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faulty links (Read 763 times)

Barbara_289338

Full Member

Posts: 186

faulty links
Aug 16^th, 2017, 8:13am

Hi KC,
I had a customer card request. No matter which link I sent her (private store, general store, pid number and link), all were faulty and all turned up with the ooops sorry, no page was found message.
Please see my messages to her in my custom card request thread - it's the ordination as bishop card.
Please help asap, as customer wants to buy the card.

Thanks,
Wink

Barbara

Barbara-Schreiber-Card Store:
http://www.greetingcarduniverse.com/BarbaraSchreiberCardstore

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Betsy_145102 Gold Member artist Posts: 1359	Re: faulty links Reply #1 - Aug 16^th, 2017, 8:35am Hi there, I, too just experienced a the same thing. Just got message from customer that link gave error. I clicked on the card again and the link was different from the first and seems to work.
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Barbara_289338 Full Member Posts: 186	Re: faulty links Reply #2 - Aug 16^th, 2017, 11:28am Hi Betsy, links still don't work
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KC_141411

GCU Administrator
artist

Posts: 610

Re: faulty links
Reply #3 - Aug 16^th, 2017, 11:34am

It looks like in both cases the https part of the link is not carrying over. So when they click on the link they are not clicking on the entire link.

It looks like other artists where able to copy and paste entire links into their emails.

I am unsure as to why the two of you experienced this and not others, and will be looking further into this.

I would be happy to email both of your shoppers for you.

Kindest regards,

KC

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Betsy_179799 Full Member artist Posts: 169	Re: faulty links Reply #4 - Aug 16^th, 2017, 11:52am Hi KC, I didn't realize that the second link I sent didn't work either. I just wrote to the customer to explain the situation and told her to highlight the entire address, copy and paste it. Please feel free to email her if you want. Thanks, Betsy request # 12784
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Barbara_289338 Full Member Posts: 186	Re: faulty links Reply #5 - Aug 16^th, 2017, 10:07pm HI KC, please email my shopper. It's my latest store http://www.greetingcarduniverse.com/BarbaraSchreiberCardstore pid 1488152 Thanks! Barbara
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KC_141411 GCU Administrator artist Posts: 610	Re: faulty links Reply #6 - Aug 17^th, 2017, 3:10pm Hi Barbara, I also emailed your shopper yesterday and looks like they were able to place their order last night. Congratulations on your sale! Let me know if I may be of any other assistance. Kindest regards, KC Customer Support
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