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Difficulty Updating Images for Grad Photo Cards (Read 464 times)
Christi_179654
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Difficulty Updating Images for Grad Photo Cards
Feb 26th, 2021, 2:03pm
 
Hi,
 
Iím hoping someone can help me with a problem Iím having while attempting to change out graduation congratulations photo cards.
 
While the standard card had no problem being replaced with the updated image and now shows successfully in the marketplace, the two photo cards still show the 2020 image. †When I go back in to the change image page, it still shows the 2021 card, even though the image wasnít updated to manage cards or the marketplace.
 
I have cleared cache, history, etc.; I deleted my desktop png files and saved new ones from the layered files; and after changing images back to the 2020 versions, I deleted the old 2021 pngs and uploaded the recently saved ones. †This was all done in Firefox.
 
So after the initial failed image change, I cleared cache, etc. and swapped out all the initial 2021 files with newly produced ones. †It didnít work.
 
As an added twist, all of these cards now have very dark thumbnails on the manage cards page. †Even though the standard card shows normally in the marketplace, itís thumbnail is also very dark, on manage cards and in a suggestions/recently viewed sidebar I noticed at one point.
 
At this point, I think the problem is on the GCU end. †Will someone please look into this for me?
 
Thank you, thank you, thank you, in advance.
 
Christi Madden
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Doreen_137017
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Re: Difficulty Updating Images for Grad Photo Card
Reply #1 - Feb 26th, 2021, 2:49pm
 
The darkened thumbnail images in our stores is a known problem that has been there since about October last year, so no need to report or worry about that.
 
As to the rest of your issue, I'm sorry not to be of help and not sure what exactly the issue is. I've swapped all of mine and it worked just fine.  
 
Updating to the marketplace can take a bit of time, sometimes overnight, but refreshing the manage cards page always works for me.
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Mindy
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Re: Difficulty Updating Images for Grad Photo Card
Reply #2 - Apr 15th, 2021, 3:15pm
 
Thank you and yes we are working on this which other artists have experienced while updating older cards for the new year of graduations.
 
It appears that although the updated image is not showing on the site it IS being used for the shopper's order.
 
Thank you for the details and we will continue to work on resolving this.
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Mindy
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Re: Difficulty Updating Images for Grad Photo Card
Reply #3 - Apr 16th, 2021, 5:03pm
 

In an effort to pinpoint the potential issues please try one or both of the following and share results here on impacted cards:
 
1. file type mismatch - make sure the updated image is the same file type that was uploaded for the original image (png vs jpg)  
 
2. Try removing the stock photo used as the place holder photo and re add it to the design.
 
Any results after trying these would be helpful, thank you!
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Christi_179654
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Re: Difficulty Updating Images for Grad Photo Card
Reply #4 - Apr 18th, 2021, 3:10am
 
Hi, Mindy,
 
Success!
 
Removing the stock photo and re-adding it worked.  The 2021 card images showed immediately on both the Manage Cards and Marketplace pages.
 
Thank you for your help!
Christi
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Mindy
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Re: Difficulty Updating Images for Grad Photo Card
Reply #5 - May 6th, 2021, 3:37pm
 
Awesome, thank you for reporting back!
 
Quote from Christi_179654 on Apr 18th, 2021, 3:10am:
Hi, Mindy,

Success!

Removing the stock photo and re-adding it worked. †The 2021 card images showed immediately on both the Manage Cards and Marketplace pages.

Thank you for your help!
Christi

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