Hi Randy and Audra,
We are sorry you are experiencing difficulties in replacing the images on your returned cards. We have not had any reports recently of the issues you are experiencing. We have found that on occasion such problems might occur with a particular browser (e.g. Safari) and switching to a different browser such as Chrome or Firefox, solves the problem. One tip to try and see if you have success.
Be sure you are following the correct procedure indicated below.
HOW to EDIT and RESUBMIT:
1-Once you correct/change your image, upload the modified image under the Create a Card page.
2-Once the image has been loaded into your image gallery, choose EDIT for the returned card from the Manage Cards page.
3-Under the image you'll see a Change Image, click that and choose the newly uploaded image. Check the STANDARD or CUSTOM box and make any other changes you need (all fields are editable).
4-Click Edit Inside verse if you need to and then Save at the end of that process.
5-You will be returned to your Manage Cards page, click on the card again and then on the RESUBMIT link and it will come back to us with your changes.
After any edits to the card it is necessary to click the orange button and SAVE as this is the step that regenerates the images and inside text. If you do not do this step the updated image and verse will not be saved in the stored/cached images. Then please resubmit using the orange button.
This may be helpful too.
Please see "How Do I Change an Image" on our Wiki page here:
http://wiki.greetingcarduniverse.com/index.php/Creating_and_Maintaining_your_Car
ds#Card_Maintenance We hope this is helpful but if the issue is still there please post here or send an email to the review team at cardreview@greetingcarduniverse.com. We are here to help
Thanks,
Reviewer 758