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Bad Looking Thumbnail (Read 1034 times)
Sharon_437040
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Bad Looking Thumbnail
Aug 24th, 2020, 11:36am
 
My latest accepted submission has a really bad looking thumbnail when you look at it in my store.  It looks the same way whether I'm in Firefox of Chrome.  The PID is 1640724.  Anyone know why this would happen?  I noticed it when I was creating the card. It went though inspection just fine.
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Sharon Dominick Photography Greeting Cards:
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Doreen_137017
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Re: Bad Looking Thumbnail
Reply #1 - Aug 24th, 2020, 12:53pm
 
Wait until it's indexed and shows up in the public marketplace. No one can see it's public view yet.
 
At that point, post again if it looks funky and there may be an answer. Smiley
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Joyce_133459
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Re: Bad Looking Thumbnail
Reply #2 - Aug 25th, 2020, 4:13am
 
I have the same thing with several of my cards.  There are white horizontal lines through the image.  Interestingly, it hasn't stopped the cards from selling, but it's still a little disconcerting every time I see it!
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Sharon_437040
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Re: Bad Looking Thumbnail
Reply #3 - Aug 25th, 2020, 4:17am
 
It's indexed now and looks fine on it's own page, looks fine on a search results page but still looks bad in my store.  I'm not worried about it at this point but I find it odd.
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Joyce_133459
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Re: Bad Looking Thumbnail
Reply #4 - Aug 25th, 2020, 4:20am
 
Mine never improved, even after being indexed ... I also have an issue with some of my cards taking many, many days before they will appear in the 3D mode, which I use for pinning them to Pinterest and sharing on my facebook page.  Both issues are a little annoying but, thankfully, aren't detracting from the fun I'm having here, creating and selling cards!  Smiley
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Sharon_437040
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Re: Bad Looking Thumbnail
Reply #5 - Aug 25th, 2020, 4:24am
 
Quote from Joyce_133459 on Aug 25th, 2020, 4:20am:
Mine never improved, even after being indexed ... I also have an issue with some of my cards taking many, many days before they will appear in the 3D mode, which I use for pinning them to Pinterest and sharing on my facebook page.  Both issues are a little annoying but, thankfully, aren't detracting from the fun I'm having here, creating and selling cards!  Smiley

 
I took a peek at your store and couldn't see any like that in a quick browse but I do remember seeing your cards and others show up in searches like that.  That's good it's not affecting your sales but it's still not a good thing as it could distract buyers.
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Sharon Dominick Photography Greeting Cards:
http://www.greetingcarduniverse.com/sdominick
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Joyce_133459
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Re: Bad Looking Thumbnail
Reply #6 - Aug 25th, 2020, 4:29am
 
Oh, thanks for having a look, Sharon! Interesting that you did see them at some point with the marks across! I always figured it would correct itself, but that wasn't the case for me ... maybe something can yet be done about it.
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Doreen_137017
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Re: Bad Looking Thumbnail
Reply #7 - Aug 25th, 2020, 6:49am
 
When I view your store, the thumbnail of this card looks fine as it does in thumbnail view in the marketplace. You should be good to go. Smiley
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Sharon_437040
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Re: Bad Looking Thumbnail
Reply #8 - Aug 25th, 2020, 6:52am
 
Thanks for checking!  It must be pulling from my cache or something.  As long as it looks OK to everyone else is all that matters!
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Sharon Dominick Photography Greeting Cards:
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Doreen_137017
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Re: Bad Looking Thumbnail
Reply #9 - Aug 25th, 2020, 6:56am
 
Joyce - I did not see anything funny in your store, but - I did notice you have some 100% grayscale cards and sometimes the system registers those oddly with broken lines. There is a way to correct it by forcing the system by adding a TINY dot of color to the card front image at the VERY EDGE where it is trimmed and can't be seen. Then re-upload and replace the image.
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Joyce_133459
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Re: Bad Looking Thumbnail
Reply #10 - Aug 25th, 2020, 7:00am
 
Oh, interesting, Doreen! Thanks for the info! Yes, the cards that are affected are all grayscale cards!
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #11 - Sep 2nd, 2020, 8:29am
 
Oddly, I'm having this issue now with my recently created cards from last week. 8 of the 12 cards have thumbnails that look way too dark while the others seem fine. I don't think I've ever seen this happen before. One of the cards affected has sold so I guess it doesn't make a difference as long as it looks OK on the product page.
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Sharon_437040
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Re: Bad Looking Thumbnail
Reply #12 - Sep 2nd, 2020, 9:00am
 
I can see it on your cardinal cards.  When you click on them they look correct.  My fear is that if people are just browsing a bunch of different cards, it could cause them to not want to take a closer look.  But that's good that they are still selling,  I wonder why this is happening.
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Sharon Dominick Photography Greeting Cards:
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #13 - Sep 2nd, 2020, 9:30am
 
I wonder if editing the affected cards to replace the image would help? I might try that if I find time later.
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Doreen_137017
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Re: Bad Looking Thumbnail
Reply #14 - Sep 2nd, 2020, 10:04am
 
It doesn't, so don't bother, already tried over the weekend. Smiley
 
I reported it to GCU with screen captures, so hopefully they are working on the issue.
 
Quote from Mary_Melinda_412298 on Sep 2nd, 2020, 9:30am:
I wonder if editing the affected cards to replace the image would help? I might try that if I find time later.

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Mindy
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Re: Bad Looking Thumbnail
Reply #15 - Sep 2nd, 2020, 3:45pm
 
Watching and investigating on our side.  Thank you for your reports.
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Mindy
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Re: Bad Looking Thumbnail
Reply #16 - Sep 2nd, 2020, 5:07pm
 

Ok we have done some investigating and tinkering and we hope the issue has been resolved.
 
In 24 hours OR after doing a hard refresh to clear your browser's cache, please re-review your card images in question.
 
If they are still muddy/dark / not as they should look please post the pid#s here.
 
Thank you for your cooperation!
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #17 - Sep 4th, 2020, 6:27am
 
Cleared my cache on Chrome and Firefox. The following product thumbnails are still affected:
1641670
1641668  
1641454  
1641446  
1641434  
1641428  
1641422  
1641408
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Doreen_137017
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Re: Bad Looking Thumbnail
Reply #18 - Sep 4th, 2020, 7:12am
 
Same here. Logged out, dumped cache, same cards have the same issue. The odd thing is, for me it's only photo cards that are affected. I've continued to make standard cards and they register normal so far.
 
1642176, 1642174, 1641870, 1641838,
 
And: 1638398 - created before this issue occurred, but tried to troubleshot to see if it was the placeholder images, so changed them and it immediately viewed like the new ones - overly saturated and too dark.
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #19 - Sep 4th, 2020, 7:39am
 
Quote from Doreen_137017 on Sep 4th, 2020, 7:12am:
Same here. Logged out, dumped cache, same cards have the same issue. The odd thing is, for me it's only photo cards that are affected. I've continued to make standard cards and they register normal so far.

1642176, 1642174, 1641870, 1641838,

And: 1638398 - created before this issue occurred, but tried to troubleshot to see if it was the placeholder images, so changed them and it immediately viewed like the new ones - overly saturated and too dark.

 
Now that you mention it. The ones with a problem from my last batch are cards that utilize PNG files while the standard cards from the same batch done with jpg look fine. I have a new card up for review that looks like it might have the same issue. PID #1643168 with an owl image in png.  
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #20 - Sep 8th, 2020, 1:19pm
 
Is there any estimated time for getting this fixed? My new Halloween card PID #1643168 is showing the same issue and I don't want to create the rest of the series until it is resolved. I appreciate that these things can take time to track down and fix so thank you for your efforts.
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Mindy
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Re: Bad Looking Thumbnail
Reply #21 - Sep 8th, 2020, 6:00pm
 
Quote from Mary_Melinda_412298 on Sep 8th, 2020, 1:19pm:
Is there any estimated time for getting this fixed? My new Halloween card PID #1643168 is showing the same issue and I don't want to create the rest of the series until it is resolved. I appreciate that these things can take time to track down and fix so thank you for your efforts.

 
With your continued clues we will continue our problem determination.  Thank you for the reports and your patience.  We will post back here when we have made an adjustment.  This week is the best I can tell you.
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Mindy
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Re: Bad Looking Thumbnail
Reply #22 - Sep 9th, 2020, 5:09pm
 

thank you for the reports.  Per our testing it appears the dark images are only appearing as thumbnails in the artist storefront and when un-customized in the cart.
 
Is that the case?  Are you seeing the dark images elsewhere?  If so, please detail here.
 
Thank you!
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #23 - Sep 10th, 2020, 5:00am
 
I see the dark thumbnails in my storefront and also on the Manage Cards page. Oddly, when I go to one of the dark cards and another of them appears in the 'you may also like' section underneath then it looks normal.
 
Just to add: I created the rest of my owl series today and the ones using png files are appearing dark on the Manage Cards page and my storefront while the standard cards using jpeg look fine. These are the products numbers of the new cards affected:
1645322  
1645324  
1645328
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« Last Edit: Sep 10th, 2020, 9:31am by Mary_Melinda_412298 »  

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Mindy
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Re: Bad Looking Thumbnail
Reply #24 - Sep 10th, 2020, 2:28pm
 
Quote from Mary_Melinda_412298 on Sep 10th, 2020, 5:00am:
I see the dark thumbnails in my storefront and also on the Manage Cards page. Oddly, when I go to one of the dark cards and another of them appears in the 'you may also like' section underneath then it looks normal.

Just to add: I created the rest of my owl series today and the ones using png files are appearing dark on the Manage Cards page and my storefront while the standard cards using jpeg look fine. These are the products numbers of the new cards affected:
1645322
1645324
1645328

 
Thank you for this info!
 
Note: you do NOT need to upload PNG files for custom front TEXT cards.  Only for custom front PHOTO cards.  So if that helps you in the interim while we resolve this issue, you can proceed with your submissions and avoid this issue.  
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #25 - Sep 10th, 2020, 2:41pm
 
Thanks for that info! I don't know how I didn't already know that. Smiley I did do one more card today that is in review and I think it will have the same issue.
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Mary_Melinda_412298
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Re: Bad Looking Thumbnail
Reply #26 - Oct 27th, 2020, 4:40pm
 
Just to bring this to the forefront again. I have edited the fronts of a few older cards today which have PNG files. The ones that I edited are now showing dark thumbnails while cards in the same series that I did not edit still look normal. A couple of these are my better selling cards and I would really like to have the thumbnails for those displayed correctly. Editing to change these to a jpeg file doesn't seem to help. Has there been any progress in fixing this issue?
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