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Problems with personalization? (Read 76 times)
Robin_134252
Full Member
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Posts: 117
Problems with personalization?
Nov 3rd, 2009, 10:48am
 
I'm trying to order a card and change the inside verse. When I type in my new verse, choose the font I want and click "save" I get the "please wait, generating preview" message. But instead of showing me the new inside verse, it just keeps sitting there... generating the preview, and never completing the process. I've tried this several times, and on two different computers, with the same results. Never had this problem when ordering before.
 
 Sad  Unfortunately, I've made the mistake of waiting until the last minute to place this order and really need to get this accomplished today if possible... Anyone at GCU know of why this might be happening???
 
Thanks, Robin
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Shaun_131054
GCU Administrator
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Posts: 1433
Re: Problems with personalization?
Reply #1 - Nov 3rd, 2009, 2:58pm
 
Hi Robin,
I just replied to your email.  Thank you for including the screenshot, that was extremely helpful.
 
Shaun
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