GCU Forum - Difficulty Updating Images for Grad Photo Cards

Christi_179654

Full Member
artist

Posts: 188

Difficulty Updating Images for Grad Photo Cards
Feb 26^th, 2021, 2:03pm

Hi,

I’m hoping someone can help me with a problem I’m having while attempting to change out graduation congratulations photo cards.

While the standard card had no problem being replaced with the updated image and now shows successfully in the marketplace, the two photo cards still show the 2020 image. When I go back in to the change image page, it still shows the 2021 card, even though the image wasn’t updated to manage cards or the marketplace.

I have cleared cache, history, etc.; I deleted my desktop png files and saved new ones from the layered files; and after changing images back to the 2020 versions, I deleted the old 2021 pngs and uploaded the recently saved ones. This was all done in Firefox.

So after the initial failed image change, I cleared cache, etc. and swapped out all the initial 2021 files with newly produced ones. It didn’t work.

As an added twist, all of these cards now have very dark thumbnails on the manage cards page. Even though the standard card shows normally in the marketplace, it’s thumbnail is also very dark, on manage cards and in a suggestions/recently viewed sidebar I noticed at one point.

At this point, I think the problem is on the GCU end. Will someone please look into this for me?

Thank you, thank you, thank you, in advance.

Christi Madden

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CMaddenArt:
http://www.greetingcarduniverse.com/cmaddenart

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Doreen_137017

Gold Member
artist

Posts: 5328

Re: Difficulty Updating Images for Grad Photo Card
Reply #1 - Feb 26^th, 2021, 2:49pm

The darkened thumbnail images in our stores is a known problem that has been there since about October last year, so no need to report or worry about that.

As to the rest of your issue, I'm sorry not to be of help and not sure what exactly the issue is. I've swapped all of mine and it worked just fine.

Updating to the marketplace can take a bit of time, sometimes overnight, but refreshing the manage cards page always works for me.

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Salon of Art:
http://www.greetingcarduniverse.com/SalonOfArt

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Mindy

GCU Administrator
Community Manager

Posts: 6537
Gender: female

Re: Difficulty Updating Images for Grad Photo Card
Reply #2 - Apr 15^th, 2021, 3:15pm

Thank you and yes we are working on this which other artists have experienced while updating older cards for the new year of graduations.

It appears that although the updated image is not showing on the site it IS being used for the shopper's order.

Thank you for the details and we will continue to work on resolving this.

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Mindy

GCU Administrator
Community Manager

Posts: 6537
Gender: female

Re: Difficulty Updating Images for Grad Photo Card
Reply #3 - Apr 16^th, 2021, 5:03pm

In an effort to pinpoint the potential issues please try one or both of the following and share results here on impacted cards:

1. file type mismatch - make sure the updated image is the same file type that was uploaded for the original image (png vs jpg)

2. Try removing the stock photo used as the place holder photo and re add it to the design.

Any results after trying these would be helpful, thank you!

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Christi_179654 Full Member artist Posts: 188	Re: Difficulty Updating Images for Grad Photo Card Reply #4 - Apr 18^th, 2021, 3:10am Hi, Mindy, Success! Removing the stock photo and re-adding it worked. The 2021 card images showed immediately on both the Manage Cards and Marketplace pages. Thank you for your help! Christi
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Mindy GCU Administrator Community Manager Posts: 6537 Gender:	Re: Difficulty Updating Images for Grad Photo Card Reply #5 - May 6^th, 2021, 3:37pm Awesome, thank you for reporting back! Quote from Christi_179654 on Apr 18^th, 2021, 3:10am: Hi, Mindy, Success! Removing the stock photo and re-adding it worked. The 2021 card images showed immediately on both the Manage Cards and Marketplace pages. Thank you for your help! Christi
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