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AAAAH!  All my cards have suddenly changed! (Read 1218 times)
Leslie_131747
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AAAAH!  All my cards have suddenly changed!
Sep 5th, 2007, 12:40pm
 
YIKES! All the images I worked so carefully on and uploaded, made cards for and had them accepted all suddenly appear to have 72dpi!!! How in the world did this happen?! WHAT happened? They all say "unacceptable resolution"! They ALL had 300 dpi until just a little while ago. I uploaded the most recent ones this morning and had a card accepted.   Huh
 
Can someone please tell me this is just a glitch and will resolve itself, and I won't have to redo all of them?
 
Thank you!
Leslie
http://www.greetingcarduniverse.com/watercolorwashes
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Shaun_131054
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Re: AAAAH!  All my cards have suddenly change
Reply #1 - Sep 5th, 2007, 12:52pm
 
Hello,  
It looks as though this is a temporary glitch.   We are in the process of correcting the problem right now.  
 
Your images have not been modified in any way, but due to a bug, they are being read as 72dpi.  
 
I'll post again when this issue has been corrected.    
 
Shaun
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Leslie_131747
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Re: AAAAH!  All my cards have suddenly changed!
Reply #2 - Sep 5th, 2007, 12:58pm
 
That's great! Thank you so much for replying.
 
Leslie
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Shaun_131054
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Re: AAAAH!  All my cards have suddenly change
Reply #3 - Sep 5th, 2007, 3:18pm
 
Hi Leslie,
 
The glitch has been corrected.  All images should now display the correct dpi.  
 
Please let me know if you have any additional trouble.  We apologize for any inconvenience this glitch may have caused.  Thank you for your patience.  
 
Shaun
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Leslie_131747
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Re: AAAAH!  All my cards have suddenly changed!
Reply #4 - Sep 5th, 2007, 3:24pm
 
whew, thank you!
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