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Store Report Problems (Read 42983 times)
Shaun_131054
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Re: My credits and commission is not showing up?
Reply #60 - Oct 25th, 2011, 2:23pm
 
Quote from Jonice_134877 on Oct 24th, 2011, 5:22am:
I sold 12 cards the other day and my sales does not show up or what commission I made. Please fix!!!!!

 
Hi Jonice,  
Can you let me know the product ids of the cards that you did not receive commission for?  
 
Shaun
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Shaun_131054
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Re: Store Report Problems,sales numubers
Reply #61 - Oct 25th, 2011, 2:26pm
 
Quote from Mary__137064 on Oct 16th, 2011, 9:05am:
My manage store area is showing lots and lots of sales I did not have...and these numbers are not reflected in the generated sales report.

What's Up with that?

 
This should be corrected now, there was a bug on the Manage Cards page that was inflating the sales numbers.  What you see in your Store Report and Earnings Report would have been accurate.  
 
Shaun
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Shaun_131054
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Re: Store Report Problems attn, tech dept
Reply #62 - Oct 25th, 2011, 2:31pm
 
Quote from Mary__137064 on Oct 21st, 2011, 7:44am:
Dear Tech Dept., The cards do not open when I click on them from my Earnings & Payments page.  I tried several times.

 
These links should work now Mary, please let me know if you still have trouble.  
 
Shaun
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Jonice_134877
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Re: My credits and commission is not showing up?
Reply #63 - Oct 25th, 2011, 4:32pm
 
It is my pug dog halloween card #857866 Thanks.
 
Quote from Shaun_131054 on Oct 25th, 2011, 2:23pm:
Quote from Jonice_134877 on Oct 24th, 2011, 5:22am:
I sold 12 cards the other day and my sales does not show up or what commission I made. Please fix!!!!!


Hi Jonice,
Can you let me know the product ids of the cards that you did not receive commission for?

Shaun

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Shaun_131054
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Re: My credits and commission is not showing up?
Reply #64 - Oct 25th, 2011, 5:03pm
 
Quote from Jonice_134877 on Oct 25th, 2011, 4:32pm:
It is my pug dog halloween card #857866 Thanks.

Quote from Shaun_131054 on Oct 25th, 2011, 2:23pm:
Quote from Jonice_134877 on Oct 24th, 2011, 5:22am:
I sold 12 cards the other day and my sales does not show up or what commission I made. Please fix!!!!!


Hi Jonice,
Can you let me know the product ids of the cards that you did not receive commission for?

Shaun


 
Hi Jonice,  
 
Our records indicate that this card has been sold a total of 3 times in two different orders.  Due to a bug your Manage Cards page may have indicated that this card had been sold more times than it actually had been.  This bug was corrected and now your Manage Cards page should match the numbers in your Store Report and Earnings Report.  Your Earnings Report indicates that you received commission for all 3 sales.  
 
Shaun
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Jonice_134877
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Re: My credits and commission is not showing up?
Reply #65 - Oct 26th, 2011, 6:55am
 
No that is not right. I bought 12 cards on 10-14-11. I didn't get my commission for that. Plus it did not show up in store that 12 cards were bought. So your records are wrong. Yes I did buy 1 card each 2 other times. But this time I bought 12 cards at once. I just got them last week. So there is a problem on your end. Thanks. The order number was #722952 Pug Dog Princess Happy Halloween Holiday Card.
 
Quote from Shaun_131054 on Oct 25th, 2011, 5:03pm:
Quote from Jonice_134877 on Oct 25th, 2011, 4:32pm:
It is my pug dog halloween card #857866 Thanks.

Quote from Shaun_131054 on Oct 25th, 2011, 2:23pm:
Quote from Jonice_134877 on Oct 24th, 2011, 5:22am:
I sold 12 cards the other day and my sales does not show up or what commission I made. Please fix!!!!!


Hi Jonice,
Can you let me know the product ids of the cards that you did not receive commission for?

Shaun



Hi Jonice,

Our records indicate that this card has been sold a total of 3 times in two different orders.  Due to a bug your Manage Cards page may have indicated that this card had been sold more times than it actually had been.  This bug was corrected and now your Manage Cards page should match the numbers in your Store Report and Earnings Report.  Your Earnings Report indicates that you received commission for all 3 sales.  

Shaun

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Shaun_131054
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Re: My credits and commission is not showing up?
Reply #66 - Oct 26th, 2011, 11:47am
 
Quote from Jonice_134877 on Oct 26th, 2011, 6:55am:
No that is not right. I bought 12 cards on 10-14-11. I didn't get my commission for that. Plus it did not show up in store that 12 cards were bought. So your records are wrong. Yes I did buy 1 card each 2 other times. But this time I bought 12 cards at once. I just got them last week. So there is a problem on your end. Thanks. The order number was #722952 Pug Dog Princess Happy Halloween Holiday Card.

Quote from Shaun_131054 on Oct 25th, 2011, 5:03pm:
Quote from Jonice_134877 on Oct 25th, 2011, 4:32pm:
It is my pug dog halloween card #857866 Thanks.

Quote from Shaun_131054 on Oct 25th, 2011, 2:23pm:
Quote from Jonice_134877 on Oct 24th, 2011, 5:22am:
I sold 12 cards the other day and my sales does not show up or what commission I made. Please fix!!!!!


Hi Jonice,
Can you let me know the product ids of the cards that you did not receive commission for?

Shaun



Hi Jonice,

Our records indicate that this card has been sold a total of 3 times in two different orders.  Due to a bug your Manage Cards page may have indicated that this card had been sold more times than it actually had been.  This bug was corrected and now your Manage Cards page should match the numbers in your Store Report and Earnings Report.  Your Earnings Report indicates that you received commission for all 3 sales.  

Shaun


 
Thanks for providing the order number, we'll look into this.  
 
Shaun
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Shaun_131054
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Re: My credits and commission is not showing up?
Reply #67 - Oct 28th, 2011, 11:59am
 
Quote from Shaun_131054 on Oct 26th, 2011, 11:47am:
Quote from Jonice_134877 on Oct 26th, 2011, 6:55am:
No that is not right. I bought 12 cards on 10-14-11. I didn't get my commission for that. Plus it did not show up in store that 12 cards were bought. So your records are wrong. Yes I did buy 1 card each 2 other times. But this time I bought 12 cards at once. I just got them last week. So there is a problem on your end. Thanks. The order number was #722952 Pug Dog Princess Happy Halloween Holiday Card.

Quote from Shaun_131054 on Oct 25th, 2011, 5:03pm:
Quote from Jonice_134877 on Oct 25th, 2011, 4:32pm:
It is my pug dog halloween card #857866 Thanks.

Quote from Shaun_131054 on Oct 25th, 2011, 2:23pm:
Quote from Jonice_134877 on Oct 24th, 2011, 5:22am:
I sold 12 cards the other day and my sales does not show up or what commission I made. Please fix!!!!!


Hi Jonice,
Can you let me know the product ids of the cards that you did not receive commission for?

Shaun



Hi Jonice,

Our records indicate that this card has been sold a total of 3 times in two different orders.  Due to a bug your Manage Cards page may have indicated that this card had been sold more times than it actually had been.  This bug was corrected and now your Manage Cards page should match the numbers in your Store Report and Earnings Report.  Your Earnings Report indicates that you received commission for all 3 sales.  

Shaun



Thanks for providing the order number, we'll look into this.  

Shaun

 
Hi Jonice, Can you let me know if the commission shows up now?   We found the issue and we ran a script to correct commissions for everyone.  A couple of others will also be seeing some new sales as a result of this.  We think the issue may have been related to a power outage we had that evening.  
 
Let me know if everything looks good.  
 
Shaun
 
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Mary__137064
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Posts: 515
Re: Store Report Problems
Reply #68 - Nov 12th, 2012, 7:07am
 
Still cannot access my store from
 
 http://artist.greetingcarduniverse.com/bright
 
it's been over a week now.  Please fix this for me.  TY!
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Bright's Greeting Card Boutique:
http://www.greetingcarduniverse.com/Bright
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Leonilde_137327
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Posts: 360
Re: Cards Poping Out of Screen
Reply #69 - Dec 21st, 2012, 6:46pm
 
Dear Shaun, Smiley
Contrary to the product gallery, where the two left vertical rows of cards pop to the right when we put the mouse over them and therefore are completely visible; my two left vertical rows of feature cards pop out to the left when we put the mouse over them and so the cards go out of the visible screen.  
 
This must be quite frustrating for the customers  Angryand can easily demotivate them from keeping exploring the cards in the page.  Sad
Can you, please, help me to fix the problem? kiss  
Thank you very much for your collaboration.
Leonilde
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Teri_179461
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Posts: 585
Re: Store Report Problems
Reply #70 - Apr 30th, 2013, 7:05am
 
Hi Shaun,
 
I have noticed a couple of strange things in my store and store report - one day I went in to check the Search bar to the left of my shop and instead of cards appearing a formula appeared - I tried again and the formula number doubled.  When I went to check my store report for that day - the number of clicks had increased to 1,900 - not really a possibility given the average number of clicks per day my shop usually receives.  Is there a connection between the search function that doesn't appear to be working and the number of clicks that appear in the store report?  Can you check on this please?
 
Thanks,
 
Teri
Che Bella Nota
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Donna_156115
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Posts: 486
Re: Store Report Problems
Reply #71 - May 6th, 2013, 1:23am
 
I can't seem to open my store .. When I type in my store name something else comes up..I can't do anything, upload, etc.. or even change the sub galleries... cry
 
I even tried to open my store through my facebook site and it won't open.. I can open Zazzle and my other links I have on my facebook but not Greeting Card Universe.. embarrassed
 Can someone check into this .. If someone wants to buy a card .. they won't be able to.... undecided
 
 Thank you,
 
 Donna
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Nan_137018
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Posts: 297
Re: Store Report Problems
Reply #72 - Jul 12th, 2013, 6:15am
 
When I open up my store the right hand column is cut off.  Is it a site problem, or something on my end?
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Valerie_148812
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Re: Store Report Problems
Reply #73 - Jul 16th, 2013, 9:17am
 
When I go to the card page for card 938638, the wrong image appears even though the thumbnail image is correct.  Thank you in advance.
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Stacia_208183
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Re: Store Report Problems
Reply #74 - Aug 5th, 2013, 11:42am
 
Still having trouble posting cards. I cannot select categories. I cannot edit the inside of the card. Nevertheless, the system saved the part that I could do, gave it a PID, and submitted it (unfinished). I sent a notice to the Card Review team to let them know it is not finished & of my trouble. I have not seen an answer to my prior posting (see below) yesterday that was in response to Nassar's post, nor have I received an email response.  
 
I just would like to know whether this is just a problem for my store, or for more people. I am willing to be patient, but just need to make sure someone knows of my issue.  
 
Thanks!
 
Quote from Stacia_208183 on Aug 4th, 2013, 9:03pm:
FYI, I guess the problem isn't resolved yet. I tried to submit a card, but I couldn't select categories, nor could I access the inside card tools.    

Update as of 10:23 am EST: Still having trouble. Anybody else? Guess I'll have to wait until GCU announces the problem is fixed . . . .

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