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Reviewer Complaint (Read 480 times)
Gail_137747
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Reviewer Complaint
Jul 23rd, 2018, 8:41am
 
Just a question ... Has anyone ever filed a complaint against a reviewer and been satisfied with the result? Has anyone ever been punished for it?
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Mindy
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Re: Reviewer Complaint
Reply #1 - Jul 23rd, 2018, 1:25pm
 
Quote from Gail_137747 on Jul 23rd, 2018, 8:41am:
Just a question ... Has anyone ever filed a complaint against a reviewer and been satisfied with the result? Has anyone ever been punished for it?

 
Hi Gail,
Discussions about reviews and reviewers are welcomed. As you'll understand, we'd like to avoid requests for run of the mill card reconsiderations as this could be hundreds a day but instead reserve the communication for what appears to be a discrepancy, oversight, inconsistency or bias. These are all factors that we strive to remove from the review process.  
 
These discussions should be initiated via the card review email at cardreview@greetingcarduniverse.com.  I am copied on all of these.
 
There is no punishment for raising a potential issue. If validated this is where people learn, processes improve and businesses grow.  
 
Note: Many declined cards go through a two step review, giving the card the courtesy of two sets of eyes before being declined.
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Gail_137747
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Re: Reviewer Complaint
Reply #2 - Jul 24th, 2018, 5:20pm
 
Thanks, Mindy, for your response.
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