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Thumbnails not displaying in emails (Read 680 times)
Judy_139270
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Thumbnails not displaying in emails
Oct 26th, 2020, 9:16am
 
Hi,
 
For the past few days the thumbnail images in my (gmail) emails notifying me of sales are not appearing. I've checked my gmail settings and it's set to 'Always display external images' so I'm puzzled about what is happening.
 
Please can anyone shed any light on this and how to get the thumbnails to display as usual?
 
(Btw, it is happening in both Chrome and Firefox and my techie son is pretty sure it's nothing to do with the browser I'm using.)
 
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Kate_209623
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Re: Thumbnails not displaying in emails
Reply #1 - Oct 26th, 2020, 9:19am
 
Hi Judy, I've had the same problem, although the odd one does show up.
Kate X
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Judy_139270
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Re: Thumbnails not displaying in emails
Reply #2 - Oct 26th, 2020, 9:58am
 
Yes, same here. I think it may be the ones where I have previously clicked on the link to see which card it is.
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Monica_138175
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Re: Thumbnails not displaying in emails
Reply #3 - Oct 26th, 2020, 10:12am
 
Same problem here for some days already (Chrome, Edge & Firefox)
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Judy_139270
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Re: Thumbnails not displaying in emails
Reply #4 - Nov 3rd, 2020, 3:34am
 
Please can anyone help us to get this right?
 
Thanks.
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Doreen_137017
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Re: Thumbnails not displaying in emails
Reply #5 - Nov 3rd, 2020, 6:48am
 
Quote from Judy_139270 on Nov 3rd, 2020, 3:34am:
Please can anyone help us to get this right?

Thanks.

 
It's slow to load sometimes for me, but always loads the thumbnails on both store accounts, one is a .com email server and the other is Gmail. I suggest you log out of your email, log out of GCU, clear your cache and cookies and then go log back in to your email and GCU accounts. It's possible, depending on how you are getting your email, that you are being returned to cache pages when you check mail - if that is happening, you'll get the same results over and over again until you force your system to start with a fresh connection.
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Judy_139270
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Re: Thumbnails not displaying in emails
Reply #6 - Nov 4th, 2020, 8:24am
 
Thank you, Doreen.
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Judy_139270
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Re: Thumbnails not displaying in emails
Reply #7 - May 13th, 2021, 3:57am
 
I'm still getting this problem and, although it may seem like a very small thing, when you have to take that extra step (to see which card the email is referring to) over and over, it ends up being time-consuming.
 
It is not a cookie issue. The same thing is happening on my tablet and my phone and on my son's computer.
 
I don't think it's a gmail issue either as I have the 'display images' box checked.
 
I would really appreciate it if someone could look into this.
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