GCU Forum - Thank you reviewers for help with customer request

Junior Member

Posts: 84

Thank you reviewers for help with customer request
Aug 4^th, 2018, 3:20pm

I want to say thank you to the reviewers who helped out with a customer request today.

The request was passed through to me by email from the review team - I am guessing the customer started with Customer Services as she was trying to make changes to the non-editable parts of one of my cards. I created and uploaded a new card, which was turned around quickly and approved within a few hours under the Fast-Track scheme. Thumbs Up!

Meanwhile the customer started emailing me as she needed the card in a hurry. The review team stepped up again, and helped by advising me how to get a card link to the customer in advance of the card appearing on the website.

Best of all, the customer is very pleased and has now purchased the card.

A huge amount of work by all concerned, just for the sale of one card! But I firmly believe that in the long run customer service still counts, and a happy customer is likely to return and will hopefully recommend GCU to her friends.

Thank You.

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Cards by Jules:
http://www.greetingcarduniverse.com/jules

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Doreen_137017

Gold Member
artist

Posts: 5328

Re: Thank you reviewers for help with customer req
Reply #1 - Aug 4^th, 2018, 4:02pm

Congrats on the success, Julie!

I agree with you. I've had a couple of customers over the years who after the first one card custom modification, they return once or twice every year to have another little something done for them. I know one of them is veteran Marine who has shared my cards on his facebook page and sent other veterans to my store. It's ALWAYS worth being helpful and kind whenever possible. Karma is returned two-fold ... every time. Wink

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Salon of Art:
http://www.greetingcarduniverse.com/SalonOfArt

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Julie_273348

Junior Member

Posts: 84

Re: Thank you reviewers for help with customer req
Reply #2 - Aug 4^th, 2018, 4:17pm

Thank you Doreen.

I am not even particularly thinking of her coming back to me for more cards (though she might, of course). But just that if we are all doing our best to make shopping on GCU a pleasant experience for shoppers and designers alike, then we are spreading good vibes and smiles around the world, and we all benefit. Win win

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Cards by Jules:
http://www.greetingcarduniverse.com/jules

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Doreen_137017

Gold Member
artist

Posts: 5328

Re: Thank you reviewers for help with customer req
Reply #3 - Aug 4^th, 2018, 4:48pm

Quote from Julie_273348 on Aug 4^th, 2018, 4:17pm:

Thank you Doreen.

I am not even particularly thinking of her coming back to me for more cards (though she might, of course). But just that if we are all doing our best to make shopping on GCU a pleasant experience for shoppers and designers alike, then we are spreading good vibes and smiles around the world, and we all benefit. Win win

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Salon of Art:
http://www.greetingcarduniverse.com/SalonOfArt

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Mindy GCU Administrator Community Manager Posts: 6537 Gender:	Re: Thank you reviewers for help with customer req Reply #4 - Aug 7^th, 2018, 4:50pm Yes, Julie, this is where GCU and our artist community really shine, setting ourselves apart from other card sources. Thank you for working with the shopper and with GCU to delight the shopper!
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