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16 pages of categories! (Read 2992 times)
Catherine_131549
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16 pages of categories!
Jul 11th, 2008, 1:02am
 
Hi,
 
Apologies if this has been raised before but I printed out an updated category list just yesterday and it was 16 pages long!  Shocked
 
When I was uploading some new cards I struggled to find the exact sub-category I wanted (due to so many categories and then sub-categories to search through).  
If I'm finding it hard to find the categories it must be doubly difficult for someone looking to buy?  
 
I know GCU are striving to offer exact cards for specific celebrations, etc but I simply found it bewildering. Also, I'm finding many of my previously designed cards need to now be re-categorized due to all the new categorise popping up. Huh  
 
Does anyone think the same? Or have any suggestions on how we can simplify/slimline any of our 16 pages of categories?
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Sherrie_134230
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Re: 16 pages of categories!
Reply #1 - Jul 11th, 2008, 8:14am
 
Hi Catherine,
I agree!  There are just too many choices.  This is something I never thought I'd say, but I guess there can be too much of a good thing.  It does need to be simplified.  Maybe if there were an alphabetical list of search words to click on that take the buyer straight to the category page that that word describes?
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Teri Francis_131425
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Re: 16 pages of categories!
Reply #2 - Jul 11th, 2008, 9:11am
 
Hi Catherine,
It's been a while ... good to hear from you!   Smiley
I agree that it's a bit overwhelming for all of us, both artists and buyers, when shopping directly from the site.  But in my periodic random tests on the major search engines, it really does work very well in driving a shopper who may never have heard of GCU to just the kind of card they are looking for.  
 
Once we get them into the GCU shopping pages, it does take something of an adventurer's spririt to browse ... but hopefully they'll bookmark GCU and come back and become more familiar with the site and category navigation each time they visit.  We know that GCU is working on a better and more efficient shopping tool, but for the next few months, this does seem to be the best way to bring new customers to finding GCU.  
 
Perhaps when the new shopping tools are up and running, the overwhelming list of sub-categories can operate in the background ... behind the scenes of what the shopper sees on the main shopping pages, but with an option to click on a link to see the full list at their discretion.  
 
As for choosing the categories for our cards ... that takes longer than designing the cards sometimes!  I was trying to update some of my older ones, but with new categories being added every week, now I just try to keep them to the most general category, or one sub-cat down if applicable, with the exception of age- and relationship-specific cards of course.
 
Hope you're having a good summer.  I look forward to stopping by your store and seeing your new goodies!    Smiley
 
Teri
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Ernestine_131365
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Re: 16 pages of categories!
Reply #3 - Jul 11th, 2008, 7:45pm
 
Catherine, Teri, Shari-
 
We have all been signing the same song for a long time. . . "second verse, same as the first!"  Grin Grin  Choice Is a great thing, but it can be overwhelming!  We've heard this before.  But with close to 70,000 cards and over 2000 categories. . . WHOO!  I know that artists (card designers) are getting overwhelmed. . . think about the shoppers!!
 
I agreed that a Google, Yahoo or even an MSN search will find a certain type of card more easily than searching the GCU specifically site for a certain type of card.  And I think that these are found on the major search sites by KEYWORDS more than categories.
 
We really do want to bring shoppers to GCU and then have them be able to easily find what they are looking for.  I don't think that that is happening.  I could be wrong.  But once someone is directed to GCU their shopping experience should be able to REFINE their search, not send them out into LaLa land where the are too many choices.  I know a new "search module" is in the workings, but from what I hear it's not until the end of the year. . . AFTER some major holidays.  Holidays where there is the potential for some very big bulk sales.
 
I know GCU started out with a focus on the reminder services and all of our cards (or most) are featured on those sites.  The original "categories" selection may serve that venue well, but with the desire to acquire "bulk" sales, I believe some modifications need to be made.
 
Store buyers and companies are buying their Christmas/Holiday season inventory/company "send-out" cards NOW, in July.  TIME is money to everyone, and even more-so in today's economy. Finding what one wants in a click and a click and done. . . reasonable price, reasonable delivery is key.  Nature of the biz.
 
I believe we (GCU) can do it, but we are not there yet.
 
My thoughts-
 
Ernestine
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Norval_132688
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Re: 16 pages of categories!
Reply #4 - Jul 12th, 2008, 1:28am
 
You all are right.  Also I been reading in the post about the bounce rate and lack of repeat customers.  GCU needs some kind of rotation system in the catagories.  I have been here eight months and if I was not with gcu and just a customer I would think this company NEVER put out new inventory.  The same cards are always at the front of the line.  This is where the policy of most popular drives away customers if you want them to come back.  Most of the new and exciting art never makes it to the font of the line so is never seen.  We have newest, but how many customers in a hurry to find a certain card bother to look here.  And if a card is not on the first 7 pages how many customers other than we artist bother to go any farther? Huh
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Rosanne_132497
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Re: 16 pages of categories!
Reply #5 - Jul 13th, 2008, 1:10pm
 
I made this point sometime ago in a series of posts. At that time, I suggested that instead of having "most popular" and "newest" as viewing choices in each category, we should have "random". Norval, I think you are being very optimistic if you think that people will click though seven pages of cards. I doubt that many would get past two pages. This benefits artists who have sold early and often when GCU was much smaller. Now, many categories are now enormous but the same cards are always present on the first page. Randomisation as you enter each category would ensure that each card in the category would get its chance of being on the first page. "Newest" does not help here - most days there are over 300 new cards per day! Sure, they are spread across the categories but still "newest" does nothing for the countless cards which are high quality but have never seen the light of day.
 
Mindy/Shaun - please give randomisation another thought! It is only the only process that give equal representation to each card and, therefore, each artist.
 
Thank you,
 
 
Rosanne
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Kathy_131728
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Re: 16 pages of categories!
Reply #6 - Jul 13th, 2008, 2:04pm
 
I have a bit of encouragement for those of you who are fairly new here.  When I joined GCU about a year ago all the new cards appeared at the front.  About two weeks after I joined, GCU changed it so that all the new cards went to the bottom.  I believe the reason was so that all the cards that customers liked would not get lost in the pile of new cards.  I felt like no one would ever see my cards because there was no NEWEST button back then, and they were all at the bottom of the pile but somehow shoppers did find my cards.  
I think the addition of the NEWEST and MOST POPULAR buttons are an effective way to market the cards.  No, not every shopper will click on the newest, but some will and they will find that special card they are looking for.  I have seen cards that have been released by artists that have not been here very long make it to the top of the lists in huge categories.  
Please don't be discouraged I think the system actually is working.  
Kathy
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Rosanne_132497
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Re: 16 pages of categories!
Reply #7 - Jul 13th, 2008, 4:09pm
 
Your encouragement is very sweet, Kathy, but I beg to differ. Also I have been here for some time too. Any system that promotes any card by popularity is not "fair" and does not "work" for everyone. Most people's attention on the internet is very short - if they do not find what they want in the first couple of pages, they tend to move on. Randomisation is fair - it is completely objective. Popularity is subjective.
 
Cheers,
 
 
Rosanne
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Norval_132688
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Re: 16 pages of categories!
Reply #8 - Jul 13th, 2008, 8:42pm
 
Hurrah for you Rosanne, you are so much better with words than I am.  You and Dustin each talked about fairness.  I was trying to look at the problem ftom a customers veiw.  Which of us would go into a brick and mortar shop if every time we went there the owner had the cards she had sold before in the front of the racks.  Maybe once or twice [ I'm being optimistic] but not after that, and if it was my wife, all her friends would not go there either.  In a brick and mortar store that inventory doesn't just sit there and get dusted once in a while, after closing time much thought and WORK goes into repositioning the iventory so the store looks new and fresh for opening the next day.  And you would be surprised at what thought and effort their venders go through to show them how best to move product.  Just because we're web doesn't mean we can't learn from the brick and mortars, if anything we have a harder time keeping a customer coming back.
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Rosanne_132497
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Re: 16 pages of categories!
Reply #9 - Jul 13th, 2008, 11:08pm
 
Hi Norval,
 
I don't know about being better with words - I think that you have described the situation in a bricks and mortar shop very well - the good shops rotate stock and always make sure the shop looks fresh. What we would like to see here is the same - each time a shopper would click through to e.g. Happy Birthday, they would see a fresh new selection of cards, made up of old faithfuls, brand new ones and some that are in between - in other words a random but pertinent assortment.
 
Cheers,
 
 
Rosanne
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Catherine_131549
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Re: 16 pages of categories!
Reply #10 - Jul 14th, 2008, 12:49am
 
Hi All,
 
Well! I've clearly started a healthy debate here  Cheesy And there are lots of good points raised. I hope that GCU take note and take some action on this.
 
I myself (as an artist and a buyer of this site) get bored looking thru pages and pages to either categorise cards I've just uploaded OR looking to buy a card.
 
PLEASE GCU, READ OUR COMMENTS AND ADVISE. This is such a great site, I love it. I've been here nearly 15months now and made a nice little income (still gotta keep the day job though) but I am overwhelmed with the increasing categories - I just can't keep up.
 
Catherine
X
 
PS
Teri - Thank you, yes, it has been a while. I have dropped off the radar a little due to (happily) being 5months pregnant! I spend most of my spare time resting/sleeping now!  Grin Grin
 
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Patricia_132015
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Re: 16 pages of categories!
Reply #11 - Jul 14th, 2008, 8:39am
 
That would help me out too. Though, I have to say I've not put anything up for a while due to the changes going on and I've not changed any of my cards or upgraded them or did any of the copyright stuff on the back of my cards as yet as it's all new stuff and sooooo. Maybe I'm getting old. My cat of 15 years passed away  cry cry cry  this past Sunday July 13 th, 2008 and so I'm in mourning and still hurting at her loss. If I tried to look hard enough, I'm sure there might be some sympathy cards for pets that have passed away. I'm not looking now, though. Cherish your pets no matter if it's a bird, cat, dog, lizard, mouse, rat, rabbit, snake, turtle, etc... and give them a great home, great vet care, the best food that is good for your pet or pets and that they enjoy what they are eating, and nice bed or great sleeping quarters, a fresh bowl of water etc..., Grooming if they need it, a bath if they need it  and most of all LOVE kiss kiss kiss.
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Gina_133039
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Re: 16 pages of categories!
Reply #12 - Jul 14th, 2008, 10:11am
 
Patricia... I'm so sorry to hear about your cat... Every pet lover knows how difficult it is to lose a loved pet... Hope you have a better day...
 
gina
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Patricia_132015
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Re: 16 pages of categories!
Reply #13 - Jul 14th, 2008, 11:39am
 
Thanks Gina Smiley Wink. I have redone the edits on a lot of my cards so it's good for younger ages and not just for ages 18 to 105 in general. Just think what it's like to do more than the 40 cards I have in my store. Those with 100's to 1000's of cards that have to redo and redo again, AAAHHHHH! LOL. I feel for them as that would take days and maybe weeks to redo. Glad I'm a slow drawing creator, lol Grin Wink Smiley kiss.
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Patricia_132015
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Re: 16 pages of categories!
Reply #14 - Jul 14th, 2008, 11:52am
 
Categories? What categories? I'm blinded by all the sub and sub-sub categories. Kind of gory. Well, that was a dry joke. Still, yes, they should make it easier. I've always thoguht of a monthly file folder with it's own files for holidays of that month and then files under each one like something, I don't know, maybe something like Christmas file: sub files, deer, star, Santa, Frosty the Snowman, Jesus, Christmas trees outside and indoors, fire place, singers, angles, etc.... Christmas pets, mice, etc.... and then place the cards in those files. Could be endless file folders, I'm sure, but that's my idea  Wink Smiley kiss kiss kiss.
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