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Store Report Problems (Read 29300 times)
Cherie_131661
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Re: Store Report Problems
Reply #105 - Dec 12th, 2018, 9:54am
 
I cannot view my CARDS SOLD report.
 
When I click on it, the cards show up for a split second and then it opens the SUMMARY REPORT.
 
Thank you!
Cherie
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Cherie_131661
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Re: Store Report Problems
Reply #106 - Dec 26th, 2018, 7:18am
 
I cannot view any of my Store Reports except for the summary one, everything I click on reverts immediately to the default report.
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Cherie_131661
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Re: Store Report Problems
Reply #107 - Jan 7th, 2019, 1:03pm
 
Sad
 
I CANNOT view any of my reports except the summary, when I click on everything else, it reverts back to the default view within a split second. Been trying for a while to view my reports please!!!!
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Doreen_137017
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Re: Store Report Problems
Reply #108 - Jan 7th, 2019, 2:31pm
 
Cherie - I've tested the basic reports and I have been able to access them all as normal. The fact that no other artist has joined you in this plea, may suggest that this is a unique issue on your end.
 
I suggest, if you haven't already, log out of your GCU account. Dump your browser cache and history. Reboot. Log back in. Often these browsers like to keep returning us to a page which had a momentary glitch, because that's the page they've cached for you.
 
If this does not change anything, then I suggest logging in and checking your report using a different browser. The only way to know what may be causing this problem for you is to make sure everything on your end has been reset and tested. Only then can the techs on GCU's end begin to diagnose a problem on their end, if there is one.
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Cherie_131661
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Re: Store Report Problems
Reply #109 - Jan 7th, 2019, 5:22pm
 
Quote from Doreen_137017 on Jan 7th, 2019, 2:31pm:
Cherie - I've tested the basic reports and I have been able to access them all as normal. The fact that no other artist has joined you in this plea, may suggest that this is a unique issue on your end.

I suggest, if you haven't already, log out of your GCU account. Dump your browser cache and history. Reboot. Log back in. Often these browsers like to keep returning us to a page which had a momentary glitch, because that's the page they've cached for you.

If this does not change anything, then I suggest logging in and checking your report using a different browser. The only way to know what may be causing this problem for you is to make sure everything on your end has been reset and tested. Only then can the techs on GCU's end begin to diagnose a problem on their end, if there is one.

 
THANK YOU! I will try using a different browser, using MS Edge ... what do you use?
 
Cherie  
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Doreen_139193
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Re: Store Report Problems
Reply #110 - Jan 7th, 2019, 6:09pm
 
Quote from Cherie_131661 on Jan 7th, 2019, 5:22pm:
Quote from Doreen_137017 on Jan 7th, 2019, 2:31pm:
Cherie - I've tested the basic reports and I have been able to access them all as normal. The fact that no other artist has joined you in this plea, may suggest that this is a unique issue on your end.

I suggest, if you haven't already, log out of your GCU account. Dump your browser cache and history. Reboot. Log back in. Often these browsers like to keep returning us to a page which had a momentary glitch, because that's the page they've cached for you.

If this does not change anything, then I suggest logging in and checking your report using a different browser. The only way to know what may be causing this problem for you is to make sure everything on your end has been reset and tested. Only then can the techs on GCU's end begin to diagnose a problem on their end, if there is one.


THANK YOU! I will try using a different browser, using MS Edge ... what do you use?

Cherie

 
I use ONLY Firefox for all the POD sites because generally speaking it does not have communication problems with the various every-changing and complicated coding required for sites like GCU to let us do what we do on the back end. Smiley  Good luck!  
 
If you already use Firefox, then I recommend Google Chrome as the next likely 'stable' browser for this type of working environment.  Smiley
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Lisa_131794
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Re: Store Report Problems
Reply #111 - Jan 8th, 2019, 3:51am
 
[quote author=Cherie_131661 link=1237566949/105#105 date=1544637292]I cannot view my CARDS SOLD report.
 
When I click on it, the cards show up for a split second and then it opens the SUMMARY REPORT.
 
Thank you!
Cherie[/quote
 
HI GCU and Cherie. I have the same problems today.  Same for card reviews etc
 
I also use MS edge...its always the same when I view my account on GCU, with Edge?
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Doreen_137017
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Re: Store Report Problems
Reply #112 - Jan 8th, 2019, 7:03am
 
I'm guessing, now that there are two of you with the same issue, is that MS Edge is not communicating properly with the language/code that these reports are written in. So, using Firefox should solve your issues with the report as well.
 
 
[quote author=Lisa_131794 link=1237566949/105#111 date=1546948308]Quote from Cherie_131661 on Dec 12th, 2018, 9:54am:
I cannot view my CARDS SOLD report.

When I click on it, the cards show up for a split second and then it opens the SUMMARY REPORT.

Thank you!
Cherie[/quote

HI GCU and Cherie. I have the same problems today.  Same for card reviews etc

I also use MS edge...its always the same when I view my account on GCU, with Edge?

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Cherie_131661
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Posts: 442
Re: Store Report Problems
Reply #113 - Jan 11th, 2019, 1:03pm
 
[quote author=Doreen_137017 link=1237566949/105#112 date=1546959814]I'm guessing, now that there are two of you with the same issue, is that MS Edge is not communicating properly with the language/code that these reports are written in. So, using Firefox should solve your issues with the report as well.
 
 
Quote from Lisa_131794 on Jan 8th, 2019, 3:51am:
Quote from Cherie_131661 on Dec 12th, 2018, 9:54am:
I cannot view my CARDS SOLD report.

When I click on it, the cards show up for a split second and then it opens the SUMMARY REPORT.

Thank you!
Cherie[/quote

HI GCU and Cherie. I have the same problems today.  Same for card reviews etc

I also use MS edge...its always the same when I view my account on GCU, with Edge?


********************************
 
Okeedokee, will try Firefox or Chrome, thanks much!
Cherie
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