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Image display problems for at least 8 stores (Read 711 times)

Stacia_208183

Gold Member

Posts: 822

Image display problems for at least 8 stores
Feb 20^th, 2017, 11:54am

When the Support Team gets back from the holiday, I'd like to request that they investigate why at least 8 different stores have some cards with image display problems in their small thumbnails if they have a zebra print design.

Based on the cards PID numbers, they might have been submitted during a similar time period. (I believe many were submitted due to a forum request.)

Affected designs are listed below: each of them appears to have white pixels where they don't belong (making them unattractive choices for customers). Fortunately, though, once the thumbnail is clicked, each design looks fine in larger view.

I'm hoping that maybe Support can regenerate the small views to eliminate this problem. Thanks for listening!

Moonlake Designs
1147724

Good Things By Gorge
1147422
1147454

Designs by Cat
1146344

Kreative Sentiments
1146412

Bunny Muffins Studio
1147744

Fairy Girl Cards
1149984

Salon of Art
766477
883541
883542
883550
883544
883545
1147146
1147300
1147304

Inspirationz Store
1065741
1065743

Good Things by Gorge:
http://www.greetingcarduniverse.com/GoodThingsByGorge

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KC_141411 GCU Administrator artist Posts: 610	Re: Image display problems for at least 8 stores Reply #1 - Feb 21^st, 2017, 4:29pm Thank you for bringing this to our attention. I will look into this and should be able to correct the thumbnail for each listed PID. Changes should save within 24 hours. Please let me know if I may be of any other assistance to you.
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Stacia_208183 Gold Member Posts: 822	Re: Image display problems for at least 8 stores Reply #2 - Feb 21^st, 2017, 4:39pm Many thanks! (I hope there aren't more. These were the PIDs I noticed using the keyword search of "zebra print", I think.)
Back to top	Good Things by Gorge: http://www.greetingcarduniverse.com/GoodThingsByGorge IP Logged

Stacia_208183 Gold Member Posts: 822	Re: Image display problems for at least 8 stores Reply #3 - Feb 23^rd, 2017, 5:20pm Maybe I haven't given it enough time, but it seems that many of the listed cards still have the stated problem.
Back to top	Good Things by Gorge: http://www.greetingcarduniverse.com/GoodThingsByGorge IP Logged

KC_141411 GCU Administrator artist Posts: 610	Re: Image display problems for at least 8 stores Reply #4 - Feb 24^th, 2017, 2:55pm You're correct. Digging a bit deeper to see if I can find the problem. Thank you for following up and bringing this to my attention.
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Stacia_208183 Gold Member Posts: 822	Re: Image display problems for at least 8 stores Reply #5 - Feb 27^th, 2017, 6:09am You're welcome! Good luck and thank you!
Back to top	Good Things by Gorge: http://www.greetingcarduniverse.com/GoodThingsByGorge IP Logged