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Checking Out (Read 350 times)
Karen_137659
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Checking Out
Dec 28th, 2021, 9:03am
 
Ok so this is the second time in two weeks I have tried to purchase a card and the site keeps asking me for four cents. This is after I have entered my artist discount and used my credits to make the purchase. Is anyone else experiencing this? Please don't say it's my browser, it happens on my iPad as well. Please HELP!!!
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Pamela_135500
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Posts: 2021
Re: Checking Out
Reply #1 - Dec 28th, 2021, 9:45am
 
This sounds familiar, 5 cents in my case, and I don't remember exactly what I did but I think I clicked on the "Use my artist commissions to pay for this order" that shows under the promo box on the shopping cart page and then it asked me if I wanted to apply the 5 cents and clicked on that.
I do believe it was after I had applied my credits and commissions, so had to go back in a second time? I wish I could remember what I did more clearly.
 
Don't know if that is any help.
Pamela Smiley
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Karen_137659
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Posts: 333
Re: Checking Out
Reply #2 - Dec 29th, 2021, 7:41am
 
Ugh, this is so maddening. It only let's me apply the commission credits once, if I enter the remaining four cents, the balance becomes $2.40 which makes no sense, I just want to send a card. How hard is that? Apparently too hard. Thanks for your suggestion though.
 
Is ANYONE from support reading this???
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Pamela_135500
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Posts: 2021
Re: Checking Out
Reply #3 - Dec 29th, 2021, 7:56am
 
Sorry that didn't work for you.
I would try contacting customer support directly by phone or email. I think that would be quicker. They are really nice and helpful.
 
Pamela
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KC_141411
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Posts: 610
Re: Checking Out
Reply #4 - Dec 29th, 2021, 9:13am
 
Hi Karen,
 
Sorry for the trouble!  
 
I did some testing but was unable to duplicate the problem.
 
Happy to look into this and assist you. Do you have the card(s) in your shopping cart? Would you mind emailing me or giving me a call with the reference ID. Happy to look further into this and resolve any problem.
 
925-866-4118
support@gcuniverse.com
 
KC
Customer Support
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Betsy_145102
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Re: Checking Out
Reply #5 - Dec 31st, 2021, 7:33am
 
Yes, this has happened to me several times. I just go back and it asks if I want to apply commission to the .04 so I do.
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Audrey_132599
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Posts: 426
Re: Checking Out
Reply #6 - Jan 10th, 2022, 6:22pm
 
Karen,
This happens to me all the time. They were charging my credit card 2 cents. What I finally did was apply my credit earnings to the order by typing in the amount plus the extra cents instead of clicking on the amount they tell you. No more credit card billing.
Hope that helps!
Blessings~
Audrey
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