GCU Forum - New - Filter for Card Requests Postings

Mindy GCU Administrator Community Manager Posts: 6537 Gender:	New - Filter for Card Requests Postings Oct 9^th, 2007, 1:12pm We have added a filter to the Card Request feature. We will be weeding out the "bad eggs" before posting them on the forum. We apologize for the odd and invalid requests that have come through. The "Request a Card" feature is very powerful and we appreciate your responsiveness. Mindy
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Cara_131386

Senior Member
artist

Posts: 428

Re: New - Filter for Card Requests Postings
Reply #1 - Oct 9^th, 2007, 1:41pm

I just love that card request feature! Its kind of exciting to see what the shopper wants and then to get it posted up there for them to buy! I think the filter will help alot, thanks Mindy. I am also so curious who got the bulk order for the plain orange thanksgiving cards, nosy here LOL..Congrats to whoever got it! I am hoping to get a bulk order someday...I hope, I hope

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Perl's Card Store:
http://www.greetingcarduniverse.com/perlscardstore

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Mindy GCU Administrator Community Manager Posts: 6537 Gender:	Re: New - Filter for Card Requests Postings Reply #2 - Oct 9^th, 2007, 1:54pm As far as I can tell, no order placed yet. We'll follow up w/ the shopper again to make sure they got the link.
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Cara_131386 Senior Member artist Posts: 428	Re: New - Filter for Card Requests Postings Reply #3 - Oct 9^th, 2007, 3:00pm Oh boy! That could mean that we are all still in the running! Let's hope so Yay!
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Kerra_131306 Senior Member artist Posts: 263	Re: New - Filter for Card Requests Postings Reply #4 - Oct 10^th, 2007, 8:37am Hey, Cara---your post just made me smile--you are surely going to go far w/ this type of persistance--inspiring! Hope your day is going great! -Kerra www.icansketchu.com
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Cara_131386 Senior Member artist Posts: 428	Re: New - Filter for Card Requests Postings Reply #5 - Oct 10^th, 2007, 8:47am Hi Kerra! Thanks, and I am glad that I made you smile. We all need to smile more! Have a wonderful day and huggggggggggs!
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Patricia_132015 Senior Member artist Posts: 407	Re: New - Filter for Card Requests Postings Reply #6 - Oct 10^th, 2007, 2:30pm Thanks. That will help a great deal as I was getting e-mails for card requests that I couldn't read as they might have been bad eggs. Technology gets better every day .
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Diana_131906 Full Member artist Posts: 123	Re: New - Filter for Card Requests Postings Reply #7 - Oct 11^th, 2007, 6:55am yeah would be nice to hear about the process... Mindy....I guess an e-mail goes to the customer once they make a card request...is this the way it works??? maybe you can explain the whole end to end process... Cheers Diana
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Mindy

GCU Administrator
Community Manager

Posts: 6537
Gender: female

Re: New - Filter for Card Requests Postings
Reply #8 - Oct 11^th, 2007, 11:20am

Here's how things work today...

1. shopper sends email request for card (via a search that produced no results or the promotional sidebox "didn't find the perfect card?" on card category pages)

2. request email comes to GCUniverse and is approved/rejected

3. approved requests get posted on the forum

4. rejected requests either get responded to for more info, directed to an existing card selection, or ignored (no email address provided, no appropriate request, etc)

5. shopper gets an email from GCUniverse to confirm their request and tell them we've put it out to our artist community

6. GCU monitors Cards Wanted topic and when cards are created, an email is sent to shopper with link to new cards

We are watching this pretty closely and will make improvements over time. We may for example put the artist directly in touch w/ the shopper via email so they can discuss exactly what the shopper wants.

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Diana_131906 Full Member artist Posts: 123	Re: New - Filter for Card Requests Postings Reply #9 - Oct 11^th, 2007, 12:07pm Thanks for the information Mindy!!!! great to know how the process works... Cheers Diana
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