handling costs? Huh

Is this because I'm in Canada and the free shipping doesn't apply?
Nothing seen about the GradsDads discount...I'm assuming you can't use them all?

Can anyone explain this to me?
Thanks a lot

Edit: Actually in looking again I see that it says "Free Shipping for 5 or more cards(Promo Code DadsGrads2009) ....and it says 0.00......this is under Used Coupons. So did I enter it incorrectly? Did they cancel each other out?

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« Last Edit: May 30^th, 2009, 7:05am by Avis_134613 »

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Tom_133317

Gold Member
artist

Posts: 2169

Re: Re. the artist's discounts, free shipping etc.
Reply #1 - May 29^th, 2009, 10:04pm

Hmm ...

I just created a 5 card order as a test, and it let me apply the Artist Discount, the dadsgrad2009 discount, and the new fathers20 discount.

The dadsgrads2009 one should be 20% off but it shows in checkout as a free S/H discount, and is at a different value than the new fathers20 discount. Both are advertised as a 20% discount. A goof!

There is a small note showing "Not all promotions can be combined," which might not be checked until deeper into the checkout process, perhaps that's not a good process either if true. It seems odd that I could apply all 3 discounts.

That said, there does need to be a better explaination for shoppers, somewhere, of the aspects of combining discounts and if it applies to international. I could not find such an explanation anywhere in the process.

This doesn't answer your question totally Avis, but it provides a bit more info.

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Avis_134613 Gold Member artist Posts: 758	Re: Re. the artist's discounts, free shipping etc. Reply #2 - May 30^th, 2009, 7:07am Thanks Tom for the input, should I post this where Mindy or Shaun et al can see it? I am not sure what to do.
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Tom_133317 Gold Member artist Posts: 2169	Re: Re. the artist's discounts, free shipping etc. Reply #3 - May 30^th, 2009, 7:33am Yes, the GCU Support Forum area is meant for things that require their specific attention. It might take till next week however.
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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: Re. the artist's discounts, free shipping etc.
Reply #4 - Jun 2^nd, 2009, 10:15am

Hi All,

I believe I know what happened here. This was actually a mistake on my end. The 20% off code that you are referring to: DADSGRADS2009 which was on GCU homepage in early may and has expired.

After this promo had expired we had mistakenly created a second promo under the same name which was a free shipping promo. Sorry for the confusion.

There was also another 20% promo on the homepage towards the end of May which was DADSGRADS20.

Tom, we'll make a note to add a clearer explanation for shoppers.

Shaun

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Avis_134613

Gold Member
artist

Posts: 758

Re: Re. the artist's discounts, free shipping etc.
Reply #5 - Jun 2^nd, 2009, 11:00am

Hi Shaun,
Thanks for this reply....I emailed Mindy as I hadn't heard anything...and still haven't!

However, I am still a bit confused about my order #120083 as I am still being charged for shipping and handling even though ordered 5 cards?

Could you please explain if this order has all the appropriate discounts applied?
Thanks a lot,
Avis

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Shaun_131054

GCU Administrator
artist

Posts: 2482

Re: Re. the artist's discounts, free shipping etc.
Reply #6 - Jun 3^rd, 2009, 6:09pm

Quote from Avis_134613 on Jun 2^nd, 2009, 11:00am:

Hi Shaun,
Thanks for this reply....I emailed Mindy as I hadn't heard anything...and still haven't!

However, I am still a bit confused about my order #120083 as I am still being charged for shipping and handling even though ordered 5 cards?

Could you please explain if this order has all the appropriate discounts applied?
Thanks a lot,
Avis

Hello Avis the free shipping promo only applies to orders being mailed to destinations within the United States. There's a note about this when you add this promo on the checkout page, however it's not very clear. I'll bring this to the attention of our programmers.

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Tom_133317 Gold Member artist Posts: 2169	Re: Re. the artist's discounts, free shipping etc. Reply #7 - Jun 4^th, 2009, 12:28am Would it make sense, and be more fair, to apply that equivalent savings to sales outside the USA?
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Avis_134613 Gold Member artist Posts: 758	Re: Re. the artist's discounts, free shipping etc. Reply #8 - Jun 4^th, 2009, 10:55am Thank you Tom Good suggestion.....Shaun?
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