This is where we are supposed to let you know how you are doing ... soooo
 
Saw a Mother's Day I sent this past weekend.  The quality is not nearly as nice as when I first started here in 2007 or the 9 test cards I got in early December 2008 that were very nicely done.  
 
So the card quality is still hit and miss ... my orders have been mostly miss for a year now.

Quote from Harry_132595 on May 14^th, 2009, 12:13pm:

 
Please be specific on what quality issues you have noticed on this order and include an order id#.

Wow! I hope that is not the norm.  I haven't ordered any of my own cards yet.  Think I'll wait a bit to get this problem solved.

I hate to say this; but, unfortunately Harry is right.  I have two of the same exact of my cards in my hands -- one is blurry and out of focus and the other is good quality.
 
Even worse, one time I sent my Mom a card, she actually received a totally blank WHITE card -- absolutely NOTHING on it.  It did get a free replacement card -- but, how embarrassing.  As a direct provider of my artwork, I need to put my trust into GCU's quality.  If a bad card is delivered, I have just lost a customer -- probably for life.  Unfortunately, so has every artist on this site.  Put yourself in the shoes of that customer -- you trust an internet company -- you pay for a card -- you wait for it to come and then BUST -- it's horrible.  Would you order from that company again?  Every bad card that goes out hurts ALL of us -- the artists, the admins -- they put us all in jeopardy.
 
I'm not making these comments to whine -- I don't believe in pointing fingers.  As a matter of fact, GCU's admin's have been the best I've ever dealt with -- but, they are not controlling quality.
 
These are the types of quality control issues that should be routine.  How can you miss a completely blank card?  How can you send something out of focus -- unless NO ONE is checking?  Please GCU, we are putting our trust in you -- please find a way to make quality something none of us should ever have to talk about again.
 

Quote from Norval_132688 on May 14^th, 2009, 4:04pm:

 
This worries me, too. Norval's not saying anything means that GCU doesn't know about it and can't do anything about it. (I assume the GCU is going to do something about it.) If QA is not addressed by the printer, then, maybe a different printer is needed. There are some pluses to ordering online from GCU, like not having to leave the house, not having to do the mailing, etc. But, there are some minuses, you can't see the actual card and know for sure what you are getting, and cost. I hope this gets taken care of, soon, so that the pluses continue to outweigh the minuses.  
Kathy

It would be comforting to us to hear of the specific improvements GCU makes based on our feedback.  I brought up the problem of multiple cards shipped one inside another in a "book" type form requiring refolding, and we have never heard back about how this was resolved (if at all).  Same goes for the "cards loosely placed in a box problem" resulting in bent corners.
 
Please tell us what changes you've actually instituted please.

Hi Harry and all,
     Your cards are very nice but your passive aggressive behaviour is disturbing.  
     I am sorry you are having a problem, but usually clean and sober adults try to resolve problems in a specific and direct way before they broadcast an issue. (Any of us can call as I have, when I spoke to them, myself). I wonder if you are in recovery and are having a melt down. If so, I would love to help you. Just email me.
     I have bought many of my own, and one from Moonlake and they have all been spectacular.
     I suspect that even though an artist uploads a 2100x1500 or 1500x2100 image that meets quantity guidelines, it doesn't guarantee that it was processed to advantage before it was turned into a .jpg file.
     I for one, don't believe we can fault gcu or the printers for any problems with how the art work looks. For example, when you increase or decrease a part of your image or otherwise manipulate it, combine layers etc, it gets distorted which is magnified in the printing process, and you may not have noticed it on screen.
     You can't fault the oven for the way the cake turned out!
     I have posted this here in response to your post, which you opened up for discussion. I would never have blind-sided you in front of everyone and do not believe anyone else should either. If we care about each other, and I do care about you and all of us.
 
Peace be with You,
Nilla

I believe we DO have, and rightfully so, an expectation of CONSISTENT quality in the production of the greeting cards we create.  This discussion has gone back and forth for over two years.  Progress HAS been made on this front BECAUSE of members voicing their concerns and making suggestions.  
 
Norval, Harry, and Terry have all been at GCU for quite a while and feedback from their experiences (as well as many others) with receiving product from the several printers and packagers GCU has partnered with over the years has contributed to better quality we see now.  But it is NOT always consistently so and GCU admin. SHOULD know about those instances.