GCU Forum - New Custom Card Request Feature LIVE

Mindy

GCU Administrator
Community Manager

Posts: 6537
Gender: female

New Custom Card Request Feature LIVE
Nov 6^th, 2009, 12:51pm

The Custom Card Request feature is Live! On GCU only for now and will roll out to our other sites later. Remember this is for customization of ANY card not just photo cards. See here for original post on this feature:
http://www.greetingcarduniverse.com/forum/yabb2/YaBB.pl?num=1255481380

Here’s what we’ve got…
1) New Custom Card Request Icon is now under all card thumbnail images and on the View Details page. It is an artist’s palette. The Comment/Rate a Card icon has moved to the View Details page (under the “heart” favorite and is now a “star” icon vs. the caption).

See thumbnails here:
http://www.greetingcarduniverse.com/shopping/cb.asp?cid=294

See View Details page here:
http://www.greetingcarduniverse.com/shopping/viewdetails.asp?pid=518893&cid= 190

2) When a request by a shopper is submitted via this feature artists will receive an email with all the pertinent information. If the shopper has included any images (up to 5 allowed) they will be attached. The submitting shopper will also receive a confirmation email that their request was sent (shopper email will go live next week).

3) Note if you have turned your Custom Requests setting to NO the palette icon will still function yet your message to shoppers will say the following and they can still send you a message:

“This particular artist does not accept custom requests at this time. You can still send them a message below.”

4) We will be working on a way to give cards that receive custom requests extra “brownie points” via the most popular formula.

5) We will be doing a Holiday Photo Card promotion next week.

Feel free to give it a test on one of your own cards. Let us know how this is working for you and if you have any questions. Let the requests begin!

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Pamela_135500

Gold Member
artist

Posts: 2021

Re: New Custom Card Request Feature LIVE
Reply #1 - Nov 6^th, 2009, 1:52pm

This is exciting news but I find myself with a slight problem. undecided

In the artists notes for many, many of my cards, I added that if they needed it customized they could contact me through the 'contact the artist' in my store (no-one ever did by the way Wink

) I did this particularly on some of the wedding designs where there are so many possibilities.

I have close to 700 cards how can I edit the artists notes on each card, please don't say one at a time? cry

I wondered also has anyone had requests to add a name or make a simple change on a single card in the past, and how would we make it known that we can do that if a customer needs it?
I know there is the 'wanted new cards' but someone may want a Peggy cocker spaniel card and just a name added with Happy Birthday.
Any ideas as to how to convey this to the customer, should this be in the artist notes? that individual card requests that do not involve adding a customers photo are considered.

Hoping that all makes sense

Pamela

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PamJArts:
http://www.greetingcarduniverse.com/PamJArts

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Janet_134086

Gold Member
artist

Posts: 610

Re: New Custom Card Request Feature LIVE
Reply #2 - Nov 6^th, 2009, 2:03pm

Thank You.. Mindy and Techies!

Just noticed this as I went to comment on Susies` Wine Card...Well Done!

This was a great idea, I sent a test message to myself along with a photo, and it`s working great!

Pamela, I also have sent them to contact artist via my store on my cards...Ive learned not to sweat the small stuff, ...I am going to delete the contact artist on all future cards. I`m sure that will work just as well.

*Another great way to make sales! TY GCU!
Hugs, Janet Lee

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Janet Lee Designs:
http://www.greetingcarduniverse.com/janetleedesigns

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Mindy

GCU Administrator
Community Manager

Posts: 6537
Gender: female

Re: New Custom Card Request Feature LIVE
Reply #3 - Nov 6^th, 2009, 2:33pm

Quote from Pamela_135500 on Nov 6^th, 2009, 1:52pm:

This is exciting news but I find myself with a slight problem. undecided

In the artists notes for many, many of my cards, I added that if they needed it customized they could contact me through the 'contact the artist' in my store (no-one ever did by the way Wink

) I did this particularly on some of the wedding designs where there are so many possibilities.

I have close to 700 cards how can I edit the artists notes on each card, please don't say one at a time? cry

I wondered also has anyone had requests to add a name or make a simple change on a single card in the past, and how would we make it known that we can do that if a customer needs it?
I know there is the 'wanted new cards' but someone may want a Peggy cocker spaniel card and just a name added with Happy Birthday.
Any ideas as to how to convey this to the customer, should this be in the artist notes? that individual card requests that do not involve adding a customers photo are considered.

Hoping that all makes sense

Pamela

No global fix on Artist Notes so yes it would be a one by one affair, however as Janet offers it's not a biggie, as long as they reach you is what matters and you can adjust on future cards if you like or keep your Artist Notes the same. This is just another way to help the shopper contact you.

As for individual card requests this new feature is for that too, not just photo cards. The fact that the new icon appears on ALL thumbnails, not just photo card thumbnails suggests that the card can be customized. Secondly, setting your minimum order quantity to 1 will indicate this also. Lastly, the image upload is indicated as "optional".

Hope that helps!

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Kathleen_137290 Senior Member artist Posts: 498	Re: New Custom Card Request Feature LIVE Reply #4 - Nov 6^th, 2009, 2:39pm Fantastic! Works like a charm. Thanks GCU!!! Question: Where do I set my minimum order setting? Kati
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Kathy_131728 Gold Member artist Posts: 610	Re: New Custom Card Request Feature LIVE Reply #5 - Nov 6^th, 2009, 2:46pm This is very exciting. I just tried it out and everything seemed to work fine. Thanks GCU. Kathy
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Kathleen_137290 Senior Member artist Posts: 498	Re: New Custom Card Request Feature LIVE Reply #6 - Nov 6^th, 2009, 2:50pm I found where to set under global preferences. Thanks, Kati
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Pamela_135500

Gold Member
artist

Posts: 2021

Re: New Custom Card Request Feature LIVE
Reply #7 - Nov 6^th, 2009, 3:12pm

Thanks Mindy, like you and Janet said I shall not sweat the small stuff, haven't had a request yet anyway!
and I do have a life Grin

About the quantity, not sure about the commitment to add a customers photo for a single card order undecided

especially since it may be way more involved than adding a name.......
I guess I'll set it to QTY1 and go 'fish' for a while and see if I get any bites undecided

Pamela

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PamJArts:
http://www.greetingcarduniverse.com/PamJArts

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Mindy

GCU Administrator
Community Manager

Posts: 6537
Gender: female

Re: New Custom Card Request Feature LIVE
Reply #8 - Nov 6^th, 2009, 3:21pm

Quote from Kathleen_137290 on Nov 6^th, 2009, 2:50pm:

I found where to set under global preferences.

Thanks,
Kati

Great, for others wondering:
1) Available Now - a new "Custom Requests" setting in your Admin page under Global Preferences. The default is set to YES. If you do not want to receive custom requests you need to set this to NO. This new setting applies to ALL of your cards, it can not be managed on a card by card basis.
http://www.greetingcarduniverse.com/community/edit_globals.asp

as well as minimum order quantity and your message to shoppers.

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Linda_132742

Gold Member
artist

Posts: 1796

Re: New Custom Card Request Feature LIVE
Reply #9 - Nov 6^th, 2009, 3:31pm

Hello all and Mindy,
as you know I delight in customizing cards...but I don't understand what I need to do with this new thingy...hopefully nothing?

Linda, The flying horse horse, got a touch of an early winter whatever....not the flu...just a cough cough, oh well, more info than you could ever want.....Time for more meds...lol

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Flying Horse Design:
http://www.greetingcarduniverse.com/flyinghorsedesign

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Neva_136472 Full Member artist Posts: 192	Re: New Custom Card Request Feature LIVE Reply #10 - Nov 7^th, 2009, 7:33am Wow!!!!! This is great. Thanks.
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Peggy_137160 Gold Member artist Posts: 798	Re: New Custom Card Request Feature LIVE Reply #11 - Nov 7^th, 2009, 11:36am very exciting! Pamela - thanks for using my pups as an example
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Pamela_135500 Gold Member artist Posts: 2021	Re: New Custom Card Request Feature LIVE Reply #12 - Nov 7^th, 2009, 11:51am You are very welcome Peggy, Pamela
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Ernestine_131365

Gold Member
artist

Posts: 853

Re: New Custom Card Request Feature LIVE
Reply #13 - Nov 7^th, 2009, 7:51pm

Quote from Mindy on Nov 6^th, 2009, 3:21pm:

. . .for others wondering:
1) Available Now - a new "Custom Requests" setting in your Admin page under Global Preferences. The default is set to YES. If you do not want to receive custom requests you need to set this to NO. . .

???

Mine appeared to be set on NO as a default, before I did anything. !! Shocked

Did you guys have a premonition that I'd be setting it to no? (I did flip it to yes with a new message -- just to see if it was working --- it was, and promptly set back to no. . . especially since it appears on EVERY card. I can't imagine getting a request to "personalize" a card that was never intended as such! It's too bad that when we create a card there can't be a box to click indicating that indicates: this card is "personalize-able."

Just my own feeling. . . curious, too -- would all these "customized cards" be put in the "fast track" for review, bumping all the "regular Joes" back??? Could be a problem.

'e'

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Ernestine's Easel:
http://artist.greetingcarduniverse.com/ErnestinesEasel

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DENISE_132110

Gold Member
artist

Posts: 769

Re: New Custom Card Request Feature LIVE
Reply #14 - Nov 7^th, 2009, 9:16pm

i had set mine to yes and set a different minimum... but just went back and set it to no for now. i agree with ernestine so many are not really intended to be personalized.. i too would like to see it on some but not all.

i am so busy right now anyway i would hate to get sidetracked and forget someones request. maybe i will reconsider, or if we can choose some to offer, that would be better for me anyway Cool

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db visual arts:
http://artist.greetingcarduniverse.com/dbvisualarts

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