Hi Penny,  
I brought something up a few days ago about this same thing. See here for thread.  
http://www.greetingcarduniverse.com/forum/yabb2/YaBB.pl?num=1453571087
 
I too wish there were some way we could know if our messages are getting through.

Hi Penny,
 
That sounds like a simple idea that would be a stress reliever. Good idea. I don't know how simple the coding would be though.
 
Bruce

Thanks Mindy for checking into this.  I also wonder if communication went through to the customer.
 
While we are on this subject I have another question about the Customer Request format.
 
I have received requests for changes to the inside verse only and I send a message back to the customer explaining that they can make these custom changes to the inside of the card with directions.  But I never know how to mark the custom request on the GCU tool.
 
There is a list on the right:
View Request
Contact Requestor
Accept Request
Reject Request
 
On these inside change requests I usually click Contact Requestor.
Send them a message.
And just leave it at that.  But I notice that the status remains “new request.”
 
If I click reject request, does the customer get a message from GCU that the request was rejected.  And if they do, does that message from GCU reach them before my message?
 
Or, is this list just for our use with no message to the customer?
 
We have to click either “Accept Request” or “Reject Request” on in order to mark the request complete.  I think I have quite a few still marked new or in progress because I’m not sure of the procedure to use.  And I certainly don’t want to confuse or alienate the customer.
 
Hope this makes sense.
 
Thanks,
Kati